2mb running at 750k

[Chris W]

Originally Posted by richgm

Latest update is as follows:
1) NTL billing think I'm on 2meg
2) Tech Support think I'm on 750k (Which doesn't exist any more)
3) the online check that was posted earlier on in the tread thinks I'm still on Dial-up.

My Mac address isn't registered with billing as I own my own modem. I now have to ring tech support get them to walk me through how to register my mac address then ring CS and get them to but me on 2meg. Which I was already on and am getting billed for.

Jackthelad, Have you ever had a 2meg connection?
Also do you own your own modem?

Rich

uh huh... exactly as i thought... i remember a sorting out a few of these when i was in tech support. Some of this might not mean anything to you, but this is to give you an idea of the process that will occur:

1) the mac address needs to be nuked which will knock you back to an unregistered state (you will get an ip ending 248-253)
2) you will need a new pin number generating (not sure if tech support are allowed to do this)
3) You will then need to visit https://autoreg.autoregsiter.net/ and complete registration as if you are a new customer
4) Tech support can then replace the email/ webspace that was created by the "new" registration with your existing details
5) you're then up and running again....

That used to be the process, although i'm not sure whether it has changed since the summer. There is another way of sorting this out as well, but there are even fewer people in ntl that know how to do that than the above process so i don't think i'll bother explaining!

BTW what area are you in? Is it one of the following: Wales and West, Glasgow, Kirklees, Luton franchise areas?

[richgm]

Thanks For that Chris,
My Locations on the left.
The URL is https://autoreg.autoregister.net/start.html
Unfortunatly I'm still banging my head against a brick wall.
I get this message:

PostCodeUnexpectedError If you need further help, please contact our customer support (0845 650 0121).
When you call customer support, you may be asked for the following information: Applicationntlworld via ntl: Broadband Internet registration
serial number ntl - ct7 - XXXXDate & Time13/12/2005 at 00:14Your Pin Numberwhich is on your welcome letter or welcome packYour SurnameYour PostcodeB77 XXX

Looks like yet another phonecall in the morning.

*Edit* Just re-read your post. I take it the MAC address needs to be nuked first.

[Chris W]

yes it needs to be nuked first, and also the serial number you need is ntl ct8 cj486

[richgm]

Well after another conversation with tech help I think I've finally got a breakthrough.
Tue, 13 Dec 2005 11:13:18 UTC

1st 512K took 2173 ms = 235.6 KB/sec, approx 1941 Kbps, 1.9 Mbps
2nd 512K took 2183 ms = 234.5 KB/sec, approx 1932 Kbps, 1.89 Mbps
3rd 512K took 2153 ms = 237.8 KB/sec, approx 1959 Kbps, 1.91 Mbps
4th 512K took 2554 ms = 200.5 KB/sec, approx 1652 Kbps, 1.61 Mbps

Overall Average Speed = approx 1871 Kbps, 1.83 Mbps

Checked my username on https://autoreg.autoregister.net/cgi-bin/cablecheck and

Current Connection Speed

You are currently subscribed to the ntl: 2 Mbps Broadband Internet Service.

Thanks to All who helped

[jackthelad4711]

Yippee!!

Just checked and got these results:

Tue, 13 Dec 2005 20:10:20 UTC

1st 512K took 2794 ms = 183.3 KB/sec, approx 1510 Kbps, 1.47 Mbps
2nd 512K took 2123 ms = 241.2 KB/sec, approx 1987 Kbps, 1.94 Mbps
3rd 512K took 2183 ms = 234.5 KB/sec, approx 1932 Kbps, 1.89 Mbps
4th 512K took 2213 ms = 231.4 KB/sec, approx 1907 Kbps, 1.86 Mbps

Overall Average Speed = approx 1834 Kbps, 1.79 Mbps

I emailed NTL last night (no reply yet) after posting on here and gave them links to this and other threads that I found to prove that it wasn't just me or my PC.

The modem that I have is from NTL when I signed up which I thought I rented but it seems that it belongs to me now. (how nice!)

Hope you have some luck. EMAIL NTL NOW AS I DID.

http://www.ntlworld.com/helpsupport/contactus/index.php

Andy.