New to NTL

[Stuart]

Originally Posted by Russ D

Yes, if by 'better' you mean 'higher'........

You cynic..

[iadom]

Originally Posted by slowcoach

Thanks iadom, although I have lived most of my life in Oldham I lived in Royton until I got married I still don't feel like I am an Oldhamer, would I really want to

Stricly speaking I am a "Masher" but did spend several years as a "Sevener" on Verney Rd.

[Pea-Pod]

Born and Bred in Oldham, starting at the Boundary Royal, when the Hospital used to be were that brand new spanking 6th form college is, nice to see another Oldhamer on the forum slowcoach.

[iadom]

Originally Posted by Pea-Pod

Born and Bred in Oldham, starting at the Boundary Royal, when the Hospital used to be were that brand new spanking 6th form college is, nice to see another Oldhamer on the forum slowcoach.

It was the Oldham Royal Infirmary ( not Boundary), the Oldham General Hospital, near Boundary Park, now called the Oldham Royal was originally a workhouse then became the main hospital for the area, a different building altogether.

[MadGamer]

Originally Posted by slowcoach

<Snip>

to Cable Forum Slowcoach. Well im amazed that NTL can get things sorted out quickly. Usually they cause people a lot of problems but i see you havent had any so far and hope that you never will.

[slowcoach]

Originally Posted by Wayne A

to Cable Forum Slowcoach. Well im amazed that NTL can get things sorted out quickly. Usually they cause people a lot of problems but i see you havent had any so far and hope that you never will.

Thank you Wayne,
Perhaps the leopard CAN change its spots We'll see....

So NTL is not as bad as some people would have us believe. My recent experiences with NTL including installation is the same no problem everything went well and still is.

[iadom]

Originally Posted by Wayne A

to Cable Forum Slowcoach. Well im amazed that NTL can get things sorted out quickly. Usually they cause people a lot of problems but i see you havent had any so far and hope that you never will.

Apart from a slight mix up on installation ( four years ago) and the e-mail problems last year, I have had no other problems. TV fine apart from occasional interactive problems that are being worked on, phones, never had a problem, BB minor proxy and e-mail niggles, phone support, excellent and always pleasant and well mannered staff in the Manchester area, also very good support from the people in Wales .

[MadGamer]

Looks like NTL are changing for the better? We'll have to wait and see.

[Stuart]

Originally Posted by Wayne A

Looks like NTL are changing for the better? We'll have to wait and see.

NTL is like any other large company. It's difficult to say whether it's good or bad as a whole, as different people have different experiences. It also seems that service varies between the different areas. This is the same with any large company that I have dealt with.

Admittedly, NTL have trouble with their image, and probably have the worst PR department possible. I will also say that people tend to (and I know I tend to do this) assume that the person they have just spoken to is an indication of how good or bad a company is. So, if people talk to Customer Services people who are bad, they will assume the whole company is terrible.

In my experience, after a rather dodgy start, and having had a few problems with Cable and Wireless before NTL took over, the service I have recieved from NTL has been good. I am a bit p'ed off that NTL don't yet offer Broadband 1Meg users the speed increase, and am also a bit p'ed off that the Set Top Boxes don't have a recording facilty (similar to Sky +), but no service is perfect.

[ntl customer]

Do ntl still use those poxy proxies?

[Stuart]

Probably. I wouldn't know. I specify that windows shouldn't use a proxy, so the only problem I am likely to get if from a misconfigured transparent cache.

[MadGamer]

Originally Posted by scastle

NTL is like any other large company. It's difficult to say whether it's good or bad as a whole, as different people have different experiences. It also seems that service varies between the different areas. This is the same with any large company that I have dealt with.

Admittedly, NTL have trouble with their image, and probably have the worst PR department possible. I will also say that people tend to (and I know I tend to do this) assume that the person they have just spoken to is an indication of how good or bad a company is. So, if people talk to Customer Services people who are bad, they will assume the whole company is terrible.

In my experience, after a rather dodgy start, and having had a few problems with Cable and Wireless before NTL took over, the service I have recieved from NTL has been good. I am a bit p'ed off that NTL don't yet offer Broadband 1Meg users the speed increase, and am also a bit p'ed off that the Set Top Boxes don't have a recording facilty (similar to Sky +), but no service is perfect.

I agree, when we trialed AOL, they charged my dad £15 when we were suppoed to be getting a months free trial, but hey i agree with you totally.