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Originally Posted by orangebird
Didn't you even ask if they were going to collect the equipment?
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Yes I did, as a matter of fact. I asked her if I should just keep it for collection by an NTL representative, which is admittedly a leading question, but one she could still have answered with a 'no sir, you have to post it back to us.' As the only official direction I have had from NTL is that the box should wait in my hall by the front door for someone to drop by and collect, that is exactly what I will be doing.
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We're supposed to PAY to give them their boxes back?! I can't believe that happens on a regular basis - for a start, when I cancelled all my services last month (cancellation effective from next week), I questioned the CSR very carefully about what further responsibilities I had. She said nothing about this. I will be leaving the boxes by my front door and they can come and get them if they want them. Posting an adequately-packaged STB and SACM back to NTL would cost a fortune!
