Superhub Lagged gaming. - Page 2

Sephiroth · 05-01-2013, 18:02

The cause of the maxing ut upstream has to be determined first. The downstream power is also low and the downstream SNR ison the poor side of acceptable..

It could be loose connector in your inside wallo box; a duff splitter (if you have one) in your inside wall box. It could be a duff connection at your street drop point or at the street cabinet. It could be a weaki laser at the optical node in which case your neighbours would be affected too.

TH's suggestion of moving you to a lower attenuation tap point at the cabinet is potentially valid if there are no impairments of the type I've described and the street cabinet amplifier isn't duff (would affact neighbours too).

How far are you from the street cabinet?

---------- Post added at 18:02 ---------- Previous post was at 18:01 ----------

Quote:

Originally Posted by Eeeps

Could you give us a bit of info about your network and the devices you use (inc how they are connected)?

Worth doing a bit of diagnostics before shelling out on more equipment.

What are the SHub logs like?

They've been posted

mikewozere · 05-01-2013, 18:04

Quote:

Originally Posted by Sephiroth

Is everything screwed in tight?

I could unscrew it at the wall with my bare hands so I've tightened it there but it hasn't made a difference to the upstream stats.

Quote:

Originally Posted by thenry

your upstream is too high. call VM and get a tech booked. when he comes ask him to move you at the cabinet to lower your upstream power levels and then adjust downstream accordingly if needed.

Does this come free with the service?

Quote:

Originally Posted by Eeeps

Could you give us a bit of info about your network and the devices you use (inc how they are connected)?

Worth doing a bit of diagnostics before shelling out on more equipment.

What are the SHub logs like?

I currently use a PC that's connected via cable, (same cable I used before the new router) and an X-Box that's also connected via cable. Several phones connect wirelessly and occasionally a laptop. Had all of these connected before with no problems.

My upload rate has increased since getting the SuperHub.

thenry · 05-01-2013, 18:08

Quote:

Originally Posted by mikewozere

Does this come free with the service?

yeah. call 150 from your VM homephone. speak to the broadband faults department. if you get through to offshore dont bother explaining lag. just say your upstream levels are too high, could a tech be booked please.

mikewozere · 05-01-2013, 18:14

Quote:

Originally Posted by Sephiroth

How far are you from the street cabinet?

If the thing here is the street cabinet then about 100 metres.

---------- Post added at 18:14 ---------- Previous post was at 18:08 ----------

Quote:

Originally Posted by Sephiroth

It could be loose connector in your inside wallo box; a duff splitter (if you have one) in your inside wall box.

When I tightened it at the wall, the box it plugged into did come away slightly on one side. I'm confident it was like this before I tightened it and it's also probably why it wasn't on very tight. Tightening the screw seemed to put strain on the wall-box.

Sephiroth · 05-01-2013, 18:20

I've never seen the inside of that type of cabinet. I don't know it it has variable attenuation tap points. I wonder who the original cable provider was in Polesworth. Be good if you could get a look inside one of those cabinets.

EDIT: I reckon the distribution cabinets in the street all connect up to the large cabinet on the B5000 opposite Pooley Lane. I think there's an optical node there too (in the larger cab). They would be VM boxes if the floor plate says "CATV".

mikewozere · 05-01-2013, 18:22

Originally NTL a while ago. I'm not sure if the wall-point in my house got changed when the engineers came round. Gaming was fine basically until I got my SuperHub so I wouldn't have thought the problem exists outside my house, although I could be entirely wrong.

Is there a way to turn down the upstream by myself manually or is it a definite call out?

thenry · 05-01-2013, 18:26

has to be a tech visit mate.

---------- Post added at 18:24 ---------- Previous post was at 18:23 ----------

are there no other cabinets near by?

---------- Post added at 18:26 ---------- Previous post was at 18:24 ----------

Quote:

Originally Posted by Sephiroth

I've never seen the inside of that type of cabinet. I don't know it it has variable attenuation tap points. I wonder who the original cable provider was in Polesworth.

the tech will fit a HDU if theres no banks right?

mikewozere · 05-01-2013, 18:28

No other cabinets as far as I'm aware and I think I remember someone from BT working in there a while ago.

There's this about 300 metres down the road from the other one I posted.

thenry · 05-01-2013, 18:31

If BT was in the cabinet then its not VM's.

mikewozere · 05-01-2013, 18:36

I've no idea then, maybe I've imagined it. Those are the only cabinets around here and things were fine before the superhub got installed.

I'll call an engineer out as suggested and tell them my upstream is too high. Is there anything else that could be improved and what words do I say to get it done? Haha, I want to appear to them like I know what I'm talking about.

Thanks once again for everyone's input.

thenry · 05-01-2013, 18:43

Quote:

Originally Posted by thenry

your upstream is too high. call VM and get a tech booked. when he comes ask him to move you at the cabinet to lower your upstream power levels and then adjust downstream accordingly if needed.

if theres no way of lowering via the cabinet then the tech will plug in a HDU into your electrics and loop your cable to lower upstream.

downstream power levels should be between -3 to +7. you want it or them close to 0

upstream 35 to 50. you want it or them in the 40's range

mikewozere · 05-01-2013, 18:49

I'll see what they can do then. Thanks all.

Sephiroth · 05-01-2013, 18:57

Quote:

Originally Posted by mikewozere

Originally NTL a while ago. I'm not sure if the wall-point in my house got changed when the engineers came round. Gaming was fine basically until I got my SuperHub so I wouldn't have thought the problem exists outside my house, although I could be entirely wrong.

Is there a way to turn down the upstream by myself manually or is it a definite call out?

The upstream can be sort of manipulated by you in one of two ways:

1. Everything's tightened up when it wasn't before.

2. SH is switched off overnight and maybe next morning you'll get a different upstream channel. If that's still maxing out, then it's physicaol. Eiether the SH is duff or it's one of the things I listed.

What's needed here is to find the root cause of the maxed out upstream.

---------- Post added at 18:57 ---------- Previous post was at 18:53 ----------

Really the best thing you can now do is to post your facts and your modem stats onto the VM forum so that 2nd line support there can examine your upstream using their analytic tools. They are a much higher notch engineer than the tech they send to the house. One will come, for sure - but it's best to know in advance what's causing your maxed out upstream.

thenry · 05-01-2013, 19:02

Mike could you watch your upstream power level. just keep the page open and refresh every so often to see if the 58 drops or rises.

---------- Post added at 19:02 ---------- Previous post was at 18:58 ----------

yeah good point there Seph. Mike make a thread on the Virgin Media Community forum in a subforum that matches your broadband speed tier..

Up to ....Mb - Setup, Equipment & Connection

community.virginmedia.com/

keep the tech booking though.

mikewozere · 05-01-2013, 19:08

Still maxed at 58 currently. Will set up that thread on virgin now.