VIP/VIP+ New and Improved VIP Package - Page 21

edwright · 02-08-2010, 18:55

Sent my email - got a call from Susan and she promptly offered me the Â£7 discount for 6 months as they revamp the VIP package.

She's now going to look into the charging issue - I only want equality!

I wasn't that hopeful when I sent the email but am suitably impressed with the speed of the response!

Have had another call from Susan who has resolved the Â£3/month difference - she has credited my account Â£12 by means of back-dating and set my new monthly charge at Â£89.50. A very happy bunny at the moment!

frostygills · 02-08-2010, 19:51

How long did it take for people to get a reply to the email's they sent to the CEO's office? I sent a mail on Saturday.

I got my VIP overcharge sorted and now being billed the Â£89.50, but was not credited the back-dating. When I called CS they told me that changing my bill to Â£89.50, I have now started a new 12 month contract. I said that can't be right, they said I'll have to get retentions to sort it out but, they are not working today due to technical problems. I think I'm being given the runaround.

devilincarnate · 02-08-2010, 20:10

Hi just sent a email to the ceo office and got a call within a hour from a wonderful woman called susan. I said that I was unimpressed with the vip pack at the moment and also the discount that the people were getting for the HD channels.
I have had these added and the discount as well, but when I spoke to susan s isaid that it was wrong to offer a six month discont and tie the customers in to a 12 month contract, susan said that when the new vip pack was released if people wew not happy with they will be able to email neil berkett and they will look in to what to do.

frostygills · 02-08-2010, 20:26

Oh right, I guess I won't be getting a call then.

devilincarnate · 02-08-2010, 20:48

Quote:

Originally Posted by frostygills

Oh right, I guess I won't be getting a call then.

If you think that then resend the email in the morning when they are at work then as i sent the email on the off chance that i would get a reply.

The Yank · 03-08-2010, 10:00

could someome please PM me Neil Burketts email address - thx

gregory8391 · 03-08-2010, 10:14

Quote:

Originally Posted by The Yank

could someome please PM me Neil Burketts email address - thx

neil.berkett@virginmedia.com

swanny · 03-08-2010, 12:25

I received an email from Diane this morning offering the discount but conditional on agreeing a new 12 month contract. I emailed back to query the requirement to sign a 12 month contract for a 6 month discount but got an out of office reply stating she is out of the office until next Monday.

Just spoke to a lovely lady called June. She said that 12 month contract is required and that I would be pleased with outcome of VIP review. So I went for it

frostygills · 03-08-2010, 14:43

When did you send your original e-mail swanny?

swanny · 03-08-2010, 15:05

EDIT: Sorry mate, misread your post. Original email sent on Saturday afternoon.

robolots · 03-08-2010, 15:43

I emailed Neil Berkett on 27th July and have not heard anything back at all!!

frostygills · 03-08-2010, 15:53

Quote:

Originally Posted by swanny

EDIT: Sorry mate, misread your post. Original email sent on Saturday afternoon.

Thanks mate, that's when I did too.

gregory8391 · 03-08-2010, 15:56

Quote:

Originally Posted by robolots

I emailed Neil Berkett on 27th July and have not heard anything back at all!!

You must have sent it to wrong email address. They always reply!
neil.berkett@virginmedia.com

try again!

Ben B · 03-08-2010, 15:57

It is @virginmedia.co.uk for staff e-mail address so would be neil.berkett@virginmedia.co.uk

03-08-2010, 16:00

Yes, I used the .co.uk one and got a call back within 4 hours....and a pretty sweet deal to boot