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It was bound to come back and whack me - probably just after I had toasted the last bottle. It was also a gift. If they had corrected it by charging the giver it would have been most unethical and embarressing for me.
Now if it had been my credit card I may have kept it as a test of their processes. It was interesting to note that they were flagged as high value items in the pick list.
To be fair in Leicester they cant even get Baked beans right, saying that though I cant see why they cant give the person(s) doing the picking a DECT phone and let them ring the customer to see what they want to substitute it with. Iceland do this all the time when we place orders with them
And as for the £5 for the free delivery, I won't shop with Tesco anymore due to the quality of the staff in their home delivery call centre and the fact that we had to write (by Royal Mail) to get a refund to my credit card for items they charged for but didn't deliver. When I said I'd rather use email they said that they preferred to use snail mail and it would get processed quicker that way Would they give me a free delivery to say sorry (and enable me to reorder the stuff they forgot to bring) would they buggery. Salisbury's here can be just as bad, its a bit of a lottery as to whether you get a good picker or not.
On the other hand thought, when we go to stay by the sea and place an order with Tesco to be there when we arrive its perfect, so I guess there are some regional differences but on the whole they need to improve before I'll shop with them again.
I dont think email can form a legal contract/letter so to be fair alot of companies might well ask you to do the same. Plus email is so easy to forge
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Would they give me a free delivery to say sorry (and enable me to reorder the stuff they forgot to bring) would they buggery. Salisbury's here can be just as bad, its a bit of a lottery as to whether you get a good picker or not.
