Superhub : 60mb - old modem

Originally Posted by jb66

A day doesn't go by without a customer asking why the superhub has poor wifi range, it was in testing before and I was a tester, on every survey I posted negative feedback about it constantly rebooting and poor wifi range

I'm really happy that I don't have your job jb, it seems to be awful

[adduxi]

Originally Posted by Stephen

Sorry but wireless isn't bad at all. My Superhub works perfectly and so do most other customers.
Some people do have problems but there may be other aspects causing the issues. I live in a Glasgow Tenement flat with really thick solid walls and I still recieve a good signal even through two or three walls.

I think it all boils down to the environment of the building. For the short period of time I was 'forced' to use a SH, the wireless was pretty bad and would not cover all of my property.
However the ASUS RT-N16 wireless coverage goes all over the property and into the garden as well.
I think the only thing we can say about the SH wireless is "you will not know how it will perform until it is installed in your property"

[jb66]

Originally Posted by jempalmer

Those pesky First Class stamp sized blighters. Put the thimg in modem mode and buy a DIR 615 from Ebay, how many more people will ask? £10 and done. It's not really all that funny however, it will solve your wireless issues.

that doesnt go down well with customers, they dont want to pay to fix virgins wifi issues

[Tuvoc]

Originally Posted by flatley

Sorry, yet another question(s) on the speed increase.

Currently, I enjoy a rock steady 20mbit connection, but dear ole Virgin is enticing me with it's free 60 meg upgrade and I'm reading posts on here around nightmares with the SHUB - repul's, amp etc. (much of which I can only just about understand!)

I was in a similar position. Rock solid 20Mb connection for years, I was really wary of the upgrade. But I did it a month or two ago. Put the superhub into modem mode, into my existing dlink router, and all is well. I'm very happy now with the free upgrade.

A couple of issues initially. The puzzling thing was that speeds did fluctuate for a couple of days, but then they settled down. Also the engineer used the power supply from my old modem, and that caused problems. They sent out a new superhub with the power supply that is supposed to be used with it. No problems after that. So if you go for the upgrade, INSIST that the engineer uses the new power supply that is supplied with the superhub.