26-07-2012, 22:18
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#16
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Inactive
Join Date: Sep 2007
Posts: 330
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Re: Why all the hate?
All happy here too!
It doesn't matter if you are running a huge corporation or selling bananas down the market, unhappy customers will generally be noisier than others , that's just the way it is!
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26-07-2012, 22:27
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#17
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The Invisible Woman
Cable Forum Mod
Join Date: Jun 2003
Location: between Portsmouth and Southampton.
Age: 73
Services: VM XL TV,50 MB VM BB,VM landline, Tivo
Posts: 40,365
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Re: Why all the hate?
Not so happy today for the 7th time in a month my TV and BB went down at the same time..Yes I've been awarded another£10 for the inconvenience but it's becoming so I can't rely on the service..I've had 5 set up recordings fail one of which was the final episode in a series that wasn't repeated or on catch up.
I know they are upgrading the system but why so many cut outs?
It's been a great service up until now. 
__________________
Hell is empty and all the devils are here. Shakespeare..
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26-07-2012, 22:41
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#18
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cf.mega poster
Join Date: Aug 2004
Posts: 11,207
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Re: Why all the hate?
Quote:
Originally Posted by Danny031292
Who has a low upload? 
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Clearly, you do.
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26-07-2012, 22:46
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#19
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laeva recumbens anguis
Cable Forum Mod
Join Date: Jun 2006
Age: 69
Services: Premiere Collection
Posts: 44,062
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Re: Why all the hate?
In that case, it could be said you (comparatively) have a low download.... 
__________________
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If you have called to scream, please press 1 to be transferred to the Void, or press 2 to begin your stare.
If my post is in bold and this colour, it's a Moderator Request.
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26-07-2012, 22:48
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#20
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cf.geek
Join Date: Jun 2010
Location: BL
Services: VM MEGA TV TV360 Volt 500mb. SH5
Samsung Galaxy S22 Ultra
Posts: 699
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Re: Why all the hate?
Quote:
Originally Posted by Hugh
In that case, it could be said you (comparatively) have a low download.... |
Please DON'T bate him 
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26-07-2012, 22:51
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#21
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cf.mega poster
Join Date: Aug 2004
Posts: 11,207
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Re: Why all the hate?
Quote:
Originally Posted by Hugh
In that case, it could be said you (comparatively) have a low download.... |
Yes, I do. But the reason I switched was because upload was more important to me.
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27-07-2012, 02:23
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#22
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Inactive
Join Date: Mar 2012
Location: London
Services: >100Mb<TV M+,TiVo 1T,V HD
>Phone M
Posts: 483
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Re: Why all the hate?
Quote:
Originally Posted by qasdfdsaq
Yes, I do. But the reason I switched was because upload was more important to me.
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same here but will not come FTTC  (maybe FTTP in future)
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27-07-2012, 02:46
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#23
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Inactive
Join Date: Mar 2005
Location: North
Age: 44
Services: 100 Meg + Phone
Posts: 945
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Re: Why all the hate?
tbf i really like VirginMedia
My price is very very good, my speed is mint and tbh when ever i have spoken to their customer service it has been great 
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27-07-2012, 04:05
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#24
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Inactive
Join Date: Sep 2003
Posts: 12,047
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Re: Why all the hate?
VM is decent when all is optimal, the problem is when the service is bad it can get very bad. Those with good service seem to not always respect that.
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27-07-2012, 07:47
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#25
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Inactive
Join Date: Jun 2003
Location: Mansfield
Age: 59
Services: There is no destination to life, the journey is everything!
Posts: 5,532
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Been with VM in its many guises since 1998 & a BB customer from early 2000.
On the whole my experience is a good one.
TV issues in 2004 took some sorting & the only real issue that required a phone call to VM due to poor download speeds turned out to be my AV that was the cause.
VM does suffer from some problems that they need to overcome (& I think they will) & I think that some customers are over critical, but from my point of view they have been pretty bob on & I would happily give them a good 9.5/10.
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27-07-2012, 10:40
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#26
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Inactive
Join Date: Feb 2007
Location: Mansfield Woodhouse NG19
Services: VM Mix TV, 200 internet, basic house phone. Also Virgin mobile phone
Posts: 541
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Re: Why all the hate?
ntl and VM customer 10+ years. Now with 4 services. Few problems over the years. Those there have been have been quickly sorted.
One criticism is that often customer services do not understand what you want and give incorrect information. Only way seems to be to go to 'thinking of leaving us' option who are generally on the ball, but those who do not realise they can do this may be left with a very poor view of VM.
VM phoned me and offered an upgrade from 20 to 60 broadband with a free superhub and a reduction in my monthly bill. As a regular reader of this forum I was dreading this . . . but after several weeks no problem whtsoever with the superhub. Wireless connects with my Android phone all over the house. Consistently get more than 60Mb. Would show you but speedtest.net website seems to be down at the moment.
Two other family members with VM. Both would broadly agree with my comments. One has had several house moves, taking VM with him. All installations have been very good indeed.
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27-07-2012, 11:23
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#27
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Join Date: Jun 2003
Location: Somewhere
Services: Virgin for TV and Internet, BT for phone
Posts: 26,546
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Re: Why all the hate?
Quote:
Originally Posted by Chrysalis
VM is decent when all is optimal, the problem is when the service is bad it can get very bad. Those with good service seem to not always respect that.
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On the flipside of that, those with bad services don't always respect the fact that some (possibly even most, we don't have figures to prove or disprove that) customers do get the service they pay for.
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27-07-2012, 12:15
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#28
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Permanently Banned
Join Date: Jan 2012
Location: Sutton In Ashfield Nottinghamshire
Age: 60
Services: Sky TV, VM 100Meg Broadband
Posts: 671
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Re: Why all the hate?
Wish I'd stayed with BT to be honest, I'm on the supposed 120meg and it's been lucky to hit 30meg and that's on a good day.
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28-07-2012, 10:28
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#29
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Inactive
Join Date: Feb 2007
Location: Mansfield Woodhouse NG19
Services: VM Mix TV, 200 internet, basic house phone. Also Virgin mobile phone
Posts: 541
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Re: Why all the hate?
Nidge, I am very surprised to hear you are having speed problems in Sutton-in-Ashfield. I am in adjoining Mansfield NG18 and it is my impression that we are fortunate in this area with the reliability of VM broadband.
I suggest you push and push to get this sorted.
I have recently had a free speed increase to 60Mb (see post above) and get more than this nearly all the time.
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28-07-2012, 12:39
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#30
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Inactive
Join Date: Mar 2010
Location: Over there
Posts: 1,096
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Re: Why all the hate?
Apart from the odd loss of service here and there ive been happy with them. I live in a small town and have always gotten the max speed for my package over the years with no slow down.
If there's no news on increased upload speed past 10mb however i'll be making the move to FTTC when it hits my area in December. I've zero interest in being bumped from 100/10 to 120/12 when i could get 80/20 from BT and god knows what in the future.
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