how long does it take - Page 2

nedski · 01-10-2004, 14:24

I've fallen foul of the same problem too - I had my box replaced on the 23rd Sept and since then have had none of my extra channels. The Fault Dept told me the same thing, my box is shown as deleted on the system, apparently my details have been forwarded to a chap called Tom Mullins (sp?) (in Swansea centre IIRC) who is supposed to be in charge of sorting it, but again I was told they have no idea when it will be fixed. I've apparently stopped being charged for the missing channels, and glad to see it's not just me. Looking forward to any further news on the situation.

alferret · 01-10-2004, 14:48

We have just cancelled out CTV service (or lack there of) this morning and are going back to sky, its quite probrable as well that our phone and BB will go to BT and an ADSL Co.
Peeved with all the BS we have been given and no resolution forth coming from NTL.

A very disgruntled NTL subscriber.

mcfc2134 · 01-10-2004, 18:52

Still no TV or phone line for that matter in Nottingham. Surely a fix can't be that far away!! I mean, what could be so wrong that it takes weeks to fix!!

alferret · 01-10-2004, 19:36

As far as I am aware the problem has been ongoing for 4 weeks with still no fix-time. We have given up on NTL and their lacklustre efforts to resolve this issue.

bmxbandit · 02-10-2004, 18:25

have had the exact same problem (only got ch1-4, itv2) since we signed up on thursday... spoke to someone in faults who basically confirmed there was a problem and said it would be fixed tonight.

no change as of yet though.

alferret · 02-10-2004, 19:12

Quote:

and said it would be fixed tonight

Dont hold your breath mate.

mcfc2134 · 05-10-2004, 17:49

So 3 days after the "it will be fixed tonight" on thje 2nd october and still no channels.

Don't suppose there is any new information about anywhere? My flatmates and I are getting extremely disgruntled now. One week and still no proper tv....

bmxbandit · 05-10-2004, 18:37

Quote:

Originally Posted by mcfc2134

So 3 days after the "it will be fixed tonight" on thje 2nd october and still no channels.

Don't suppose there is any new information about anywhere? My flatmates and I are getting extremely disgruntled now. One week and still no proper tv....

ditto

alferret · 05-10-2004, 18:46

We actually had a call from NTL today asking about why we cancelled. Explained again and was asked would we keep NTL TV if it could be sorted, had a call from tech support an hour later with a promise that it would be working within 2 days max. so they have till Thursday pm.

So its just wait and see.

ruthieg · 05-10-2004, 19:37

Been waiting for telly since installation on 22nd Sept (booked in early August), latest from Customer Services was that they needed the number on the SMART card as the system wasn't recognising it. But.....they have a backlog of hundreds so don't hold your breath. One member of staff also said that NTL were having problems with their bank ..fills me full of confidence! Wouldn't it be wiser to stop the advertising and catch up with the back log rather than irritating even more people?? It also isn't a good idea to advertise it on the phone line when customers are already wound up and waiting on hold for hours to complain!!!!

mcfc2134 · 05-10-2004, 19:57

The two day deadline sounds promising, but as most people, I wouldnt hold my breath. I also agree with Ruthieg, why dont they fix the problem rather than taking on more and more subscribers. When I spoke to CS on Saturday morning, she said there were 24,000 people waiting to be activated - don't know how accurate that is, but surely its in NTL's best interest to get it sorted before people start cancelling!

It must be one serious problem to not have it fixed after all of this time.

Genechaser · 07-10-2004, 19:02

Soo glad to here I'm not the only one in this boat. Had cable put in on 18/09/04 after they said it would go in on the 9th and I'm still stuck with a couple of channels... not that I want to, but I can't even get channel 5. Spoken to the call center and the poor girl there had been told "tomorrow" for the last couple of weeks. Spent two hours on hold to find that out... Has anyone noticed how the NTL hold music is worse than Japanese Water Torture... they could use it for interrogating people. On the plus note though they have promised me the family pack for the price of the basic pack for the first year.

**Maggy** · 07-10-2004, 20:34

alferret has the issue been resolved?

Incog.

bmxbandit · 07-10-2004, 20:37

Quote:

Originally Posted by Genechaser

On the plus note though they have promised me the family pack for the price of the basic pack for the first year.

hmm, maybe I should complain again (seeing as still borked), might get summat out of it

albone · 07-10-2004, 20:54

As a former cabletel/ntl customer we had enough of the constant problems with the tv side of ntl's customer service, and decided that sky's package would be worth a try! And boy did we make the right move! no more pull the plug and wait 30 seconds, for nothing! It works first time, the sound is far better too. As instead of having to have it as high as 13 we now have it on 8! And we can record from the box whilst watching other things! loads more channels and my family are happy bunnies. The engineer that installed it said he was putting two of ntl customers on per day! How true I don't know but at that rate they won't be in the tv business for much longer unless they buck their ideas up.