Wife has account with VM BB but can I get one of the new deals!

[scotmac]

Originally Posted by Digital Fanatic

Daughter > Move & Transfer of her account

Son> New account with VM

Thanks DF will let them know

[otguk]

Hi, can I add to the pot....

Moved a couple of years back, transferred account and took up the VIP package (HD V+ box nice). Down graded to just BB, sent all hardware back.

I have been reading the deals and there is a lot of one time payments/activation charges.

As I have never cancelled my contract, it is my understanding you can up/down grade once a mouth. So the account was a down grade to BB.

Question;

Would I need to pay the one time charge/install (before VM have just sent out the box in the post!) on any deals I get offered/take up?

If so why?

My thinking is my wife's account has already been HD turned on. If one month I didn't want HD, asked for it to be taken off for a month, would I then need to pay another activation charge every time I wanted it on/off through out my contract? Or do you pay a one off payment when you take out your contract and that lasts until you leave!

Do you need a new modem for 30meg BB. We have the 256 modem. Would be nice to have a new modem/router combo from VM

[Digital Fanatic]

Originally Posted by otguk

Hi, can I add to the pot....

Moved a couple of years back, transferred account and took up the VIP package (HD V+ box nice). Down graded to just BB, sent all hardware back.

I have been reading the deals and there is a lot of one time payments/activation charges.

As I have never cancelled my contract, it is my understanding you can up/down grade once a mouth. So the account was a down grade to BB.

Question;

Would I need to pay the one time charge/install (before VM have just sent out the box in the post!) on any deals I get offered/take up?

If so why?

My thinking is my wife's account has already been HD turned on. If one month I didn't want HD, asked for it to be taken off for a month, would I then need to pay another activation charge every time I wanted it on/off through out my contract? Or do you pay a one off payment when you take out your contract and that lasts until you leave!

Do you need a new modem for 30meg BB. We have the 256 modem. Would be nice to have a new modem/router combo from VM

Yes you will need to pay install/activation charges. When you say "If one month I didn't want HD, asked for it to be taken off for a month, would I then need to pay another activation charge every time I wanted it on/off through out my contract?" do you mean Sky premium or XL TV?

[otguk]

OK, so am a little rusty on VM packages...

My point was we have paid "One-off £49.95
V+ HD activation fee" for this account when we took the VIP package? So why do I need to pay again!

VM asked for the box back cos I didnt have there TV package. I didnt jump up and down and say come and take it away. Thats beside the point.

Its the address/person that pays the "One-off £49.95
V+ HD activation fee" right?

All am thinking of is going back to VIP?

[Digital Fanatic]

Originally Posted by otguk

OK, so am a little rusty on VM packages...

My point was we have paid "One-off £49.95
V+ HD activation fee" for this account when we took the VIP package? So why do I need to pay again!

VM asked for the box back cos I didnt have there TV package. I didnt jump up and down and say come and take it away. Thats beside the point.

Its the address/person that pays the "One-off £49.95
V+ HD activation fee" right?

All am thinking of is going back to VIP?

Once the equipment is returned / product dropped then your previous activation is void. VIP has different install charges. I think install/activation is free http://shop.virginmedia.com/bundles/...e-package.html

http://shop.virginmedia.com/existing-customers.html

[otguk]

Just out of curiosity, could you show me where it says that in the TAC please.

[BenMcr]

Originally Posted by otguk

Just out of curiosity, could you show me where it says that in the TAC please.

These terms relate to disconnection of services:

When these agreements end or you cancel a service, we and/or Virgin Media Entertainment will deactivate (permanently switch off) any relevant equipment we supplied to you to provide the services. You will no longer be able to use the equipment.

and

If we or you end these agreements, if you decide to disconnect from some of our services, or if you wish to take up an offer to upgrade the equipment we provide to you, you must return the equipment to us or (if we choose) make it available for collection in a reasonable condition, allowing for fair wear and tear.

and

If you fail to return or make available for removal any item of the equipment which we have hired to you, you may have to pay extra charges for such equipment, including the replacement cost and reasonable recovery costs. In addition to our other rights, we reserve the right to bring proceedings against you for the return of our equipment

Originally Posted by otguk

..My point was we have paid "One-off £49.95 V+ HD activation fee" for this account when we took the VIP package? So why do I need to pay again!

You mean after you expressly asked for it to be "de-activated"

There's your clue

As I said just call retentions and ask for advertised deal and you will <<definitely>> get it (without all the 'new customers only' & leaving for 3 months mumbo jumbo) provided you are prepared to start a new contract - this should be policy for VM and as such cascaded to customer service & web site instead of the smoke screening and alienating VM customers

[Peter_]

Originally Posted by JethroUK

You mean after you expressly asked for it to be "de-activated"

There's your clue

Which means that they would have to pay for its re activation.

Originally Posted by Masque

Which means that they would have to pay for its re activation.

Precisely!

I was answering his question:

Originally Posted by otguk

O... So why do I need to pay again!..

So now we have come full circle