NTL New customer!!!

[scrotnig]

Originally Posted by angry@ntl-taff

hmm this post is offering up a load of other issues...
There internet is great but there Staff are sad.....in my opinion so far!!!

No we're not.

Someone's made a mistake in misquoting you a price, which is not acceptable, however, branding all ntl staff sad is not going to endear you to getting help from the presumably 'sad' ntl staff who post on this board......in their own time, I might add!

[SMHarman]

Originally Posted by almac

Are you having a laugh ? You expect ntl to come along and upgrade your perfectly fine modem for free because you beleive it will be better You have one that works fine so stop having a go at ntl for for taking the p out you when its obvious your doing the same to them expecting things for nothing.

Originally Posted by almac

By the way my cars 2 years old now should i contact seat and tell them they should upgrade it for free ?

But a bad analagy, unless your car is on a lease rental from SEAT they don't still own it, they are not responsible for it's maintainance or coming out and fixing it when it goes wrong.

Originally Posted by almac

What makes you so special compared to all the other ntl customers who some have even older working modems than you ?

Especially those on their own purchased modems who have just had the rental discount taken away, yet are still using the network on their modem!

[angry@ntl-taff]

right look..

my beef is going back last year as previously stated on a number of occasions in this post .

NTL deleted or passed on our account automatcally, which resulted in not having an account at all for our BB. After a lot of complaining to NTL and to OFCOM NTL agreed to put us back ON.

So the only way they could put us back on was as NEW CUSTOMERS.

I merely want wot all new customers get . Nothing else...(summit for nuttin)

my comment about NTL staff being sad was aimed at the CS staff not the tech support guys. I have had help off the tech guys b4 and they no there stuff. My wife even has a direct phone number of 1 of your Team Leaders. Please dont be upset by my anger and frustrations lol.

[scrotnig]

There are customer service staff and other non technical staff on here.

You are really NOT doing yourself any favours.

As I have said earlier, new customers do NOT necessarily get a brand new modem, if one is in situ it will be used if possible. You have no entitlement to a new modem without paying for it, and frankly if I'm honest your posts have just about done away with any last vestiges of hope on that one since we're clearly all too 'sad' to help.

I'd respectfully suggest you calm down a little and think about both what you are requesting and what you are saying. It may be unintentional but you're sending out a rather aggressive message.

[angry@ntl-taff]

OK look if i have upset anyone then i am sorry..

And yes my posts have been a tad aggressive sry for tht aswell.

I only wanted NTL to supply me with a more uptodate MODEM .

And as it turned out tht the 'modem is leased' by me i thought aswell as the fact tht they never supplied 1 to a 'new customer' would add a little weight to the ask.

I didnt expect to get into a big arguement about it TBH. And as far as the comment 'sad'' ntl staff' this was only directed to the person i spoke too at 15.10 today and the line manager she asked for advice. Which turned out to be the wrong advice.

As i have used this site previously to solve connection problems with great success i might add..i thought i would post the question.

As far as NTL were concerned when we were re-connected we never had a modem . I told them we did. Because i am uusually a nice guy and All i wanted was my internet back. (My hardware was left the same as it was the day it was disconnected from your end.) So all u had to do was flick a switch so to speak at your end and it was back up and running.

The modem didnt have to be new i merely asked for wot a NEW CUSTOMER would get..

[scrotnig]

Originally Posted by angry@ntl-taff

OK look if i have upset anyone then i am sorry..

And yes my posts have been a tad aggressive sry for tht aswell.

I only wanted NTL to supply me with a more uptodate MODEM .

And as it turned out tht the 'modem is leased' by me i thought aswell as the fact tht they never supplied 1 to a 'new customer' would add a little weight to the ask.

I didnt expect to get into a big arguement about it TBH. And as far as the comment 'sad'' ntl staff' this was only directed to the person i spoke too at 15.10 today and the line manager she asked for advice. Which turned out to be the wrong advice.

As i have used this site previously to solve connection problems with great success i might add..i thought i would post the question.

As far as NTL were concerned when we were re-connected we never had a modem . I told them we did. Because i am uusually a nice guy and All i wanted was my internet back. (My hardware was left the same as it was the day it was disconnected from your end.) So all u had to do was flick a switch so to speak at your end and it was back up and running.

The modem didnt have to be new i merely asked for wot a NEW CUSTOMER would get..

Apologies accepted and we'll lay that bit to rest I think.

As to the modem, the remote reconnection will have been done because that often suits the customer best. Getting someone online right there and then is great service, and it is done to provide a good customer experience...nothing else.

If that modem is providing you with a poor connection, then naturally change it free of charge, but otherwise they won't. Remember, what you're paying for is the connection, not the modem, and ntl will maintain, repair and if needs be replace that modem for the lifetime of the connection with no additional charges. What they won't do is swap a perfectly good modem for another one free of charge, it just isn't good business sense.

You have, in effect, got what a new customer would get...a decent broadband service that functions well and gives you the service you asked for. That's spot on in my book.

[angry@ntl-taff]

jeez tht was hard work lol...

tht was all i wanted a straight answer thx MARK.

If i want a better modem then i will have to put my hand me pocket then.. Looks like it was my fault for saying i already had 1 when they re-connected me shoulda just shut me gob hehe...

But it still dosn't mean tht CS were allowed to lie to me about costs. I dont have a set-top box and tht should have been on the screen in front of CS when i called. And to disconnect my call when the conversation got a little loud on both parts...was just plain rude...as i never swore or became abusive.

But no matter its obvious know tht this is going no where.

Thx again MArk....