NTL customers breaking the law

[Escapee]

The same thing is happening in Wales.

ntl employees or possibly contractors were offering chipped boxes to customers, I have been told this by one customer and a couple of ntl network technicians confirmed this is apparently going on.

One ntl employee was sacked a while ago in South Wales for selling working cable modems to the general public, the system is still wide open if you are in the know and are the type to take these sort of risks.

[Jason1]

Again as said before if ntl could be bothered to collect their stb boxes then this would not be a problem i still have 2 stbs a dtv1000 and 2000 which ntl have not bothered collecting my subs in ended in Jan since then not even a phone call or letter to arrange a collection give it a few more months and i will chuck them away

[Charlie_Bubble]

In some areas the boxes obviously are being collected. I had a call from an NTL engineer about a week after I ended my service and he asked when it was convenient for him to come round and collect the box. I handed over the cable modem too as it was just taking up space and no good to me. Didn't want any of the wires/cables though, or the remote.

[Escapee]

Originally Posted by Charlie_Bubble

In some areas the boxes obviously are being collected. I had a call from an NTL engineer about a week after I ended my service and he asked when it was convenient for him to come round and collect the box. I handed over the cable modem too as it was just taking up space and no good to me. Didn't want any of the wires/cables though, or the remote.

Exactly, this is how they are getting the boxes to start with.

If the person collecting the box can get it without giving a reciept it can then find its way into the wrong hands and be illegay used. The people suppling illegal boxes and modems are not buying them.

[robert boy]

it is same all over belfast ,you think with all the software ntl could stop this

[orangebird]

Originally Posted by jason.ntlwogill

Again as said before if ntl could be bothered to collect their stb boxes then this would not be a problem i still have 2 stbs a dtv1000 and 2000 which ntl have not bothered collecting my subs in ended in Jan since then not even a phone call or letter to arrange a collection give it a few more months and i will chuck them away

Just a heads up jason.ntlwogill - read your t&c's and you'll see you are supposed to return the box.....

[seaneeboy]

It's not the easiest thing in the world to do though, is it?

I'd be interested to see what the awareness of NTL Users is to returning their box - even if they're in the process of cancelling people don't seem to realise they're meant to give the stuff back... or how...

[Jason1]

Originally Posted by orangebird

Just a heads up jason.ntlwogill - read your t&c's and you'll see you are supposed to return the box.....

In my contract ntl where also supposed to provide me with digital tv a phone line and a broadband service that worked as may be seen for previous posts this never happened my contract ended with me taking ntl to court for breach of contract which resulted in ntl giving me a full refund from oct 2001

As can be seen if you leave the customer to return the stb without following it up will a call to collect or sending me an invoice for non return of equiment to force me to return it to them they will never get it and the crooks of this world will chip the box for un lawful sale

[orangebird]

Originally Posted by jason.ntlwogill

In my contract ntl where also supposed to provide me with digital tv a phone line and a broadband service that worked as may be seen for previous posts this never happened my contract ended with me taking ntl to court for breach of contract which resulted in ntl giving me a full refund from oct 2001

As can be seen if you leave the customer to return the stb without following it up will a call to collect or sending me an invoice for non return of equiment to force me to return it to them they will never get it and the crooks of this world will chip the box for un lawful sale

So it's OK for you to preach by t&c's, but not ntl... What suits you best huh?

[Jason1]

Originally Posted by orangebird

So it's OK for you to preach by t&c's, but not ntl... What suits you best huh?

i preach because i paid for a service which never worked yes i was refunded but you will be pleased to know as i live in London ntl refuse to accept boxes retuned by post i did try to obtain a return postal address but no one at cust service would give me one I also asked them to arrange for the box to be collected gave me a collection date but as usuall the engineer could not be ****** to turn up therfore unless they follow up with one of those such hard things for ntl a return courtsey call to conrirm their engineers have collected the box then customer will still be left with them resulting in the illegal chipping.

EDIT (Richard M): please do not attempt to bypass the swear filter

[Lew]

Still doesn't change the fact that it's NTL's own installers who are offering the chipped boxes.

[orangebird]

Originally Posted by Mimizuku no Lew

Still doesn't change the fact that it's NTL's own installers who are offering the chipped boxes.

alledgedly....

[Lew]

Not allegedly. Like I said, I know someone who had a chipped box that was installed by an NTL engineer for £100.

[Charlie_Bubble]

So it's possible that the guy who picked mine up is doing this? Anyone know if it's normal in my area for people to call and come and collect. When he came he said he had run out of receipts, but did a quick one on a piece of paper that engineers leave when they've called and no-one is home. He wrote 2 boxes collected, the serial numbers and signed it.

[bangwell]

NTL customers breaking the law


I will give names and addresses for cash, lol.