Troubleshooting - Page 2

MetaWraith · 18-04-2005, 16:17

Quote:

Originally Posted by TelewestEmployee

This service is here to control quality we understand people are finding it difficult to use. So between calls i have been designated to answer as many as possibles
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cable forum is known to all service providers, i'm not aware if they respond to notes placed on but all are read by each company

Either way, I think it's fantastic you're officially sanctioned. WTG Telewest.

ian@huth · 18-04-2005, 16:21

Quote:

Originally Posted by TelewestEmployee

This service is here to control quality we understand people are finding it difficult to use. So between calls i have been designated to answer as many as possibles
__________________

cable forum is known to all service providers, i'm not aware if they respond to notes placed on but all are read by each company

NTL certainly know about Cableforum and its predecessors but have failed up to now to take advantage of the opportunities and feedback provided. I have suggested a similar system to Simon Duffy in the past and he told me he would consider it but nothing doing yet other than the meeting with Mick and Simon which could eventually lead to something similar.

scrotnig · 18-04-2005, 16:25

What a refreshing scenario.

I used to offer plenty of help but got clamped somewhat by my employers.

afi786 · 26-05-2005, 23:16

Quote:

Originally Posted by TelewestEmployee

Hi guys i'm a telewest Customer Care advisor if you have any problems regarding your services or need troubleshooting add a note and i will respond as soon as i recieve

regards

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hi i have a analogue box it seems to have stuck ot self on one channel the trouble channel the picture is waivy but the sound is clear i have tried to change channel from box and remote but it wont do anything it stays locked on this channel please help

**Paul** · 27-05-2005, 20:05

Quote:

Originally Posted by afi786

hi i have a analogue box it seems to have stuck ot self on one channel the trouble channel the picture is waivy but the sound is clear i have tried to change channel from box and remote but it wont do anything it stays locked on this channel please help

Would this be the box you say (in your other post) that you "bought from ebay" ? Such a box is unlikely to have been legally sold, and as such you are not likely to get any help from a TW employee.
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FYI: TelewestEmployee has not logged in since mid April anyway.