broadband support are bad

[Gareth]

If you've had experience of tech support, then you know that the people that are on the 1st line have to deal with all sorts of muppets calling them for various reasons... and because of this, NTL aren't going to put their most experienced (ie higher paid) support employees in that role.

If you're not getting far with the 1st line people, then ask to have your call escalated to 2nd line.

[JavaFox]

why ty stuart great to be here and as i stated earlier hopefully with a new modem and new coax in situ tomorrow my problems might well be resolved we can but hope lets all hug a tree and be happy hehehe

---------- Post added at 01:27 ---------- Previous post was at 01:15 ----------

oh excuse me again this one i dedicate to the believer that accuses me of faking results
here is the web link to the site i used http://homepage.ntlworld.com/robin.d...?1139179439468
and here are my results again
Mon, 6 Feb 2006 01:22:22 UTC
1st 128K took 0 ms = Infinity Bytes/sec = approx Infinity kbits/sec
2nd 128K took 15 ms = 8738133 Bytes/sec = approx 72701 kbits/sec
3rd 128K took 0 ms = Infinity Bytes/sec = approx Infinity kbits/sec
4th 128K took 0 ms = Infinity Bytes/sec = approx Infinity kbits/sec
now i could sit and do this all day to you non believers and you know i am so genuinely happy for you that your cable modems work A ok but mine you see doesnt right now so hopefully i will get it resolved once and for all tomorrow

thankyou for you belief in me and you know god help NTL if you non believers were support it would be mayhem wouldnt it as no user ever gets issues instead they fake test results and invent problems as they thoroughly enjoy calling local rate numbers just to talk to a fellow human being hehehehe

yeah right - have a great day

[ian@huth]

Originally Posted by JavaFox

why ty stuart great to be here and as i stated earlier hopefully with a new modem and new coax in situ tomorrow my problems might well be resolved we can but hope lets all hug a tree and be happy hehehe

---------- Post added at 01:27 ---------- Previous post was at 01:15 ----------

oh excuse me again this one i dedicate to the believer that accuses me of faking results
here is the web link to the site i used http://homepage.ntlworld.com/robin.d...?1139179439468
and here are my results again
Mon, 6 Feb 2006 01:22:22 UTC
1st 128K took 0 ms = Infinity Bytes/sec = approx Infinity kbits/sec
2nd 128K took 15 ms = 8738133 Bytes/sec = approx 72701 kbits/sec
3rd 128K took 0 ms = Infinity Bytes/sec = approx Infinity kbits/sec
4th 128K took 0 ms = Infinity Bytes/sec = approx Infinity kbits/sec
now i could sit and do this all day to you non believers and you know i am so genuinely happy for you that your cable modems work A ok but mine you see doesnt right now so hopefully i will get it resolved once and for all tomorrow

thankyou for you belief in me and you know god help NTL if you non believers were support it would be mayhem wouldnt it as no user ever gets issues instead they fake test results and invent problems as they thoroughly enjoy calling local rate numbers just to talk to a fellow human being hehehehe

yeah right - have a great day

It sounds like you are running Robin's speed test from your local cache rather than the source server.

[nffc]

Originally Posted by JavaFox

why ty stuart great to be here and as i stated earlier hopefully with a new modem and new coax in situ tomorrow my problems might well be resolved we can but hope lets all hug a tree and be happy hehehe

---------- Post added at 01:27 ---------- Previous post was at 01:15 ----------

oh excuse me again this one i dedicate to the believer that accuses me of faking results
here is the web link to the site i used http://homepage.ntlworld.com/robin.d...?1139179439468
and here are my results again
Mon, 6 Feb 2006 01:22:22 UTC
1st 128K took 0 ms = Infinity Bytes/sec = approx Infinity kbits/sec
2nd 128K took 15 ms = 8738133 Bytes/sec = approx 72701 kbits/sec
3rd 128K took 0 ms = Infinity Bytes/sec = approx Infinity kbits/sec
4th 128K took 0 ms = Infinity Bytes/sec = approx Infinity kbits/sec
now i could sit and do this all day to you non believers and you know i am so genuinely happy for you that your cable modems work A ok but mine you see doesnt right now so hopefully i will get it resolved once and for all tomorrow

thankyou for you belief in me and you know god help NTL if you non believers were support it would be mayhem wouldnt it as no user ever gets issues instead they fake test results and invent problems as they thoroughly enjoy calling local rate numbers just to talk to a fellow human being hehehehe

yeah right - have a great day

128 k in 0 ms - gosh I wish I had that connection

[JavaFox]

update:
well kiddies i got a new modem i now have the 250 and a new connector on my coax.
for all the non believers that stated it was my pc, my fault, etc etc i thought i would let you know ye of little faith that it was
A the modem itself - the NTL engineer asked what speed i pay for i said 10mb he instantly stated new modem and gave reasons that the 120 has been a problem NTL were supposed to have some update in november before the 10mb softlaunch and they didnt but the 10mb still went ahead, and as pointed out on other parts of this site the 2 firmware updates have caused more problems than they have fixed for some people and i was one of the unlucky ones. also the 120 modem is apparently also known to have a dodgy ethernet on it and a it happens i use ethernet but it would not have been so much a problem if i were on USB but given the choice ethernet v USB i prefer USB and NTL advise you to use that if you have it.
B the coax - my coax at the join was off at a tangent thus also causing the issues i had as the engineer touched the coax the modem went off and regarding the 120 modem requirinf X amount of time to reboot apparently the SYNCH and RDY lights can be ON but you cant connect ie error 404 again a known fault on the 120 modem.
so thankyou for your faith - some people have nothing better to do than go on forums and call everyone else a liar as they happen to have perfectly running connections themselves but remember you non believers what goes around comes around
anyways i am happy now my net is now stable and cooking on gas

THE END

[handyman]

Originally Posted by JavaFox

. also the 120 modem is apparently also known to have a dodgy ethernet on it and a it happens i use ethernet but it would not have been so much a problem if i were on USB but given the choice ethernet v USB i prefer USB and NTL advise you to use that if you have it.

The ntl 100 modem had issues with the ethernet port this was fixed with the introduction of the 120 modem.

Ntl advise USB because its easier to set up so they say. If you prefer USB then you have just explained that you know little about computers.

Ethernet is a method of networking. Usb is for connecting cameras and printers etc.

To run the modem over the USB your computer has to create a virtual ethernet connection this increases the resources your computer is using.


And......

Originally Posted by you

newsflash check my pings :P

1st 128K took 0 ms = Infinity Bytes/sec = approx Infinity kbits/sec
2nd 128K took 0 ms = Infinity Bytes/sec = approx Infinity kbits/sec
3rd 128K took 0 ms = Infinity Bytes/sec = approx Infinity kbits/sec
4th 128K took 0 ms = Infinity Bytes/sec = approx Infinity kbits/sec

This is the result you get from running the test twice , the 2nd time gives you the test from your web cache.

[JavaFox]

if you care to read my post correctly i am actually on ethernet care to borrow my glasses?

[Chris W]

Originally Posted by JavaFox

if you care to read my post correctly i am actually on ethernet care to borrow my glasses?

but you would prefer to be on USB.....

.... why??

[handyman]

Originally Posted by JavaFox

given the choice ethernet v USB i prefer USB

Don't need glasses

Originally Posted by JavaFox

if you care to read my post correctly i am actually on ethernet care to borrow my glasses?

you sir are not worth a reply .

---------- Post added at 16:02 ---------- Previous post was at 15:58 ----------

Originally Posted by Chris W

but you would prefer to be on USB.....

.... why??

Because he dont have a clue why you should not have a cable modem on usb.

[JavaFox]

ok ok lets clarify something
1 i meant to say i prefer ETHERNET i do apologise
and 2 and most important he is not a he
thanks

[Cerberus]

Originally Posted by JavaFox

ok ok lets clarify something
1 i meant to say i prefer ETHERNET i do apologise
and 2 and most important he is not a he
thanks

I would just like to clarify that I did not suggest you faked the results, I merely pointed out how easy it was to edit txt files and posts an so on. If you have the same attitude with tech support that you do on here, then it's no wonder you weren't getting anywhere.

Anyway I am glad to hear you got your problem sorted out and hopefuly it will remain this way.

For future reference though please don't come accross as having a holier than thou attitude, it will get you nowhere.

[setch]

I am not a lover of NTL for a couple of reasons, but tend to agree with what Stuart C has said. Out of the million plus BB users that they have, probably less than 1% could be classified as having sufficient technical knowledge not to be dangerous. I would like to think that I am more technically savvy than most and my home network is probably as secure as they come, but I still get caught out with a dodgy bit of software from time to time that kills my connection. At least I can fix it myself without having to call NTL support. Lots cannot and have to call support probably unaware that they inadvertently hosed their own system. How many users have Microsoft Antispyware installed, more to the point how many actually know it exists. How many have their AV software updated with the latest definitions and lastly, how many have a firewall.


NTL have made a lot of progress over the last 12 months, but still need to keep on improving. Raising the bar as the Americans would say. If they keep up the good work over the next 8 months, I may go back to their Digital TV.

Setch