[Update] ALL 20>30Mb upgrade discussion - Page 17

helmutcheese · 20-01-2011, 13:18

I called back and got another guy who I could actually understand and he actually had a clue on all the information !

He said the the 0800 number in the generic E-Mail that all peeps would get was so we would call and they could take all our details so on the 1st Feb he personally can be one of the staff to call back all the peeps who used the website for the 30meg upgrade.

He told me the bank will no doubt give back the Â£30 when the transfer which is pending fails due to the 72 hour window passing as the order cannot be processed till the 1st Feb and then the Superhub will be sent out by post and it SHOULD be a self install.

He also gave me a direct number to him in case I miss his call !

Chrysalis · 20-01-2011, 13:19

thats how its worded yes, but we will see if I am right.

Yucataneer · 20-01-2011, 13:22

I realise the details are still unannounced, but would one assume that this upgrade would trigger a new 12 month contract?

whizzard · 20-01-2011, 13:26

Quote:

Originally Posted by Yucataneer

I realise the details are still unannounced, but would one assume that this upgrade would trigger a new 12 month contract?

Until an official announcement and full t&c are outlined, that is yet to be confirmed. There's no reason the service won't be a quickstart/self install but I suppose if your power levels need adjusting then it would then a technician would have to be booked.

Blackened · 20-01-2011, 14:45

Quote:

Originally Posted by whizzard

Super Hub exists as its been live in their systems for almost 2 months now, hence it would have it's own product / service code on the system. Is more likely that codes for any 30mb product / upgrade have not been implemented at this point.

Of course. Gotchya.

jtaylor06 · 20-01-2011, 15:14

So even though I've ordered it, shall I still ring up and let them know - or will it be sorted out without a call needed?

:S

Griffin · 20-01-2011, 16:40

Quote:

Originally Posted by Diesel2011

The Â£30 fee is the activation fee. The website already said this.

Nobody on 20mb with a superhub is getting a FREE upgrade. You want 30mb, you need to pay an activation fee. The website was very clear and it will be the same webpage back up on Feb 1st.

I hate to burst your bubble, but the Â£30 is for the superhub.
People that already have the superhub will automatically get the upgrade if they are on the 20mb package, others who have 20mb & no superhub have to pay Â£30.
The upgrade to 30mb will be going ahead from February, i have had this confirmed on the phone earlier.

muppetman11 · 20-01-2011, 16:50

Quote:

Originally Posted by Griffin

I hate to burst your bubble, but the Â£30 is for the superhub.
People that already have the superhub will automatically get the upgrade if they are on the 20mb package, others who have 20mb & no superhub have to pay Â£30.
The upgrade to 30mb will be going ahead from February, i have had this confirmed on the phone earlier.

Thats what id heard also.

**Chris** · 20-01-2011, 17:03

What's that, a free upgrade? Maybe I wasn't so wide of the mark after all.

Stephen · 20-01-2011, 17:14

I think the general idea is that the 30MB will replace the 20MB once its been fully rolled out. Same thing they have done in the past when increasing the speed of older packages and not just adding a new tier of service.

muppetman11 · 20-01-2011, 17:22

Quote:

Originally Posted by Chris

What's that, a free upgrade? Maybe I wasn't so wide of the mark after all.

We never doubted you Chris LOL

qasdfdsaq · 20-01-2011, 17:55

Quote:

Originally Posted by Griffin

I hate to burst your bubble, but the Â£30 is for the superhub.
People that already have the superhub will automatically get the upgrade if they are on the 20mb package, others who have 20mb & no superhub have to pay Â£30.
The upgrade to 30mb will be going ahead from February, i have had this confirmed on the phone earlier.

Until it's said by someone with VM staff under their name or a web page on virginmedia.com it's all just speculation.

Diesel2011 · 20-01-2011, 18:16

I am going to phone them now, upgrade from 10mb to 20mb, get a free super hub and then if your right, I will get 30mb for free on Feb 1st.

muppetman11 · 20-01-2011, 18:17

Quote:

Originally Posted by Diesel2011

I am going to phone them now, upgrade from 10mb to 20mb, get a free super hub and then if your right, I will get 30mb for free on Feb 1st.

Why not make sure and leave it to Feb 1st.

Diesel2011 · 20-01-2011, 18:27

Its done now. If you look at a thread I started recently, I was thinking of getting 20mb anyway. So its done now. It should be active when I get home, and they are sending me a free superhub within 5 working days.

Currently on 10mb (L) using the standard hub with R08 firmware.