TiVo - Page 17

Digital Fanatic · 03-12-2010, 19:11

Quote:

Originally Posted by clinteastman

Yeah it seems like an odd time to roll out, even to staff. Thanks Stuart.

Staff are unlikely to start bad mouthing VM if something went wrong during our installs/service.

Pierre · 03-12-2010, 19:14

They're called the "Tivo 500",

500 VM staff members that applied way back to be the first to be installed.

They should get their box in and working before Christmas, all other installs will be in 2011

devilincarnate · 03-12-2010, 19:29

Quote:

Originally Posted by Pierre

.

They should get their box in and working before Christmas, all other installs will be in 2011

Yes that is true the boxes are due to start in mid DECEMBER as stated in this:

The set-top device--which Virgin Media is launching from mid-December under an exclusive U.K. wholesale and licensing arrangement with TiVo--brings together video-on-demand catch-up content, Internet-based applications and games.

Full story here:

http://www.nasdaq.com/aspx/company-n...DJONLINE000466

passingbat · 03-12-2010, 19:42

Quote:

Originally Posted by Pierre

They're called the "Tivo 500",

500 VM staff members that applied way back to be the first to be installed.

They should get their box in and working before Christmas, all other installs will be in 2011

Quote:

Originally Posted by devilincarnate

Yes that is true the boxes are due to start in mid DECEMBER as stated in this:

The set-top device--which Virgin Media is launching from mid-December under an exclusive U.K. wholesale and licensing arrangement with TiVo--brings together video-on-demand catch-up content, Internet-based applications and games.

Full story here:

http://www.nasdaq.com/aspx/company-n...DJONLINE000466

I guess we're all hoping they fit a few 'normal customers' into the pre Christmas install as well as staff! Christmas wishes and all that. I've already written to Santa! And I've definitely been good this year

WooLLsterQ · 03-12-2010, 20:02

Quote:

Originally Posted by passingbat

I guess we're all hoping they fit a few 'normal customers' into the pre Christmas install as well as staff! Christmas wishes and all that. I've already written to Santa! And I've definitely been good this year

Called Staff packs today and was informed the next roll out after the "Tivo 500" we be a second batch of 500 units only again to staff and it will be early to mid January!!

Sirius · 03-12-2010, 20:12

Quote:

Originally Posted by Pierre

They're called the "Tivo 500",

500 VM staff members that applied way back to be the first to be installed.

They should get their box in and working before Christmas, all other installs will be in 2011

Indeed

kgollop · 03-12-2010, 20:51

Quote:

Originally Posted by HDFootyMan

Thanks.

I'll be keeping an eye thanks. Nialli has given you a plug too:

http://vmhd.blogspot.com/2010/12/new-vm-tivo-blog.html

tucker61 · 04-12-2010, 08:58

Would I be able to use a video sender and send to another tv and in doing so will I see full on screen menus.

royaltiger · 04-12-2010, 10:21

Quote:

Originally Posted by passingbat

I guess we're all hoping they fit a few 'normal customers' into the pre Christmas install as well as staff! Christmas wishes and all that. I've already written to Santa! And I've definitely been good this year

The "normal customers" should get first priority anyway as they pay " the full price" for all the services provided and not the discounted " mates rates" that 2/3rds of the public seem to be on.

Peter_ · 04-12-2010, 10:27

Quote:

Originally Posted by royaltiger

The "normal customers" should get first priority anyway as they pay " the full price" for all the services provided and not the discounted " mates rates" that 2/3rds of the public seem to be on.

Please quantify your comment with regards to 2/3rds of the public being on "Mates Rates" as that is without doubt untrue as you can only get that through a member of staff.

royaltiger · 04-12-2010, 11:01

Quote:

Originally Posted by Masque

Please quantify your comment with regards to 2/3rds of the public being on "Mates Rates" as that is without doubt untrue as you can only get that through a member of staff.

If you read most of the posts on all the threads, the suggestion is that most are on mates rates and its a minority that are the paying public, whether its true or not, "hopefully not" but everyone seems to know someone that works for virgin and is on a mate rate deal. And now reading the last couple of posts its the first 1000 boxes go to the workers of virgin, Thats great customer service, and you wonder why people wind themselves up on here

Peter_ · 04-12-2010, 11:11

Quote:

Originally Posted by royaltiger

If you read most of the posts on all the threads, the suggestion is that most are on mates rates and its a minority that are the paying public, whether its true or not, "hopefully not" but everyone seems to know someone that works for virgin and is on a mate rate deal. And now reading the last couple of posts its the first 1000 boxes go to the workers of virgin, Thats great customer service, and you wonder why people wind themselves up on here

I see what you mean now.

If you consider how many customers Virginmedia actually have and how many members the forum actually has that kind of puts it into perspective.

I am a member of staff and I have no one getting Mates Rates due to the fact everyone I know has all 3 services and they cannot go any higher therefore not eligible.

I rather doubt that the majority on here are enjoying Mates Rates either.

As for the box going to staff I heard that it was equal shares between staff and customers for the first boxes.

royaltiger · 04-12-2010, 11:37

Quote:

Originally Posted by Masque

I see what you mean now.

If you consider how many customers Virginmedia actually have and how many members the forum actually has that kind of puts it into perspective.

I am a member of staff and I have no one getting Mates Rates due to the fact everyone I know has all 3 services and they cannot go any higher therefore not eligible.

I rather doubt that the majority on here are enjoying Mates Rates either.

As for the box going to staff I heard that it was equal shares between staff and customers for the first boxes.

I would also find it hard to belive that the majority would be on mates rates, but when you sometimes read these posts you do wonder. I also find it surprisingly strange that so many boxes and "a new product" are going to employees before customers, whether the figure is again "a rumour" time will tell, but the vibes given out says workers get priority over customers in which case Virgin must be one of the only companies I know where a worker gets preference over the customer for a product. Yes its good to know if the product will work ok, but surely not that amout of feedback is needed before its on general release, also you wont quite get an unbiased public opinion of the product, because any employee will praise the company it works for.

Digital Fanatic · 04-12-2010, 11:50

Quote:

Originally Posted by royaltiger

I would also find it hard to belive that the majority would be on mates rates, but when you sometimes read these posts you do wonder. I also find it surprisingly strange that so many boxes and "a new product" are going to employees before customers, whether the figure is again "a rumour" time will tell, but the vibes given out says workers get priority over customers in which case Virgin must be one of the only companies I know where a worker gets preference over the customer for a product. Yes its good to know if the product will work ok, but surely not that amout of feedback is needed before its on general release, also you wont quite get an unbiased public opinion of the product, because any employee will praise the company it works for.

It's all about good PR and that the customer experience is great. Your staff should be your biggest promoter, if staff love the product, they will sell it well to the customer.

If we find any last minute bugs, then we won't be posting on here bad mouthing the company we work for.

It's not about giving staff preference over the customer. The Virgin ethos is "look after your staff and your staff will look after your customers, thus giving the shareholders a good return".

We are last minute guinea pigs if you like

whizzard · 04-12-2010, 13:01

Quote:

Originally Posted by Digital Fanatic

It's all about good PR and that the customer experience is great. Your staff should be your biggest promoter, if staff love the product, they will sell it well to the customer.

If we find any last minute bugs, then we won't be posting on here bad mouthing the company we work for.

It's not about giving staff preference over the customer. The Virgin ethos is "look after your staff and your staff will look after your customers, thus giving the shareholders a good return".

We are last minute guinea pigs if you like

Exactly, so in essence the TiVo 500 are in essence the customer pilot - they may well be staff but not all of them would work in a line of the business directly related to the product, hence they wont be biased as stated. The VM site thus far only shows the demo of TiVo and allows people to pre-register interest. They aren't misleading anyone in the hope of getting an install this side of Xmas.