NTL offering package to challenge talk talk

[king2001]

Just spoken to retentions and was offered 2mb + line rental + talk unlimited 24 for £23.99 based on a six month contact.

Doesn't seem as good as some of the other offers people have had here but I am considering it...

Any thoughts?

[orangebird]

Originally Posted by king2001

Just spoken to retentions and was offered 2mb + line rental + talk unlimited 24 for £23.99 based on a six month contact.

Doesn't seem as good as some of the other offers people have had here but I am considering it...

Any thoughts?

You can't really compare what other people on here are being offered. Different areas can offer different deals. You're effectively getting TU24 & Line rental for free with what you've been offered compared to ntl's price list. Is that not good enough?

[king2001]

Originally Posted by orangebird

You can't really compare what other people on here are being offered. Different areas can offer different deals. You're effectively getting TU24 & Line rental for free with what you've been offered compared to ntl's price list. Is that not good enough?

I do think it is a very good offer especially compared to £24.99 for broadband and £25+ for BT I pay a month but I thought I'd post my results for other people to see.

Maybe I should have left the "any thoughts" bit out!

[Ignatius]

I'm considering making this call myself, my main problem is that I'm generally in work 9-5 mon-fri

Am I going to have to call from work (which i'd rather avoid ) or is there some other route to get this?

Thanks in advance

PS - what's the best number to ring? CS and then ask for retentions?

TIA

[Chrysalis]

ignatius search the thread the direct # has been given at least twice.

[oliver901]

yes .. one more happy ntl customer
was on the 3 for 30£ since a year (well 11month) average bill around 55£, so rang up (08000529403 option 2).
said i would like to cancel, the lady (all very friendly) said yes .. than asked why, i said about tt offer just being better.
so she said i can price match it.
now i got, 20.99£ 10mbit, tu24 (but no international, she said they couldnt do that (?) but i am not to bothered as i use skype &co for free calls.) so over all happy with the deal as it is the same i would have payed for tt with out the hassel and 2mbit more
had to ring a few times as the 1st lady didnt upgrade me to 10mbit straight away, so need to check if this one did it.
call takes around 20min (in que ..) i did it all over skype, but if ur in a office do it in ur lunch break from a pay phone (should be free 0800), mobile will cost you.
They would have given me base tv as well but i canceled that as i dont need it. over all pleased with the deal.

---------- Post added at 13:52 ---------- Previous post was at 13:50 ----------

Originally Posted by Ignatius

I'm considering making this call myself, my main problem is that I'm generally in work 9-5 mon-fri

Am I going to have to call from work (which i'd rather avoid ) or is there some other route to get this?

Thanks in advance

PS - what's the best number to ring? CS and then ask for retentions?

TIA

i used 08000529403 option 2 que about 20min around lunch time.
other wise use:
http://www.saynoto0870.com
and search for NTL there are quite a few 0800 and local numbers, they should all work i would have though.

[Paradox26]

Wow thats a pretty nice deal oliver, that means Im paying £6.50 more for base tv and a 2meg bb service but Im happy with what I have atm. (Seeing 2 is doubling to 4 meg soon!!)

[oliver901]

Originally Posted by Sahil

Wow thats a pretty nice deal oliver, that means Im paying £6.50 more for base tv and a 2meg bb service but Im happy with what I have atm. (Seeing 2 is doubling to 4 meg soon!!)

yeah i am happy .. speed is good too about 8.5mbit (around 850k/sec and about 60k/sec up load which is very nice)
1st she said i would be upgraded automaticaly in a month or so to 10mbit.. when i rang again to double check she did it all they told me i could have 10mbit now.. need to double check if they can do any thing about the international calling .. would save the hassel of using voip ..

who has managed to get some sort of free international calling plan?

[bonzoe]

Anyone got bill evidence that the Talk Talk match package of £20.99 INCLUDES line rental? Just got my TV bill, discount given on TV package as promised but line rental element is still there. CS say that BB is now £20.99 and he doubts that calls will be free.

[IanGuy]

Originally Posted by oliver901

yeah i am happy .. speed is good too about 8.5mbit (around 850k/sec and about 60k/sec up load which is very nice)
1st she said i would be upgraded automaticaly in a month or so to 10mbit.. when i rang again to double check she did it all they told me i could have 10mbit now.. need to double check if they can do any thing about the international calling .. would save the hassel of using voip ..

who has managed to get some sort of free international calling plan?

I was offered free international and local calls when phoning CS, yes CS - just to cancel Disney Cinemagic, he apparantly gave me it due to me being with NTL since 1997.
This however was only for 1 month, only reason I haven't phoned retentions yet is I'm quite happy with my free sky sports and 1mb broadband @ 9.99 which I got quite a while ago. Once that runs out though, I'll be on the phone to retentions.

[Ignatius]

Well, I made my call - i think it was worth the time taken.

My old package was 1Mb BB, family pack and 321 dialling, costing about £48 before call charges - totalling between £70-90 each month all-in

I was offered

2MB BB @ 12.50 for 12 months
Free TU24 for 6 months

For a total cost of 43.25 - which I expect to be a saving of about £30+ per month for 6 months (£180)

Not a bad payout for a 30 min call

[chocky909]

Well, the guy halved my bb bill to £12.50 a month for 12 months - no contract. And also extended my TV+Family+Sports with basic phone for 12 months @ £30p/m - no contract. Not particularly impressed with this so will ring back later, to say I've reconsidered my cancellation. I REALLY AM considering getting rid because SKY is the only way to get "Match Choice" interactivity on SKY Sports. Plus I want a decent STB and Sky+ is that. So unless they virtually give me TV for free, I'll be leaving. As long as the 2mb>4mb increase comes on time, I'll be happy. £12.50 for 4mb broadband isn't bad at all.

Lets just wait and see what my bills say first...

I get the impression though that you can ring these guys as many times as you like - as long as you dont agree to new contracts (they dont take contracts seriously anyway). I'm actually eager to have another crack at it now.

[IanGuy]

Let me know how you get on mate, only reason I haven't rang them is I already have a few offers and don't want to take the p%%s

[chocky909]

What I don't like is having to wait a month to find out whether the price has changed or not. I might just ring standard CS on Monday to confirm the price reduction for the broadband. £12.50 for 4MB unlimited on a 12 month, no contract basis is pretty good for me. Plus it is a good starting point for bargaining later.

I really don't think I'll be keeping the TV for much longer though so I'm loathe to put much effort into getting a better package for that. However they'll get a chance to bribe me to keep the phone before I change back to BT.

[Cobbydaler]

I'm still in my initial 28 day period on the triple pack (1Mb, base TV & TU local). So I thought, what've I got to lose? & rang CS.

Explained:

1. A bit annoyed that 1Mb customers weren't getting a speed upgrade as 2Mb were

2. I could get Freeview which I didn't think I could before I signed up

3. Bulldog could put me in a phone line for £1 & I could get up to 8Mb

The nice man Phil offered me an upgrade to 2Mb at half price for 3 months. So I ended up with £27.50 pm instead of £32.99 & a doubling in speed.

Unfortunately he forgot to put the code change through or something (it was 5pm on a Friday!!), so I got no IP address.

Rang CS on Saturday, another nice man called Steve sorted it out straight away & without prompting gave me a one off £8.50 credit.

A bit of a hiccup, but pleased with CS overall.