Ntl Phone System

[Strzelecki]

Originally Posted by 9083

its all part of NTL's new customer charter called the BIG 5.

it is supposed to rewduce churn and efficency

Is that true?
Most companies would try to reduce churn and increase efficiency!

[handyman]

Originally Posted by wsf86

You missed my point completely.

Ntl say they will call you back and they don't, so they are not 'keeping their promises' as they like to promote. The issue of whether they should offer a 24/7 service is another matter completely (but by the way in this day and age I think it would be a good idea).

When I worked for them the ansa phone messages where checked every morning by one of the team leaders and called back after 9am. They where called back several times and if people had left their mobile number then they called that. However many people would cal up and leave a full message and neglect to leave a contact number making it impossible to call them back.

I think you'll find that 99.99% of people will get a call back.

[wsf86]

Originally Posted by handyman

When I worked for them the ansa phone messages where checked every morning by one of the team leaders and called back after 9am. They where called back several times and if people had left their mobile number then they called that. However many people would cal up and leave a full message and neglect to leave a contact number making it impossible to call them back.

I think you'll find that 99.99% of people will get a call back.

I don't know when you worked for ntl but I can promise you this does not happen. The voicemail message's are, and have been for some years, picked up during the night and not in the morning as you state. However I do believe some area's are still answered live by a central deprtament.

What I would agree with is that some people leave the most bizarre messages!!

[handyman]

I left the faults dept at Teesside in sept 2003. I this was what we did with the calls then. this may have changed.