[Merged]Ntl to buy Telewest - Page 15

03-10-2005, 16:27

Quote:

Originally Posted by Florence

Where did I mention customer support in the quote below I just said call centre "Telewest UK call centre".. I Apologise if that is miss-leading when I talk about customer services I always put cs in. I will start to put Tech in for the offshore call centre from now on.

Thank you. I hate it when people say we have customer service offshore we do not. Not having a go at you but the way it was posted looked like customer service to me.

I left 2 companys up to now over india and i WILL dump NTL if they offshore Customer service. NOTE i said customer service not Tech support.

handyman · 03-10-2005, 16:45

Quote:

Originally Posted by Chris T

And can I be among the first to publicly applaud Frank's foresight in re-branding this site Cable Forum all those months ago. Truly we are the most representative help site on the 'net for all UK cable customers.

And there was me thinking we could go back to nthw again

so ukcableforum.co.uk registered yet?

Oh yes it is

sir_drinks_alot · 03-10-2005, 17:08

Many will lose there jobs While a few fat cats get richer.

Worzel - UK · 03-10-2005, 17:16

Hopefully, their customer service will improve! Actually, I'd better dream on!

__________________

What do you think?

nate · 03-10-2005, 17:24

Registration Service Provided By: Telewest Communications Networks Limited
Contact: internet@telewest.co.uk
Visit:

Domain name: ukcable.com

Administrative Contact:
Telewest Communications Networks Limited
T Brookes (internet@telewest.co.uk)
+44.08009230033
Fax: +44.01733230909
Telewest Business
Orton Southgate
Peterborough, PE2 6YS
GB

Billing Contact:
Telewest Communications Networks Limited
T Brookes (internet@telewest.co.uk)
+44.08009230033
Fax: +44.01733230909
Telewest Business
Orton Southgate
Peterborough, PE2 6YS
GB

Technical Contact:
Telewest Communications Networks Limited
T Brookes (internet@telewest.co.uk)
+44.08009230033
Fax: +44.01733230909
Telewest Business
Orton Southgate
Peterborough, PE2 6YS
GB

Registrant Contact:
Telewest Communications Networks Limited
T Brookes (internet@telewest.co.uk)
+44.08009230033
Fax: +44.01733230909
Telewest Business
Orton Southgate
Peterborough, PE2 6YS
GB

Status: Active

Name Servers:
HOMER.TELEWEST.CO.UK
NS.CABLEINET.NET

--------

Pretty much a given then that the name will be
UKCable

AtW · 03-10-2005, 17:28

What a bad day -- if Telewest customers face ridiculous traffic caps imposed by NTL then its a great ISP going down the pan

SNAKEKIL · 03-10-2005, 17:54

Quote:

Originally Posted by AtW

What a bad day -- if Telewest customers face ridiculous traffic caps imposed by NTL then its a great ISP going down the pan

You are so right.

setch · 03-10-2005, 18:44

Quote:

Originally Posted by orangebird

Can we get the title changed? Ntl have bought Telewest, not merged with them.

If you work for NTL then a sure fire way of p***ing of your new colleagues, is to remind them of the fact that NTL bought out Telewest. Who knows your next line manager may be heritage Telewest.

I assume that this was not a hostile take over and that Telewest agreed to let NTL buy their stock at a mutually agreed price.

Which everway you try and paint this picture, it is for all intents and purposes a merger of equals.

Setch

03-10-2005, 18:47

Sad news for all tellywest customers but great news for shareholders.

Maybe ntl should hire that wise man from the Orange ads. What did he say .. "Look after your existing customers before you chase others" (or summat like that)

Ignition · 03-10-2005, 19:58

Quote:

Originally Posted by setch

If you work for NTL then a sure fire way of p***ing of your new colleagues, is to remind them of the fact that NTL bought out Telewest. Who knows your next line manager may be heritage Telewest.

I assume that this was not a hostile take over and that Telewest agreed to let NTL buy their stock at a mutually agreed price.

Which everway you try and paint this picture, it is for all intents and purposes a merger of equals.

Setch

That'll be why ntl shareholders will have essentially control over 75% of the new company and the majority of the new board will be ex-ntl board. Silly me I'd have put that down as a takeover, even if it is a friendly one.

If it were a merger of equals there would have been no cash element and Telewest shareholders would have received 50% of the new company's share capital along with 50% of the board. They didn't, which accurately reflects ntl's larger coverage, wider service range and bigger turnover, along with lower debt and better financial position.

spiderplant · 03-10-2005, 20:35

Quote:

Originally Posted by nate

Pretty much a given then that the name will be
UKCable

Then can you explain this bit: "Creation date: 21 Oct 1995 00:00:00"? Amazing foresight?

**Paul** · 03-10-2005, 20:40

Quote:

Originally Posted by spiderplant

Then can you explain this bit: "Creation date: 21 Oct 1995 00:00:00"? Amazing foresight?

Is that the date the domain was created, as opposed to the date TW acquired it ?

03-10-2005, 22:30

Quote:

Originally Posted by Bill C

Thank you. I hate it when people say we have customer service offshore we do not. Not having a go at you but the way it was posted looked like customer service to me.

I left 2 companys up to now over india and i WILL dump NTL if they offshore Customer service. NOTE i said customer service not Tech support.

Isnt tech support customer service by definition?
Better get the suitcase out the attic

03-10-2005, 22:33

Quote:

Originally Posted by arcamalpha2004

Isnt tech support customer service by definition?
Better get the suitcase out the attic

No

Tech support have nothing to do with my phone which is what i would be worried about

BTW Why a suit case ?

03-10-2005, 22:42

Quote:

Originally Posted by Bill C

No

Tech support have nothing to do with my phone which is what i would be worried about

BTW Why a suit case ?

Im just saying that tech support offer a service to ntl customers so are by definition customer services, that is my take, you may not agree, thats hunky dory too.

Why a suitcase?

"I left 2 companys up to now over india and i WILL dump NTL if they offshore Customer service."