Help Please

[handyman]

Originally Posted by Russ D

The person who mainly helps us out is based in NI, she's also a user of this site and if she wants to tell you more about her role, she can do so here however she has the right to privacy. One thing I will say though is she is not front-line staff which is why it's unlikely you'll get through directly to her if you call ntl. She has authority within the company which has given us a 100% success rate with any queries we've sent through to her.
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Yeah she's a star alright

[damo12345]

I'm having exactly the same problem. I subsrcibed to £30 offer from NTL for TV, telephone and broadband too. My bills have been wrong every time. My first few bills were for (around) £38. I phoned them up and was told that I had been on a different tariff to the I had signed up to for £30. I was on a different tariff with extra cable channels. My bill would be reduced to the agreed £30, BUT I would get NO REFUND on the overcharge. The reason I was given; I had recieved the extra channels, whether I had watched them or not didn't matter. I was furious that they refused to refund me the amount they had overcharged me. I asked to speak to a supervisor but the man refused. He told me I would only get the same answer from his supervisor. I insisted and he eventually told me that a supervisor would call me back within the hour. I heard nothing. I've just recently noticed that my bill has gone down, bit STILL not to £30. I am now paying £32.99 monthly.

I'm glad I found this site. It sounds like I need to go home and sort out all my bills and get back to NTL.

Incidentally, the broadband service has slowed significantly in the last few months. I live in Cambridge, does anyone know if BT or anyone else are any better than NTL?