TiVo : No On Demand with TiVO in any form.

[KathG]

Hi Weemac
The VM guy who phoned me today said that there was someone in Edinburgh with the same problem. Have you just had the TiVo fitted ? It is a week today since I had my TiVo installed, and the problems have been there since day 1.

Regards
Kath

[friely]

Yes Kath error code as you

[KathG]

Thanks Friely, will keep you posted if and when I get some news !!!

[weemac]

Originally Posted by KathG

Hi Weemac
The VM guy who phoned me today said that there was someone in Edinburgh with the same problem. Have you just had the TiVo fitted ? It is a week today since I had my TiVo installed, and the problems have been there since day 1.

Regards
Kath

Hi Kath

I've had mine installed for 12 days and its only now that I am getting little niggles

[friely]

Kath
I have just had the Tech on the Phone from last his team has installed 4 tivo boxes in Darlington today and none have worked there is either a problem with bbc iplayer(which I had with my first box) or no apps and on demand!

This now has to be passed on to his boss because the installers can't put boxes in if they will not work

lets hope this get's it sorted now

[muppetman11]

Originally Posted by friely

Kath
I have just had the Tech on the Phone from last his team has installed 4 tivo boxes in Darlington today and none have worked there is either a problem with bbc iplayer(which I had with my first box) or no apps and on demand!

This now has to be passed on to his boss because the installers can't put boxes in if they will not work

lets hope this get's it sorted now

Sounds strange , I hope you get it sorted. Make sure you get compensated for your loss of service.

[KathG]

Originally Posted by friely

Kath
I have just had the Tech on the Phone from last his team has installed 4 tivo boxes in Darlington today and none have worked there is either a problem with bbc iplayer(which I had with my first box) or no apps and on demand!

This now has to be passed on to his boss because the installers can't put boxes in if they will not work

lets hope this get's it sorted now

Thanks Friely, for the update. I dont want to wish this problem on other customers, but in a way knowing we are not alone with this error, makes me hope they will get down and get it fixed sooner rather than later.

I have just checked the VM status page and there are 2 faults showing for our area, OnDemand and Broadband. The odd thing with all this is that the V+ box upstairs, the On Demand works fine.

Regards
Kath

[friely]

This morning I tweeted on twitter to @virginmedia how bad the service was so almost 20,000 followers of them would see!. I was asked to email them my account details.

I did a connect to virginmedia at 4pm and by 5pm all the apps appeared and on demand was working

Lets hope your box and everyone else's start working soon

[weemac]

Originally Posted by weemac

Hi Kath

I've had mine installed for 12 days and its only now that I am getting little niggles

Thats it working again

[KathG]

Originally Posted by friely

This morning I tweeted on twitter to @virginmedia how bad the service was so almost 20,000 followers of them would see!. I was asked to email them my account details.

I did a connect to virginmedia at 4pm and by 5pm all the apps appeared and on demand was working

Lets hope your box and everyone else's start working soon

Oh My, I have just checked first time since lunch time and Its working,
even BBC i player. I think your tweet must have worked thanks I think thats enough dont want to jinx it.

Regards
Kath

[foddy]

I'm getting this 6187 error now (in AL1). Did anyone ever get to the bottom of it?

[sminkypinky]

Originally Posted by foddy

I'm getting this 6187 error now (in AL1). Did anyone ever get to the bottom of it?

I had this error code two weeks ago. I left it for a few days to see if it would resolve itself. When it didn't I called CS and the chap I spoke to asked me to reset the box, which I had done before but did again anyway. He then sent some messages to the box which he said that replies he received showed that all should be ok. As it still wasn't he passed it on to another team saying that it should hopefully be resolved in 48 hours. And it was. Best thing to do is call them.