Most irritating replies from Technican Services - Page 2

Nedkelly · 18-09-2008, 20:47

There is alot of this going on and these faults are being sent out into the field when they could be fixed over the phone

Ignitionnet · 18-09-2008, 20:53

Quote:

Originally Posted by Nedkelly

There is alot of this going on and these faults are being sent out into the field when they could be fixed over the phone

What is area reference 20 Ned? I presume that to be a franchise code?

Nedkelly · 18-09-2008, 20:57

It could be i know this area is machine / area 30 which is what we say to despatch when calling in ? Thats all i can think of

looper35uk · 18-09-2008, 20:57

Quote:

Originally Posted by whydoIneedatech

This is an NTL side problem and can usually be sorted with a phonecall.

---------- Post added at 20:05 ---------- Previous post was at 20:04 ----------

You are just as likely to get Liverpool who also know what they are doing.

Totally agree with you about Liverpool, I find them to be extremely helpful and friendly.

techyguy4 · 18-09-2008, 21:00

Check your bill and you will find area reference. And I do not know the location of OP but most of these issues are from this area 20 so it was just a guess.

Ignitionnet · 18-09-2008, 21:01

Quote:

Originally Posted by techyguy4

Check your bill and you will find area reference. And I do not know the location of OP but most of these issues are from this area 20 so it was just a guess.

Might be better to check than just say that it's an area fault that will be fixed by 7:30pm tomorrow. The guys who would resolve the provisioning server issues don't work out of hours and it should be sorted a bit earlier than that as there'd be no modem registration possible in all the areas covered by those DHCP servers which would be an MSO on a 4 hour timescale.

OP is in Manchester, M41.

joglynne · 18-09-2008, 21:15

If it so of any help I'm in M41 and can confirm it's area 20.

LondonRoad · 19-09-2008, 09:37

Quote:

Originally Posted by whydoIneedatech

If you are in the walled garden and the activation process fails then you need to call Tech Support so they can try and remove you from it, otherwise you will continue to to go round in circles.

What is a walled garden?

Ignitionnet · 19-09-2008, 10:11

Quote:

Originally Posted by joglynne

If it so of any help I'm in M41 and can confirm it's area 20.

Cool, fingers crossed it's all sorted.

19-09-2008, 11:09

Quote:

Originally Posted by harmitage

What is a walled garden?

All NTL customers are kept in a walled garden until they go through activation, in theory that is, some existing customers are going into it by accident.

LondonRoad · 19-09-2008, 11:13

Quote:

Originally Posted by whydoIneedatech

All NTL customers are kept in a walled garden until they go through activation, in theory that is, some existing customers are going into it by accident.

Thanks for that. It's quite a pleasant phrase compared to some of the things it called.