V+ Query

[Peter_]

Originally Posted by basil00

ahh sorry .....

.. they kindly offered to re-jig my original V+ offer (2yrs ago) so that I will now pay a £75 install fee - even though the engineer will have next to nothing to do except drink tea and biscuits - and my monthly bill will actually come down £10pcm

I'm in clover......

Are you getting a second V+ or just paying £75 for your already working V+ box for some reason as you say no installation, does not make sense.

[basil00]

right I see the confusion...

It would appear that when I had moved to the VIP package (circa 2yrs ago) I had my V+ installed and standard box moved without paying any installation costs, however they put £10 on my monthly bills for the pleasure.

So when I requested a V+ box (ie a 2nd V+) to replace my standard they wanted an install charge of £50 AND an extra £10 per month....it was this I wasn't happy with.

So, after speaking with retentions, they looked at my history to understand what had occurred etc..... thus being able to charge a reduced retrospective install fee of £75 which enabled them to whipe out not only the additional monthly cost of £10 but also the £10 additional following my initial install...

I hope your able to follow this, 'cos i think I'm struggling myself now....

[Peter_]

Originally Posted by basil00

right I see the confusion...

It would appear that when I had moved to the VIP package (circa 2yrs ago) I had my V+ installed and standard box moved without paying any installation costs, however they put £10 on my monthly bills for the pleasure.

So when I requested a V+ box (ie a 2nd V+) to replace my standard they wanted an install charge of £50 AND an extra £10 per month....it was this I wasn't happy with.

So, after speaking with retentions, they looked at my history to understand what had occurred etc..... thus being able to charge a reduced retrospective install fee of £75 which enabled them to whipe out not only the additional monthly cost of £10 but also the £10 additional following my initial install...

I hope your able to follow this, 'cos i think I'm struggling myself now....

Oh absolutely clear as a bell

[paul nolan]

The early adopters were extremely screwed on the V+ Subscription.

Fair enough we agreed to pat the extra tenner a month for extra functionality, but the only way to not pay 10 pound a month forever is to pay a £75 "installation" fee.

I couldn't afford that £75 in one go, so I had no choice but to pay the £10 until the end of eternity.

Luckily one day phoning to change my package cost down to nearer a "new customer" rate, one of the customer service reps offered to remove the charge for me.

IMO those who have now paid nearly £300 in V+ rental, should now get those charges removed for fairness sake.

[RobboEdin]

This is not an early adopter issue but VIP charging which is different. When you come off VIP because you want to reduce your charges, you have to pay the V+ conversion fee to have the V+ £10 monthly charge removed.

This has all be discussed ad nauseam before.