Help with NTL Freedom Slow Downloads

[gregt]

ok laptop tonight it is. i will let u know from home how it goes. hopefully it will show a problem or not as the case may be

[gregt]

just a thought how do i connect router to the phone socket? i only ever used cable with routers u see :o

[ian@huth]

Originally Posted by gregt

just a thought how do i connect router to the phone socket? i only ever used cable with routers u see :o

You connect the router to the modem, not the phone socket.

[gregt]

oic right ok

heres tracert and ping to google any other destinations i should do it to?

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
ping google.com
Pinging google.com [216.239.57.99] with 32 bytes of data:
Reply from 216.239.57.99: bytes=32 time=267ms TTL=242
Reply from 216.239.57.99: bytes=32 time=281ms TTL=242
Reply from 216.239.57.99: bytes=32 time=234ms TTL=242
Reply from 216.239.57.99: bytes=32 time=328ms TTL=242
Ping statistics for 216.239.57.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 234ms, Maximum = 328ms, Average = 277ms
tracert google.com
Tracing route to google.com [216.239.39.99]
over a maximum of 30 hops:
1 * 124 ms 77 ms brhm-bam-1.inet.ntl.com [194.145.148.5]
2 93 ms * * brhm-t2core-a-ge-wan71.inet.ntl.com [213.106.231
.57]
3 61 ms 46 ms 31 ms bir-bb-a-so-200-0.inet.ntl.com [62.253.185.145]
4 108 ms 62 ms 77 ms man-bb-b-so-700-0.inet.ntl.com [62.253.185.134]
5 46 ms 30 ms 30 ms p6-0.mctbb1.manchester.opentransit.net [193.251.
250.105]
6 31 ms 30 ms 46 ms p10-0.brsbb1.bristol.opentransit.net [193.251.24
2.133]
7 46 ms 62 ms 62 ms so5-0-0.loncr1.london.opentransit.net [193.251.2
43.242]
8 * 206 ms 339 ms p3-0.nykcr3.new-york.opentransit.net [193.251.24
3.21]
9 218 ms 124 ms 109 ms p7-0.nykbb3.new-york.opentransit.net [193.251.24
1.242]
10 124 ms 140 ms 124 ms google-eu-customers-3.gw.opentransit.net [193.25
1.250.22]
11 139 ms 146 ms 174 ms 64.233.175.106
12 181 ms 122 ms 126 ms 216.239.46.137
13 * 140 ms 171 ms 64.233.174.126
14 187 ms 202 ms 187 ms 216.239.47.70
15 124 ms 124 ms 124 ms 216.239.47.50
16 137 ms 124 ms 187 ms 216.239.39.99
Trace complete.
__________________

oh i did that because of the browsing problems i'm not sure how to find out how to ping the games i'm playing..
__________________

p.s just found out the ip and did tracert

World of Warcraft

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\...>tracert 12.129.133.92
Tracing route to 12.129.133.92 over a maximum of 30 hops
1 45 ms 46 ms 46 ms brhm-bam-1.inet.ntl.com [194.145.148.5]
2 31 ms 30 ms 30 ms brhm-t2core-a-ge-wan72.inet.ntl.com [213.106.231
.69]
3 46 ms 62 ms 31 ms bir-bb-a-so-200-0.inet.ntl.com [62.253.185.145]
4 31 ms 31 ms 109 ms man-bb-b-so-700-0.inet.ntl.com [62.253.185.134]
5 46 ms 31 ms 31 ms p6-0.mctbb1.manchester.opentransit.net [193.251.
250.105]
6 46 ms 46 ms 62 ms p10-0.brsbb1.bristol.opentransit.net [193.251.24
2.133]
7 77 ms 93 ms 93 ms so5-0-0.loncr1.london.opentransit.net [193.251.2
43.242]
8 140 ms 140 ms 140 ms p3-0.nykcr3.new-york.opentransit.net [193.251.24
3.21]
9 187 ms 202 ms 202 ms ft-gw.n54ny.ip.att.net [192.205.32.137]
10 202 ms 187 ms 202 ms 12.123.3.106
11 gar1-p341.nwrnj.ip.att.net [12.123.0.37] reports: Destination host unreach
able.
Trace complete.

[gregt]

just a update i tried both pc and laptop into mains socket with same effect tried to download smart ftp from download.com (laptop just failed misrebly and pc started fastish (25kb/sec) and dropped to 4.

so any other ideas guys?
__________________

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

ping google.com

Pinging google.com [216.239.39.99] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 216.239.39.99:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),



it started to go slow lost connection to game and then it went very slow browsing had to reconnect. What on earth could be causing this?
__________________

and now, after reconnect loading fast high demanding pages easy...however download is still very slow

[gregt]

I also took some images of my con last night

[img]Download Failed (1)[/img]

as you can see lots of errors when connected for longer this just keeps on going

[img]Download Failed (1)[/img]
[img]Download Failed (1)[/img]
[img]Download Failed (1)[/img]

is this right ? should they be showing as isdn devices...and 64k line ?

[gregt]

just been on to ntl

basically gave me these instructions..

run sumthing called netsh dump in run ? dunno what that is..

use a manual connection..

and if that doesn't work get a new modem from ntl...

brilliant advice

[ian@huth]

It looks like there is something wrong with your setup or modem but I am no expert on ADSL. I have used ADSL but never looked at setting a system up to run on it. You could try uninstalling all the NTL software and USB drivers and then reinstalling them making sure that the USB modem is not connected until the install asks for it to be connected.

Alternatively you could run netsh as suggested by NTL. Netsh is the network shell and if you enter the following into the run section of the start menu it will create a text file of your network settings.

netsh -c interface dump > networksetting.txt

Phone NTL back and go over the problem with them again giving them the details from that textfile and telling them about the ISDN references you have shown in the screenshots you posted.

Hopefully one of our experienced ADSL users will be along shortly and more than likely sort you out quite quickly.

On the extension cable subject, the maximum cable length according to the ADSL specification is 30 metres so if you are within that with good quality cable and joints then that shouldn't be a problem.

[gregt]

its only about 10m so it should be fine..oh i forgot to mention apparantly having isdn there is normal although i'm still not quite sure...(another quote from ntl)

[carlingman]

Originally Posted by gregt

I also took some images of my con last night



as you can see lots of errors when connected for longer this just keeps on going





is this right ? should they be showing as isdn devices...and 64k line ?

Hi gregt,

With regards to the screen shots you have posted I can offer a little bit of advice here.

I myself am on a Pipex ADSL connection and your screen shots pretty much mirror my set up details in reference to ISDN etc so no worries there.

The obvious difference I have noticed is with your first general screen shot where it shows your connection time as 1hour 36mins with 780 errors

In comparison to what I am looking at now of a connection time of 6hours 21mins with 5 errors.

Not too sure what is causing the errors but guessing something is obviously a miss.

[gregt]

bit of a update if anybody is still looking at this...

was on phone to ntl last night with a good bloke rather than one of the **** ones and hes basically determined i am getting massive packet loss, not quite sure where reckons something is interfering with the line because i spent the entire time with the modem plugged right into the phone socket via filter so can't be cable.

anyway there ya go ntl arn't all crap

[BlueDude]

I have the 512 (now upgraded to 768) service myself. My service runs through the NTL set top box which acts as the modem. From there I have an ethernet cable running approx 10m to my US Robotics router, then an ethernet cable from there to my pc. I certainly don't have any of the problems you are experiencing, and get dowload speeds around the 90kb/s mark!!

Do you have some kind of firewall on your pc that may be causing problems?
What speed is your NIC card set to?

Just a couple more things to check as you definately have a problem that is almost certain to be with your set up.

[gregt]

no bluedude i purposefully used a laptop with hardly anything installed pinging google.com gave back awful results, no firewall on it as i was asked to uninstall it.

i'm not sure what you mean by the second question about NIC..

also i'm pretty sure its something to do with the phone line coming into my house as thats where the initial problem of me not being able to connect lay...

[BlueDude]

The NIC is your Network Interface Card, it's where the ethernet cable plugs into your pc/laptop.

To check the speed, go to your network connections and right click on the Freedon Broadband icon and select Properties. Then click on the Configure button, and then on the Advanced tab across the top. You should see a list on the left of the window, in this list should be something like Link Speed & Duplex. Click on this and on the right should show a value. Try setting this to Auto if it's not already. If it's already on Auto, try setting it to 100Mbps/Full Duplex.

Let me know how you get on.

[ian@huth]

Bluedude, to cableforum.

Gregt is using the NTL Freedom service which is an ADSL service provided via his BT telephone line and using a USB only ADSL modem.