19-12-2010, 10:54
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#16
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Guest
Services: XL tv/L internet, Tivo(1Tb.), SA V+.
Posts: n/a
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Re: R.I.P my SA V+
Quote:
Originally Posted by mersey70
Maybe they have been sent for elocution lessons!
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Possibly. 
It could be of course that I have got through to Liverpool and it is a Scottish or Welsh person speaking. How would I know?
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19-12-2010, 11:00
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#17
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Inactive
Join Date: Dec 2009
Location: Wirral
Services: TV M, L BB, Sky+ HD
Posts: 1,485
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Re: R.I.P my SA V+
Quote:
Originally Posted by ahardie
Possibly.
It could be of course that I have got through to Liverpool and it is a Scottish or Welsh person speaking. How would I know? |
Quite right that's why I generally say 'I assume' when referring to a particular accent as they could be anywhere.
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19-12-2010, 11:00
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#18
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: R.I.P my SA V+
Quote:
Originally Posted by ahardie
I honestly don't think I have heard a cs agent with a Liverpool accent. So no disrespect meant. Is their team as large as the others?
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Liverpool (Albert Dock) is the original ex-Telewest (award winning I might add  ) faults centre. It operates a FMC (TV & Telco faults) and TSC (Broadband faults) quick-start team. Out of hours 999 Support.
It's also Virgin Media UK base for 2nd line Support (FMS) for Telephone (some DTV) , 2nd line Broadband and it also has the Outage Surveillance Team, who deal with outages on the network/platforms and also manage messaging systems and announcement for customers.
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19-12-2010, 11:03
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#19
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Inactive
Join Date: Dec 2009
Location: Wirral
Services: TV M, L BB, Sky+ HD
Posts: 1,485
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Re: R.I.P my SA V+
Quote:
Originally Posted by Digital Fanatic
Liverpool (Albert Dock) is the original ex-Telewest (award winning I might add ) faults centre. It operates a FMC (TV & Telco faults) and TSC (Broadband faults) quick-start team. Out of hours 999 Support.
It's also Virgin Media UK base for 2nd line Support (FMS) for Telephone (some DTV) and it also has the Outage Surveillance Team, who deal with outages on the network/platforms and also manage messaging systems and announcement for customers. |
Is it still award winning now it is Virgin Media? I know a lot of people in Liverpool seemed to have a good opinion of Telewest in the past, sadly not so much these days.
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19-12-2010, 11:07
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#20
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: R.I.P my SA V+
Quote:
Originally Posted by mersey70
Is it still award winning now it is Virgin Media? I know a lot of people in Liverpool seemed to have a good opinion of Telewest in the past, sadly not so much these days.
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It's the top performer out of all the fault contact centres. It still does well.
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19-12-2010, 11:07
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#21
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Inactive
Join Date: Dec 2009
Location: Wirral
Services: TV M, L BB, Sky+ HD
Posts: 1,485
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Re: R.I.P my SA V+
Quote:
Originally Posted by Digital Fanatic
It's the top performer out of all the fault contact centres. It still does well. |
Do you mean out of all Virgin Media's fault contact centres?
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19-12-2010, 11:08
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#22
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: R.I.P my SA V+
Quote:
Originally Posted by mersey70
Do you mean out of all Virgin Media's fault contact centres?
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Yes
There is still a good amount of experienced ex-Telewest staff at that site too.
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19-12-2010, 11:13
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#23
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Inactive
Join Date: Dec 2009
Location: Wirral
Services: TV M, L BB, Sky+ HD
Posts: 1,485
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Re: R.I.P my SA V+
Quote:
Originally Posted by Digital Fanatic
Yes
There is still a good amount of experienced ex-Telewest staff at that site too. |
I have never noticed a Virgin Media office in Albert Dock, do they deal mainly with ex-Telewest customers?
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19-12-2010, 11:13
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#24
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: R.I.P my SA V+
lot of people get the scouse accent mixed up with welsh! The scouse accent is a mixture of welsh/Irish and Lancashire.. a real melting pot!
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19-12-2010, 11:15
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#25
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Inactive
Join Date: Dec 2009
Location: Wirral
Services: TV M, L BB, Sky+ HD
Posts: 1,485
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Re: R.I.P my SA V+
Quote:
Originally Posted by Digital Fanatic
lot of people get the scouse accent mixed up with welsh! The scouse accent is a mixture of welsh/Irish and Lancashire.. a real melting pot!
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Trust me I wouldnt! I just don't recall ever speaking to anyone at VM with even a twinge of a Merseyside accent
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19-12-2010, 11:15
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#26
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: R.I.P my SA V+
Quote:
Originally Posted by mersey70
I have never noticed a Virgin Media office in Albert Dock, do they deal mainly with ex-Telewest customers?
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They used to, but now all calls are shared out between the contact centres.
There was a huge Virgin Media sign on the building, but renovations are going on a the moment, so there is no signage at present. It's worth noting that the offices are private and not for customers/general public to turn up.
Quote:
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The Albert Dock contains over 25 shops, more than 12 restaurant and café outlets and over 30 offices, including the regional presence of the likes of Virgin Media and the Pearl Group,which brings the combined employment at the dock to over 2,000 people
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http://www.albertdock.com/pages/index.php?page_id=1257
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19-12-2010, 20:26
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#27
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
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Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: R.I.P my SA V+
Quote:
Originally Posted by mersey70
I didn't know there was a Liverpool team. I always seem to speak to Welsh, Scottish or possibly Mancunian/Yorks staff if it is a UK based call centre that answers, what do they do in Liverpool?
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We support Broadband, Digital television and Telephony on the Cable side of the business.
The Main 2nd Line Support team for the above services are also based here plus the Outage Support team as well which means all the other call centres have to call into here.
---------- Post added at 21:26 ---------- Previous post was at 21:23 ----------
Quote:
Originally Posted by mersey70
I have never noticed a Virgin Media office in Albert Dock, do they deal mainly with ex-Telewest customers?
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We are directly opposite the Police Headquarters across the Salthouse Dock with the 3 Red Funnels outside above the Spice Lounge and The Revolution.
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20-12-2010, 13:04
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#28
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Inactive
Join Date: Feb 2007
Location: Middlesbrough
Services: Vip 50 with Tivo
Posts: 382
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Re: R.I.P my SA V+
coming back to the the hard disc, is there any way to disable it remotely? its constantly grinding/banging/clunking and is very loud, tech not due until wednesday.
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20-12-2010, 14:49
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#29
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cf.mega poster
Join Date: Jun 2003
Posts: 9,037
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Re: R.I.P my SA V+
Quote:
Originally Posted by fatassmichael
coming back to the the hard disc, is there any way to disable it remotely? its constantly grinding/banging/clunking and is very loud, tech not due until wednesday.
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No there's isn't, sorry.
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20-12-2010, 14:51
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#30
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Inactive
Join Date: Feb 2007
Location: Middlesbrough
Services: Vip 50 with Tivo
Posts: 382
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Re: R.I.P my SA V+
ahhh well, thanks for replying SP :o)
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