Just ordered V+HD box....

[BenMcr]

Originally Posted by Rockabilly Spike

it just seems very excessive for something you're only renting from them.
if it was an extra charge per month, £5, 10 i could understand.

Virgin used to charge less for install and more per month for the V+ but what happens in two/five years time when you are still paying the extra cost? you could end up paying £60/£120 a year for it over and above the additional outlet rental

Yes the current install cost is higher but its cheaper in the long term

if they can offer one box at £49, why not 2?

Just because they do offer it at £49 doesn't mean they can afford to do so. Virgin probably take a big hit on the cost of the box to attract people to the service. It doesn't make business sense to repeat that for the same customer

[bensden]

Originally Posted by dav

£49 for me, no £5/month, no quibbling, no arguments.

I ordered V+ last week, had it installed this week,Very good service, Got a brand new Samsung & I'm very impressed with it, a good deal for £49.

[dav]

Originally Posted by bensden

I ordered V+ last week, had it installed this week,Very good service, Got a brand new Samsung & I'm very impressed with it, a good deal for £49.

That's a quick turnaround. My install is still over a month away and I placed the order at the start of september

[Graham M]

Maybe give em a ring and see if they've got any better slots?

[dav]

I'd thought of that but, here's the thing...if I wait longer, knowing this is a very popular offer, I can play the percentages game and hope that most of the SA boxes are used up and more Sammy boxes become available, increasing my chances of getting a Sammy box.

Wishful thinking, I know, but if I call to get a cancellation for next week and the bloke turns up with a SA, I'll have months of 'what if' questions to contend with. If I keep my original date and he turns up with a SA box, then so be it. The only control I have in this over VM is when they do the install. Might as well play as canny as possible, eh?

BTW, I know I'm just kidding myself and it's still in the lap of the gods.

[cityserf]

Had my 2nd V+ box installed today. The engineer was bringing a SA box in to the house but the missus made him go back to the van and get a Samsung one (I'm at work). Very lucky as we got the last one!

Eventually I got the 2nd V+ box at a price of £49. The sales team were adamant they wanted to charge me £150 as I already had a V+ so I said don't bother, I'll do it myself online as it was being advertised as £99 to existing customers. I put the order through online, got confirmation, but then when I called a few days later to check the installation date there had been a problem and there was no record of my online order (even though I had got confirmation it was being processed?!).

Anyway, the girl I spoke to said she'd honour the £99 charge as that was what was advertised on the self-care part of the website even though she shouldn't - but then she couldn't put the order through so had to refer it to her IT support. Called next day to see if it had been processed and spoke to a fella from Mumbai that said no, but he would do it for £75! Was a bit dubious so called again the next day and spoke to the v helpful UK Customer Services and the chap I spoke to said he do it for £49 as I've been mucked around so much - result!

Pre-installation paperwork I got last week looked a bit confusing. I can see I've got the box for £49 but also seem to have benefiitted from a price cut on the TV XL part of my package. I already have a £20 loyalty discount but it looks like I'm also going to be paying about £10 less for the TV XL bit from now on too! Although I'll believe it when I see the bill.

So, looking forward to playing with the new Sammy V+ box tonight and comparing it to the SA one I've had for the last 18 months or so in the other room. I had about a 6 week wait for the installation btw.

Also, come to think of it one of my work colleagues has just had a similar problem trying to order Virgin services (TV, BB, Phone bundle) online as a new customer. He also had written confirmation everything was being processed but when he called this week to check everything was in order - he was told there was no record of his online order! Cue an hour long phone call with Mumbai to go through the whole process again. So, I'd avoid using the self-care online site to add/amend services atm as it looks very unreliable. Stick to the UK Customer Services I reckon!

[bensden]

Originally Posted by dav

That's a quick turnaround. My install is still over a month away and I placed the order at the start of september

Perhaps I just got lucky, never asked for a quick install or a Samsung. It may vary on where you are in the country. I'm in Kent maybe they are not so busy down here.