Hi Mark,
best wishes to you in your new position.You have always been around helping people and it's a good decision on your part to stay.The part you will play makes a lot of sense. You only have to look through the postings on the site to see that someone is badly needed in that role. I wonder how many customers have been lost due to mistakes at that point.Either as new customers or people moving.
All Good Wishes for the Future, George.