Cancelling BB and signing up again for £8.99 deal?

Originally Posted by sonygeezer

I have had half price Tv package for the last 18 months and still have another 6 months to run and when this is up I shall ring up and cancel and if they offer it to me at half price again for another 12 months then I will accept if not I will cancel, its just a matter of how you come across to the person on the other end of the phone.

I Congratulate you on what you have managed to get from NTL.
But, one of my arguments has been that NTL should treat ALL of their customers in the same manner, it should not depend on which advisor you speak to or how much ars4 licking you do.
NTL do not have any clear lines that they work on, which is wrong.
If your service has been down, you should get some credit to your bill regardless, sadly NTL leave this decision to the cs staff, which imo is wrong.
IF you have had no problems with your half price service for 12 months, why should you be entitled to another 12 months half price? please enlighten me.

[sonygeezer]

Originally Posted by Chrysalis

last time I know someone tried that they ended up cancelling ntl didn't give in, yet I know 2 other people who got half price for trying to cancel so I still think its pot luck who you get on the phone. Also getting 2 years seems extreme if ntl are not making any money on half price packages then that seems pushing it a bit far to keep a customer I think you got very lucky there, and if there is lots of customers on similar deals then I wonder if it affects the normal price so ntl can make it up.

Its not that I have been lucky, it's that I also have BB though my set top box and I am not willing to dump this but I am willing to dump the TV and Phone,so they would either have to come out and run a new line and install a cable modem or leave me the set top box,(which I have been informed that I would be able to pick up the base pack programs on and they would not be able to charge me for them) so at least this way they are getting some money out of the deal, and doing it the other way would be to much trouble and expensive, so they offer me the TV at half price.

I do not think they will be bothered leaving you the set top box for the BB, even though you say you will still get bare tv service, which I find questionable.

Surely if you cancel your tv, you will just get the blank screen?

[gavnad]

lets be realistic here...a mailshot is exactly what it says on the tin.....its sent to everyone on the mailing list...it would not be viable to remove customers already subscribing...and what about customers who may be thinking of taking a second package?

[SMHarman]

Originally Posted by gavnad

lets be realistic here...a mailshot is exactly what it says on the tin.....its sent to everyone on the mailing list...it would not be viable to remove customers already subscribing...and what about customers who may be thinking of taking a second package?

But it's not a mailshot, it's included in the bills. A mailshot would be more appropriate, but including in a CM bill an offer for cheap CM is just rude.

[Chrysalis]

well I agree with arcamalpha2004 ntl should have a clear policy that is for everyone, I could ring up now threatening to cancel and depending on who I get on the phone I could either end up with no service or 6 months of half price packages, I also happen to think ntl have developed a repuation for backing down on cancellations so a few people tend to ring up knowing whats going to happen and end up with massive discounts, this must be affecting them enough to affect normal prices.

It may be in the interest of NTL management to turn to their advisors and say, " It is up to you to implement discounts etc if you feel it right."
But, it opens up a can of worms imo.
There is no black and white.
When I called to downgrade my 1mb to 600k I was polite about the whole thing, which is generally the way I deal on the phone.
The whole thing was carried out with no mention of a discount if I stayed on 1mb speed, yet I hear stories about people calling to do the same thing and they are given 6 months discounts etc.
There is something radically wrong, and about time cs staff were told to treat all customers the same.

[seaneeboy]

NTL do seem very heavy on the intro bargains at the moment - surely a better retention plan would include slightly less great offers and a lower overall price... that said, trying the numbers in my head doesn't really work too well that way - if 10% of people are on 50% of the full price, the avarage works out at 95% doesn't it? not a great deal.

Hmn. I seem to have managed to bork my own argument again. returning you to normal service now

[SMHarman]

Originally Posted by seaneeboy

NTL do seem very heavy on the intro bargains at the moment - surely a better retention plan would include slightly less great offers and a lower overall price... that said, trying the numbers in my head doesn't really work too well that way - if 10% of people are on 50% of the full price, the avarage works out at 95% doesn't it? not a great deal.

Hmn. I seem to have managed to bork my own argument again. returning you to normal service now

Not so fast. If something that cost you a pound yesterday costs 95p today thats a good thing.

If your spending £80 odd a month with them then that is reduced to £76. A reduction I would be happy to see.

[seaneeboy]

Thanks SMH

Would as I say be a great retainment move, but the recruitment wouldn't be quite as good...

I'll be ineterested to see how TWs new marketing goes with the attempt to take away dissilusioned Sky customers