1meg STBers - Has your box been swapped yet ?

[Kneebs]

Originally Posted by JonR

A guy came to our house today, no warning, swapped the Pace box for a Samsung one. It looks nice but we've had no internet since.

Spent almost 2hrs on the phone to NTL being pushed from pillar to post, one department to another, being given the wrong phone number (ended up at Greenwich Council Department for the Deaf - who were extremely annoyed because they keep getting NTL customers phoning them for broadband support).

Eventually got through to someone who said the box is dodgy and won't accept the signal. Someone will phone within the next 24 hours to arrange a convenient date to replace it. A "convenient time" would have been straight after they took away the good one and replaced it with one that doesn't work.

One thing to check for - if you're old pace box had a crossover adaptor connected (some models do, others don't), the new samsungs don't require them - the installer that swapped mine obviously wasnt aware of this - after 10 minutes of faffin i eventually sussed it....oh, and he left me a stand alonce modem version of the setup cd, not that i needed it like.

at what stage does it fail - does if have the modem file (press page up, page down then blue - its on the 3rd screen i think - look for QOS: - this should be gold.cm)

if its a case of the box not accepting the config file, you're screwed i'm afraid

[Kneebs]

Originally Posted by Mark B

I swapped my own......

going from mine and others experiences, you probs did a better job of it aswell !

[JonR]

Thanks for the reply

Originally Posted by Kneebs

One thing to check for - if you're old pace box had a crossover adaptor connected (some models do, others don't), the new samsungs don't require them - the installer that swapped mine obviously wasnt aware of this - after 10 minutes of faffin i eventually sussed it....oh, and he left me a stand alonce modem version of the setup cd, not that i needed it like.

No, that's fine, there's no adapter there. The only CD we have is the original one from when we first signed up to broadband. Was he supposed to leave a different one?

Originally Posted by Kneebs

at what stage does it fail - does if have the modem file (press page up, page down then blue - its on the 3rd screen i think - look for QOS: - this should be gold.cm)

I'll look out for that modem file. As it wasn't working, I ran the original setup CD before phoning them. It gets to the stage of trying to register but it can't get online to do it.

Originally Posted by Kneebs

if its a case of the box not accepting the config file, you're screwed i'm afraid

Well, that sounded like what they said. It's not the failure of the box that worries me so much (these things happen) it's the being pushed around their support department as though I wasn't paying them a combined price of £90 per month that gets to me.

[scrotnig]

Originally Posted by Kneebs

going from mine and others experiences, you probs did a better job of it aswell !

I think I did.....

Took about 10 minutes including re-reg.

Incidentally, those who are running the CD again, there is no need. Once you know the box is running ok and you have the single light stable (Samsungs don't have two lights like the Paces) you just go to start.ntl in the address bar. You then need your PID and password to proceed. Running the CD is just not neccessary, unless you want the latest version of Broadband Medic or something....

[Kneebs]

Originally Posted by JonR

Thanks for the reply

No, that's fine, there's no adapter there. The only CD we have is the original one from when we first signed up to broadband. Was he supposed to leave a different one?

Theres no need, if you already had the original one

Originally Posted by JonR

I'll look out for that modem file. As it wasn't working, I ran the original setup CD before phoning them. It gets to the stage of trying to register but it can't get online to do it.

you haven't got a proxy address specified in Internet explorer have ya ? You can't get the the autoregister pages if you have...(this also caught me out !)

Originally Posted by JonR

Well, that sounded like what they said. It's not the failure of the box that worries me so much (these things happen) it's the being pushed around their support department as though I wasn't paying them a combined price of £90 per month that gets to me.

Yep, the communications company that cant communicate very well....all to common of a story i'm afraid!

[JonR]

Thanks for the reply, Kneebs.

Checking the modem file, it says:

QOS: no-bia.cm

Originally Posted by Kneebs

Yep, the communications company that cant communicate very well....all to common of a story i'm afraid!

Especially when the only department that can actually help is when they give you a phone number that you have to start paying for and THEY leave you hanging for half-an-hour too.

[Ramrod]

Originally Posted by JonR

A guy came to our house today, no warning, swapped the Pace box for a Samsung one. It looks nice but we've had no internet since.

Spent almost 2hrs on the phone to NTL being pushed from pillar to post, one department to another, being given the wrong phone number (ended up at Greenwich Council Department for the Deaf - who were extremely annoyed because they keep getting NTL customers phoning them for broadband support).

Eventually got through to someone who said the box is dodgy and won't accept the signal. Someone will phone within the next 24 hours to arrange a convenient date to replace it. A "convenient time" would have been straight after they took away the good one and replaced it with one that doesn't work.

Moral of the story is not to let the engineer leave until everything works properly................

[JonR]

Originally Posted by Ramrod

Moral of the story is not to let the engineer leave until everything works properly................

The next one who comes certainly won't get out of the door until it is.

Maybe this is why he turned up unannounced? So he could whirlwind his way through the box-change, while talking to his mate on his mobile, and out the door before the dust settles. If the phone experience is anything to go by, NTL are well skilled at passing the buck - i.e., they rush through their bit and let someone else deal with the consequences. The guy epitomised this skill so I can only presume it's not limited to their phone "support" people (and I use the term "support" in its loosest possible sense).

[Ramrod]

The guy we got was very good. He didn't mind that I stopped him leaving till I was satisfied things were working/he couldn't do any more

[ANORAK2001]

I'm using EMule/bit Torrent etc and ever since I recieved the new samsung SMT 2100c EMule does not work correctly.

Downloads speeds are at 1-2k and upload speed decreases if my downloads increase. also browsing web pages is VEEERRRYY SLLOWW if EMule is running.When I close EMule web browsing speeds up. Downloading from web sites is fine just as long as I close EMule (Even if nothing is in the download queue)

It seems the only solution is to get my old pace box back. I'm on the 600k service so it can handle the 750k speed upgrade those of you on the 1mbit connection will have to chose between having either samsung 1.5mbit with no P2P OR the pace with P2P but no speed upgrade. Is this the beginning of the end for P2P?????????????

PS.. I have also tried Bit Torrent, Shazzer etc but no use they do not work with the new Samsung boxes.

[Kneebs]

Well, i've always had problems no matter which box i've had (pace 4000, 2000, and the samsung i've got now)

Bit torrent (azureus) works fine for hours (sometimes days !) on end, but if i'm using kazaa(lite) i often have to reboot the stb after just half an hour downloading.

[BIGZIPZ]

Originally Posted by Kneebs

Bit torrent (azureus) works fine for hours (sometimes days !) on end, but if i'm using kazaa(lite) i often have to reboot the stb after just half an hour downloading.

Your showing the exact opposite to me, with Bit Torrent (ABC, Azureus and Shareazza) I often have to reboot set top box after a short time, yet with Kazaa or Emule, I never drop.

[Enterian]

Another thing - if the installer swapping out your box writes down your PID and password for you make sure he puts down any leading zeros on the PID (won't work without them as I found)

Also apparently the passwords need to be all in upper case.

[Kneebs]

Originally Posted by Enterian

Also apparently the passwords need to be all in upper case.

I think this just depends on how it was entered originally - my password is a mix (starts with a capital, rest lower case)

[Enterian]

Originally Posted by Kneebs

I think this just depends on how it was entered originally - my password is a mix (starts with a capital, rest lower case)

Okay, I was just going on what the support tech told me.