i have been with ntl for - Page 2

Chase · 15-02-2005, 10:42

I've been with NTL for 2 and a half years, and had to ring them twice. First time to add Prem Plus for a quid - got through and sorted within 2 or 3 mins, and a second time when the bloke fitting our driveway cut through the cable. Got through pretty much straight away, engineer came out and had me back on line asap by patching into next doors unused box.

Having said that, by hearing these stories, I really don't want to have to ring them to deal with a big problem.

Racingdick · 15-02-2005, 18:14

Apparently their is a month's backlog in the dept that deals with disconnections. i wrote 20th Jan to cancel on the 20th Feb, rang CS today, my account is still active and prob will be till mid March till its disconnected...

mosaddique · 15-02-2005, 20:39

I have been with NTL since September 2001.
My experience with NTL is similar to most posters.

Their technology is very good and works well. However, the problems occur when you either develop a fault (I have had a few) or they mess with your billing (I have had a few of these as well). Then it is like trying to move a mountain.

They were originally very poor at communicating changes to your account. One time they suddenly started charging me more and claimed that I had been notified which was not true. I should know as I am very particular about my accounts and correspondence. An indication of this is I have the original flyer which was put through our letter box when they first cabled up our area all those years back and were touting for custom. Also it was dial up then not broadband.

One time I got so angry that I requested the person on the helpline who was being rude to disconnect me and be done with it and he did!!! I did not think he had the power to act that way.

I have often been on the brink of leaving and going ADSL due to their poor support, but have been held back from doing so because I believe their technology (cable) is better than ADSL.

Finally as a 300K user I am not sure that I am looking forward to their more recent change. I will probably opt to stay on 300K with the 30 GB limit rather than the 1 MB with 3 GB limit which seems a bit mean but understandable. I would have preferred 600K with a higher cap.