New Speed Upgrades 8th March. (Part 3)

[Neil]

Originally Posted by zeus9876

Just got off the phone with CS. I told her that i would like to recieve the upgrade...she said please hold......came back said that it wasn't available....I told her that it was and read the upgrade options off to her from the link that was previously posted. She again said please hold....Came back again and said wel they must have upgraded the speeds without telling us and you are now on the 3mb service which i just checked and i am.


Swansea area here.

Typical ntl lack of communication.

Please vote Langley in the poll, thanks.
__________________

Originally Posted by jeffcrouch

so - I'm in notts - do we upgrade manually?? or will it just happen? i have 750 at the moment - will it just auto upgrade to 2meg?

just a little confused??!!

Check the News page: http://www.cableforum.co.uk/article/...from-8th-march

[LostintheNW]

Ok just spoke to someone in CS called Alex who has told me speed upgrades in April for a one off charge of £30.... .who are they trying to kid!

[chris1234]

what does this mean????


Mail Box Error An error has occured whilst trying to retrieve your mailbox details. ( WrongSecurity in page validate). If you need further help, please contact our customer support (0800 052 2000).

When you call customer support, you may be asked for the following information: Applicationntl: Broadband Internet - Connection Speed UpgradeDate & Time08/03/2005 at 08:35Your usernameYour Cable Modem Mac Addressunable to detect
please look on the cable modem or cable modem packagingYour SurnameYour Postcode



thanks

[Albie]

Originally Posted by chris1234

what does this mean????

It means you've entered the wrong username or password.

[chris1234]

Originally Posted by Albie

It means you've entered the wrong username or password.

OOO do'h im sure my info is correct and its not accepting it il ring CS

[mcmanic]

want to vote, but don't know what to vote for

west sussex
cable modem
started out as NYNEX then was taken over by Cable and Wireless then eventually NTL

currently 3meg as of now

[Neil]

Originally Posted by LostintheNW

Ok just spoke to someone in CS called Alex who has told me speed upgrades in April for a one off charge of £30.... .who are they trying to kid!

I hope you pointed him in the direction of our news pages!?

[zeus9876]

Can someone pleae provide the link to test your speed please ?

[Neil]

Originally Posted by mcmanic

want to vote, but don't know what to vote for

west sussex
cable modem
started out as NYNEX then was taken over by Cable and Wireless then eventually NTL

currently 3meg as of now

It's says Ex Cable & Wireless Area in the poll, what are you confused about?

[LostintheNW]

Originally Posted by Neil

I hope you pointed him in the direction of our news pages!?

I had to get off the phone I just wanted to laugh...shows how crap the communication is within this company!

[jeffcrouch]

ok - so i just have to wait then. cmon 2meg already!! i want 2 meg now!!

Originally Posted by uni

Notts is enabled for 3 Mb goto http://www.ntlworld.com/data-feeds/e...tierMigration/ clicked on upgrade your modem then on Upgrade to 1.5 entered details and was given option to upgrade to 3Mb 06:30 am

I just tried this and my speed has not changed.

[d0pey]

I just phoned CS and this nice lady said the new codes are on the system. She has told me the upgrade is being done to my cable modem as we speak well ill give it an hour and then call back.

[chris1234]

login to ntl: Broadband Internet - Connection Speed Upgrade Unable to upgrade your connection speed We are sorry that your current package or connection speed is not appropriate for an online speed upgrade. Please call customer support on 0800 052 2000 for further assistance with changing your service level.

i dont like what im seeing



chris

[LostintheNW]

anyone know anything about the Middleton area in Manchester then? think I come under Oldham or Bury/Rochdale franchise