Slow Speeds in SA1 area of Swansea - Page 2

Russ · 02-03-2009, 17:00

Quote:

Originally Posted by Welshchris

Virgin Claim there are NO! problems

Quote:

Originally Posted by me, earlier

I'm sure there's a recorded message on the tech support number about problems in SA1

Ignitionnet · 02-03-2009, 17:02

Virgin Media support told you that they are randomly rebooting and throttling modems in Swansea?

You'll forgive me if I struggle with that statement. I didn't say that they were blameless, I said that they are not intentionally rebooting or throttling.

Could you please supply your new modem stats though, upstream channel changes do not reboot modems so if your modem is rebooting due to them there are issues with your modem.

Balancing between dual docsis downstreams will cause non-DOCSIS 1.1 running and higher modems to lose connection though, will be easy enough to tell if you've been shifted though.

Am interested in Downstream and Upstream Frequency.

Welshchris · 02-03-2009, 17:11

I think u need to read what i have put.... On the newsgroups Virgin Media stated the reason my modem was rebooting is that Automatic UBR balencing was taking place and it was switching channel and i said it was a load of nonsence and this is part of the same problems i get slow speeds. So on one hand they admit they know the modem is rebooting as they can see in their logs yet they say theres no problems where there must be!.

Im just telling u what i was fobbed off with by Virgin Media.

---------- Post added at 17:11 ---------- Previous post was at 17:05 ----------

http://www.cableforum.co.uk/board/12...ems-again.html

There is my original post and what the tech said on the newsgroups

Ignitionnet · 02-03-2009, 17:14

Understood, oddly I can't see any response from them to you in the newsgroups. I would still be interested in those modem stats, easy way to see if you've moved downstreams.

Think a lot of this confusion is from you saying about modem rebooting, rather than just losing sync.

---------- Post added at 17:14 ---------- Previous post was at 17:11 ----------

I've read that post and that only happens middle of the night, not during the day and shouldn't be rebooting modems, dynamic upstream channel changing without kicking modems offline has been around a while, unless Cisco or Ambit have software issues forcing something a bit harder core to be used when moving modems across.

Welshchris · 02-03-2009, 17:19

well something is wrong and they had better fix it fast or a major complaint is being filed. It happens almost every weekend and now and then during the week. Yesterday my connection was all over the place, first between 4 - 7mb, then when i went to bed last night it was at 18.9mb, when i got up was at 9.7mb, 2hrs later after making the complaint its back to 19.2mb as usual.

Thats no spike, thats a major problem on the network that they r not admitting to.

Ignitionnet · 02-03-2009, 17:31

You can disprove the balancing thing easily enough, just note down the downstream and upstream frequency from time to time.

die5el · 02-03-2009, 17:48

Im Also getting the same issues since friday having an engineer out tomorrow cant even play an online game on the ps3 if this problem persists it will be bye virginmedia

Welshchris · 02-03-2009, 17:59

when i was living at my old flat, i had 3 engineers out in a month and he couldnt find a problem, they then admitted it was a UBR problem and took 6 months to fix it.

Peter_ · 02-03-2009, 18:24

Quote:

Originally Posted by Welshchris

well something is wrong and they had better fix it fast or a major complaint is being filed. It happens almost every weekend and now and then during the week. Yesterday my connection was all over the place, first between 4 - 7mb, then when i went to bed last night it was at 18.9mb, when i got up was at 9.7mb, 2hrs later after making the complaint its back to 19.2mb as usual.

Thats no spike, thats a major problem on the network that they r not admitting to.

I do know if you spoke to me and I saw a fault on your connection that I would tell you and also either give you a estimated resolution time or do my best to find it out for you while you were still on the phone, and that goes for my colleagues as well, it is our job to do this as it is part of the service you pay for, the is no Virgin plan not to tell customers about faults if the is then they have forgotten to tell me.

02-03-2009, 19:29

Welshchris · 02-03-2009, 21:01

Quote:

Originally Posted by Moldova

I do know if you spoke to me and I saw a fault on your connection that I would tell you and also either give you a estimated resolution time or do my best to find it out for you while you were still on the phone, and that goes for my colleagues as well, it is our job to do this as it is part of the service you pay for, the is no Virgin plan not to tell customers about faults if the is then they have forgotten to tell me.

all i have said is quite visable for all to see on the Virgin Newsgroups, i have nothing at all to hide.

Im only telling u what support have told me.

---------- Post added at 21:00 ---------- Previous post was at 20:58 ----------

Here we are again, speed is down to less than 10mb

http://www.speedtest.net/result/421603952.png

---------- Post added at 21:01 ---------- Previous post was at 21:00 ----------

if i run a speed test on Speedtest io i know it will be the same, and my downloads on game files between 4 files are 691kb/s

BarFly · 02-03-2009, 21:21

Im off the Sketty UBR, 2 i think, been a while since i last needed to check.

No problems what so ever....

Peter_ · 02-03-2009, 22:04

Quote:

Originally Posted by Welshchris

all i have said is quite visable for all to see on the Virgin Newsgroups, i have nothing at all to hide.

Im only telling u what support have told me.

---------- Post added at 21:00 ---------- Previous post was at 20:58 ----------

Here we are again, speed is down to less than 10mb

http://www.speedtest.net/result/421603952.png

---------- Post added at 21:01 ---------- Previous post was at 21:00 ----------

if i run a speed test on Speedtest io i know it will be the same, and my downloads on game files between 4 files are 691kb/s

I believe you mate and I am sorry that you are having issues with your connection.

Welshchris · 02-03-2009, 22:44

i just wish Virgin would admit to it and just sort it instead of trying to always fob off the problem onto the user.

Ignitionnet · 02-03-2009, 22:49

Quote:

Originally Posted by Welshchris

i just wish Virgin would admit to it and just sort it instead of trying to always fob off the problem onto the user.

T2 tech support on the newsgroups don't do fobbing off. If the guy says he can't see capacity issues he can't. He might be mistaken but he won't be fobbing you off.

Ask them about it tomorrow morning and see if the retrospective stats have more information, though going in guns blazing threatening them with ISPA and CISAS probably won't make them bust a gut for you dude.

Check out the stuff I asked them about a bit further up, if they see an issue and can help they will.