Well Done NTL - Page 2

tonecold · 28-06-2006, 00:35

Yes I notice in the first post the phrase "i'll be a very happy NTL customer just as long as it stays like this." I wouldnt hold my breath TBH.

mb2 · 28-06-2006, 01:37

Quote:

Originally Posted by MFKR78

Indeed I agree with the people that have stated what it says for NTL on the whole when you applaud them for doing what they should be doing in the first place anyway. It's like applauding your job for paying your wages at the end of the week/month.

kinda like applauding the retarded kid for doing his homework i'd say.. it happens despite the fact that everyone else does it without a thought.

alferret · 30-06-2006, 15:32

I have been on BB with NTL since 1999, on the odd occasion I have had no access and slow browsing at the odd time, NTL strive to do their best by their customers and on the whole 99+% of them are happy.

As said elsewhere if your not happy there are many ISP's out there willing to take your money its not as if you have to stay with NTL.

If you have slow browsing try using a proxy's (or changing the one you use) and as for slow downloads, well they do say "UP TO" which gives them a wide scope.

Over all I'm more than happy with the service NTL provides.

Stop It · 30-06-2006, 20:06

Ive been with ntl for nearly 3 years (Had a six month break due to being in a non ntl area), I have never, ever, had an issue with my service, (Getting it working to start with is a different matter, but hey), I'm currently on 4meg, the downloads are swift, pings are good, and the upload isnt bad either.

So, as long as it is on, im happy with ntl

Zee · 30-06-2006, 20:26

Well, i'm sorry to everyone else who isn't getting the service they should, but just keep complaing like i did, they will do something about it.

I'm still getting good speeds, since i've been getting this better service from them, everytime i've been home there has been atleast 1 ntl van with a guy doing something to those green boxes, so they must be doing something right?

Still getting 9Mbps even now @ 8pm when it should be sluggish.

I had always had a good service as i've said many times till October 2005, when it went sluggish and really poor, but its still going good ...

Rohan · 30-06-2006, 22:09

Speed has always been excellent here along with the service - apart from a strange 15 minute outage of both TV and broadband this afternoon I don't remember having any faults, speed problems or loss of service at all. Right now I'm downloading a Knoppix ISO file at 480KB/s, pretty decent for 4mb at peak time.

Unfortunately when I have needed to call customer service it's been a bit more mixed really - sometimes great, other times they've been useless.

30-06-2006, 22:40

Speed in my area (Portsmouth/Cosham) is okay off-peak but gets very slow during the day and especially in the evening.

How do you go about reporting this to NTL? It's not really a fault as such, just an indication they need more capacity in a certain area.

MFKR78 · 01-07-2006, 00:22

Good luck reporting it, they're incompetent enough when it's a genuine fault!

It's great for the odd person having a fantastic service but not so great for the hordes of others who are getting a shoddy service repeatedly.

Whoever said 99+% of NTL customers are happy needs to wake up and get their eyes tested while they're at it. Do you work for NTL by any chance?

alferret · 01-07-2006, 10:00

Quote:

Originally Posted by MFKR78

Whoever said 99+% of NTL customers are happy needs to wake up and get their eyes tested while they're at it. Do you work for NTL by any chance?

My eye sight is fine mate, and work for NTL? nah got better things to do with my time during the day, I got a real job.

If you take NTL's customer base as a total and then the percentage of customers who experience continuous problems, or ongoing probs, it will be a very small amount. You cant keep all of the people happy all of the time

Nothing stoping people moving to other providers if their not happy with the service, if NTL dont give you what you pay for then there in breech of contract and you can move.

01-07-2006, 18:35

NTL do have issues, no doubt, but they are still far better than ADSL providers.

BTs pricing of 8MB ADSL makes it unworkable. An ISP needs to oversubscribe by 150 to 1 just to cover the cost of the BT pipes. There was a web site somewhere that priced it all up but I forget it now... something.org.uk.

My main advice is stay away from NTLs mail servers (use gmail for pop3) and if possible get a router with traffic shaping, like a pfsense box. NTL seem to use stupidly long queues on their modems which really screws P2P and the like up.

SLM · 01-07-2006, 20:03

Quote:

Originally Posted by MFKR78

Good luck reporting it, they're incompetent enough when it's a genuine fault!

It's great for the odd person having a fantastic service but not so great for the hordes of others who are getting a shoddy service repeatedly.

Whoever said 99+% of NTL customers are happy needs to wake up and get their eyes tested while they're at it. Do you work for NTL by any chance?

I agree with alferret, ntl:telewest have a customer base of about 7 MILLION like any big business you are going to get a few bad experiences, so where you get your "hordes" from I do not know

Zee · 01-07-2006, 22:27

Quote:

Originally Posted by MFKR78

Good luck reporting it, they're incompetent enough when it's a genuine fault!

It's great for the odd person having a fantastic service but not so great for the hordes of others who are getting a shoddy service repeatedly.

Whoever said 99+% of NTL customers are happy needs to wake up and get their eyes tested while they're at it. Do you work for NTL by any chance?

Well it isn't my fault that you're having issues, but as i said, i was having a sh*t service since October 2005, until i finally had enough and complaied whenever i had time during the month and something has finally been done about it.

Angua · 02-07-2006, 13:29

Very helpful NTL person has organised an engineer for a day that suits me as the BB keeps cutting out. No waiting to be put through either (caught me out a bit)

and did not seem scripted and allowed for the fact I am not the named account holder (actually allowed the password system rather than getting fixated).

NTL (so far anyway).

And all this on a Sunday.

02-07-2006, 18:04

To be honest, I really do think NTL is generally better than most ADSL providers, considering they offer an unlimited service.

Sure, the likes of Demon and Zen are more reliable, but they don't garantee you a better speed and both are limited.

James Henry · 02-07-2006, 18:24

Quote:

Originally Posted by mojo

NTL do have issues, no doubt, but they are still far better than ADSL providers.

BTs pricing of 8MB ADSL makes it unworkable. An ISP needs to oversubscribe by 150 to 1 just to cover the cost of the BT pipes. There was a web site somewhere that priced it all up but I forget it now... something.org.uk.

My main advice is stay away from NTLs mail servers (use gmail for pop3) and if possible get a router with traffic shaping, like a pfsense box. NTL seem to use stupidly long queues on their modems which really screws P2P and the like up.

BT's pricing of 8Mbit ADSL is no different per Mbit/s from their pricing of 2Mbit, ISPs undercharging is the issue.

I note that for your 8Mbit experiences you chose Ace and Evolution, Evolution charged too little and folded, Ace charged too little and their supplier was forced to implement traffic shaping to try and control the load, a load coming mostly from people who wanted to download as much as possible for as little as possible and migrated from Evo to Ace. Can't help but think if you'd stumped up a bit more on a higher quality ISP you'd have seen better results from ADSL. Pay peanuts...

ntl's modems don't queue a thing, even if they did a router on your side would do nothing to affect the queues, would it? The modems are strictly FIFO and work as fast as they can, this is however controlled by congestion on the local network, if the modem can't get a slot in time and the buffer is filled the traffic is dumped.