Speed problems in Luton - Page 2

68th · 11-05-2006, 20:39

arr great! Much much better. thanks a tonne! I first tried 3 but it wasnt much better...so I'm now using 11.

Why should 'Use proxy for all protocols' be unticked?

Gizzy · 11-05-2006, 20:55

If you tick the rest then ftp and https will work quickly but https will also be a non-secure connection.

This is just a theory so I may be flamed for saying that!! Some people seem to get offended when you have a thought.

Just to add: this wont help games or anything ... I play one game quite seriously and I haven't been able to log on since last Tuesday. I also can't do any internet banking, online shopping or anything to do with secure connections.

I'm phoning NTL again tomorrow.

Glad it helped

68th · 11-05-2006, 20:57

i'm connected directly to a router via cable, but i have another pc connected by wireless...will I have to do something different on the other pc?

Gizzy · 11-05-2006, 20:58

Just put the same settings in to the other computer .. should work

68th · 11-05-2006, 20:59

ok...thanks again!

edit - gaming is still dodgy lol

Gizzy · 11-05-2006, 21:01

Yeah, I edited my post above .. no joy doing this with games I'm afraid

Smithers · 11-05-2006, 22:09

Hi Gizzy,

I'm just the other side of the A6 from you and I've noticed problems since about last Friday.

I've noticed my game pings go up a bit and connection quality go down a bit with up to 10% packet loss at times. There are a couple of servers that I administer via VNC remote control and this is painful too. Also I have been trying to get a file off of one of the servers via FTP since Sunday without joy

I'll try your proxy suggestions and we'll just have to hope they fix it I suppose. I too have logged a call and they said they will refer it up to the next level of support.

Gizzy · 12-05-2006, 08:27

One way around the downloading from FTP is to put the proxy into the FTP for the connection settings, this seems to force the server to fetch the file via HTTP. I get fast downloads this way from FTP.

As I mentioned above, not a good idea to use it fro HTTPS protocol.

Ironic that I can't get it fixed as NTL use my friends car park in High Town!! Maybe I'll have a word and clamp there vans until it's fixed

I'm going to call customer services today and see what they say. If the technicians don't know about it then they won't fix it.

I used to be with PlusNet but changed to NTL for the speed. There support system is excellent, all online and all dealt with by one person allocated to your problem ... unfortunatly in my area the phone wires are aluminium so ADSL is dodgy.

Day 11 ... the saga continues (hopefully not for long)

huggy · 12-05-2006, 12:00

Same over here in Stopsley. Problems started just over a week ago. I usually use netscape but had the same when i moved over to explorer. 2 seperate comuters-same problem. Phoned tech support yesterday and was told to change proxy. Still appears slower on some websites such as the secure ones. 6 e-mails were taking 30 minutes to come down to me.

Called again today and was told that if i could access my e-mail online via webmail, it meant their bit was ok and it was an outlook problem. Ended up hanging up on her. Called again and they could see a problem with e-mails coming down to me. Suggested it was a spam filter setting being too high at the ntl end. He turned it down a bit and i'll see how i go.

Broadband should work straight away without adjustment to all these settings. Why won't they admit there is a problem in this area. A free upgrade to 4MB is no good if i can't even get the 2MB version

Gizzy · 12-05-2006, 12:17

Thats 6 people I know of with problems. I'm typing with one hand as the phone is on my ear to tech support again.

They have just said that they will be calling me in the next 24hrs ... but they told me that 3 days ago.

I think we should all get together and go to the place where they keep the servers and knock on the door. If they are busy I'm quite happy to help them out for free.

It is so frustrating that I live less than 3 miles from the servers ... why can't I just be put through to someone at the building where the servers are ... I like talking technical, and I'm sure they would like to explain to me how this all ties in.

FOR GOD SAKE IM FED UP TALKING TO PEOPLE THAT DON'T KNOW WHAT I'M TALKING ABOUT!!!!!!!!!!!!!!!!!!!!!!!

68th · 12-05-2006, 20:02

Yeah they never got back to me either...this isp is crap. My connection is rubbish unless I change proxy, games are still laggy at best, my old and new modem keeps cutting out and I see no sign of any of it being fixed. The only alternative in my location is bt but theyre crap to...I dont want their phone line. Do you know of any alternatives in this area? They should be arrested for being such a joke LOL!

Chrysalis · 12-05-2006, 21:19

if forcing ftp transfers via the proxies speeds them up then something doesnt sound right, perhaps shaping or some serious routing problems between you and the ftp server.

Gizzy · 12-05-2006, 21:23

The only options are NTL and ADSL (BT Line) ... best to check with neighbours what they have. When I lived in Scotland I was with PlusNet for 5 years or so with broadband and never had any problems.

I know you can have sat broadband, but not very practical.

I'm very tired of this now, if I treated my customers this way they would never call me back. Unfortunatly NTL know that the only alternative is to have a BT line and some people don't want this. However, BT do have far better customer support (just).

Maybe Bulldog can help? But I would only get 2Mb at max on ADSL, not enough for me as I regularly transfer file 1Gb+ for work ...

I am really sick of this

---------- Post added at 21:23 ---------- Previous post was at 21:20 ----------

Hi Chrysalis,

Yes I have been telling NTL for the last 5 days that this is a port routing problem, but of course since I don't work for NTL I must be some dumb f*k who pays there feckin wages.

sigh

68th · 12-05-2006, 21:41

I was this close to signing up for 10mb blueyonder when I found out they dont cover this region!!!! You have to have bulldogs phone line, which again is a joke. Plus, I've just read up on bulldog and I hear nothing but problems with billing, connection, customer service.....how can ntl get away with this bs? Surley theyre breaking some kind of law or something here. I'm paying for a pruduct that I'm simple not getting, and they have no cure for this modem problem either!

Gizzy · 12-05-2006, 21:48

Unfortunatly NTL = Telewest = Blueyonder. Were stuck i'm afraid, or maybe I'll go back to dial-up ...

If this isn't fixed by wednesday when I have some very important work to do then who's up for going to NTL's office in wigmore lane???