The absolutely amazingly fantasticly fast Cable TV service (sarcasm alert!) - Page 2

poolking · 06-07-2004, 15:39

scastle,

That is what I'm trying to get simcut to say, but he appears to be so stressed that he keeps giving his side of the story and not NTLs.

SMHarman · 06-07-2004, 15:42

I've not reported my problems to NTL, they seem to be generic to the service (from reading threads on here) - poor CR3 performance etc - not problems specific to my install.

Stuart · 06-07-2004, 15:54

Quote:

Originally Posted by SMHarman

I've not reported my problems to NTL, they seem to be generic to the service (from reading threads on here) - poor CR3 performance etc - not problems specific to my install.

Fair enough. I have had similar problems with CR3, but I was referring to the other problems he appeared to be having.

Simcut · 06-07-2004, 16:01

Quote:

Originally Posted by scastle

I realise this may seem a stupid question, but have you reported your problems to NTL? That question is not as stupid as it seems. as I have read complaints of bad service a few times on this forum, and when I (or someone else) has asked "Have you reported it to NTL?", the complainer has answered "No".

yes mate, I remember making 21 phone calls to NTL and they did nothing but compensate me for 1 months service, good eh? :|

Stuart · 06-07-2004, 16:03

Quote:

Originally Posted by Simcut

yes mate, I remember making 21 phone calls to NTL and they did nothing but compensate me for 1 months service, good eh? :|

Fair enough. Just wanted to make sure.

scrotnig · 06-07-2004, 17:03

DigiGuide was mentioned earlier on...highly recommended.

I have only 'discovered' it in the last few weeks, I am amazed I had not tried it sooner. A highly polished and efficient product, IMO.

**Paul** · 06-07-2004, 18:22

Quote:

Originally Posted by Simcut

because I've had to live with it for 5 months without NTL caring at all, customer service at its greatest, I am outraged at them, completely and utterly

I might be moving but thats no excuse.

It was not offered as an excuse - from reading you threads there is no excuse and NTL in Hartfordshire should hang their heads in shame. Clearly they have failed you badly. I am pleased to say they are much better than this in Nottinghamshire (or at least that is my experience of them).

I was merely pointing out that as you are moving there is no need for you to get stressed about it anymore.

Simcut · 14-07-2004, 08:24

Quote:

Originally Posted by Pem

It was not offered as an excuse - from reading you threads there is no excuse and NTL in Hartfordshire should hang their heads in shame. Clearly they have failed you badly. I am pleased to say they are much better than this in Nottinghamshire (or at least that is my experience of them).

I was merely pointing out that as you are moving there is no need for you to get stressed about it anymore.

well, I should be compensated completely, and I feel for any other poor bugger that lives in hertfordshire that uses their wonderful "services".

poolking · 14-07-2004, 08:33

So NTL are going to compensate you when you are leaving anyway?

NTL may be rubbish and appear stupid at most things, but I would think they'd only offer compensation to people who are actually staying.

It would be like you taking your 2 year old TV back to the manufacturer telling them it's a whole heap of rubbish and I'm changing makes, can you compensate me for having to change makes? I don't think so.

seaneeboy · 14-07-2004, 11:20

Quote:

Originally Posted by Mimizuku no Lew

Our STBs (a 4001 and a 4010) start off nice and fast just after a reboot but gradually get more and more sluggish as time goes by (even more so if we use the Guide or BBCi), eventually resulting in a "BAUKM" error (somtimes the "Fix" button works but most times it doesn't even highlight so can't be selected). As a result we have to reboot the boxes every few days. I wonder if that's the "exciting" part of the new TV service that the leaflets referred toÃƒÆ’Ã†â€™Ãƒâ€šÃ‚Â¢ÃƒÆ’Ã‚Â¢ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡Ãƒâ€šÃ‚ Â¬ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â¦

A suggestion for this is to get one of those holiday plug in timers that most people put their lights on. set it to cut the power to your stb for 15 minutes or whatever in the middle of the night and that should help.

SMHarman · 14-07-2004, 11:35

Quote:

Originally Posted by seaneeboy

A suggestion for this is to get one of those holiday plug in timers that most people put their lights on. set it to cut the power to your stb for 15 minutes or whatever in the middle of the night and that should help.

Are NTL sending them to all of us as part of the fantastic upgrade?

seaneeboy · 14-07-2004, 13:26

Haha SMH - perhaps the engineers should keep a stock of them in the van...

How long would it be before we got posts on here asking why their box keeps blinking off for 15 minutes though?

SMHarman · 14-07-2004, 13:38

Quote:

Originally Posted by seaneeboy

Haha SMH - perhaps the engineers should keep a stock of them in the van...

How long would it be before we got posts on here asking why their box keeps blinking off for 15 minutes though?

There I was 3 am box of kleenex... and the cable went off.

poolking · 14-07-2004, 13:42

Quote:

Originally Posted by SMHarman

There I was 3 am box of kleenex... and the cable went off.

Erm too much information, or am I reading into that statement too much?

SMHarman · 14-07-2004, 14:06

Quote:

Originally Posted by poolking

Erm too much information, or am I reading into that statement too much?

I was just thinking of some of the unsavoury phone calls that CS could end up with