VM finally post news on bridge mode - superhub - Page 15

Nigelbe · 03-05-2011, 10:10

Hi,

I was on the SH trial and although I don't know as much as some of you folk I did have a conversation with a trial support guy who mentioned that earlier firmware had a "Modem" mode for people that wanted to use their own routers.

It's a pity this was removed I have had to use dual nat to get a vpn site-to-site working. What I did was only have the vpn-router on the sh and set it to DMZ.

The R26 firmware practically killed this, the setup reduced throughput to 10% of the 100Mb/s I am paying for.

I'm still looking for an answer.

Mick Fisher · 03-05-2011, 10:18

There has never been a "modem" mode.

There was an unofficial hack that someone discovered but VM put a stop to that with R25.

craigj2k12 · 03-05-2011, 12:39

the message in question said that they are looking for testers to try the new firmware which was to stop the packet loss when testing to pingtest.net they also said that the same testers will be used to trial the bridge mode firmware, which will be released to testers towards the end of may.

this message has been deleted because the estimate for bridge mode is now june

cook1984 · 06-05-2011, 19:15

In the mean time if I want to upgrade to 30 meg can I ask VM for a modem rather than a Superhub? The ones they were using for 50 meg should work.

Ignitionnet · 06-05-2011, 19:22

No.

Helix · 07-05-2011, 00:20

Quote:

Originally Posted by craigj2k11

the message in question said that they are looking for testers to try the new firmware which was to stop the packet loss when testing to pingtest.net they also said that the same testers will be used to trial the bridge mode firmware, which will be released to testers towards the end of may.

this message has been deleted because the estimate for bridge mode is now june

The latest update they have released is that it will go to Testers early May and general release in June. This information was included with the details of the R26 update and is still on the community forums.

Early May should hopefully mean it gets released to testers next week, but VM probably have some strange definition of early May.

pip08456 · 07-05-2011, 00:25

Quote:

Originally Posted by Helix

The latest update they have released is that it will go to Testers early May and general release in June. This information was included with the details of the R26 update and is still on the community forums.

Early May should hopefully mean it gets released to testers next week, but VM probably have some strange definition of early May.

It looks like Mark hasn't updated that post. I recall the announcement craig is referring to.

ianm2k4 · 07-05-2011, 10:36

Quote:

Originally Posted by cook1984

In the mean time if I want to upgrade to 30 meg can I ask VM for a modem rather than a Superhub? The ones they were using for 50 meg should work.

Quote:

Originally Posted by Ignitionnet

No.

I did and they replaced it with no questions. And it performs better than the last one.

Helix · 07-05-2011, 10:50

Quote:

Originally Posted by pip08456

It looks like Mark hasn't updated that post. I recall the announcement craig is referring to.

I can't see any other announcement about it being delayed. The only one I can see is: http://community.virginmedia.com/t5/...11/td-p/459265 Which still says early May, along with the slightly different version of the announcement in the beta forums which also says early May.

Unless it was in an announcement that hasn't been pinned to the top.

pip08456 · 07-05-2011, 10:52

There is a difference in getting a superhub replaced and being provisioned with a modem in the first place.

---------- Post added at 11:52 ---------- Previous post was at 11:50 ----------

Quote:

Originally Posted by Helix

I can't see any other announcement about it being delayed. The only one I can see is: http://community.virginmedia.com/t5/...11/td-p/459265 Which still says early May, along with the slightly different version of the announcement in the beta forums which also says early May.

Unless it was in an announcement that hasn't been pinned to the top.

As craig said the post has been removed, it will appear again when they are ready for testers if they continue as they have in the past.

craigj2k12 · 07-05-2011, 11:24

Quote:

Originally Posted by pip08456

As craig said the post has been removed, it will appear again when they are ready for testers if they continue as they have in the past.

they wont be asking for more testers, they say the people who are registered to test the beta firmwares i.e. the 2r26 or whatever the last one was (i dont need to worry about the superhub anymore (lol)) will test the bridge mode firmware as soon as its released

a pointless waste of time to me, they will ask for feedback, users will give up their own time to test and give feedback, then they will just release the buggy firmware without making any improvements, as they have done with the last 2 firmwares

Chrysalis · 07-05-2011, 13:30

yeah its more a formality then proper testing. We had Chris who works for VM comment on here his testing is more proper having to run scripts. I expect VM will tinker on the firewall again in R27 but not document it on the changelog so in terms of new bugs its entirely possible.

zekeisaszekedoes · 10-05-2011, 20:28

Quote:

Originally Posted by cook1984

In the mean time if I want to upgrade to 30 meg can I ask VM for a modem rather than a Superhub?

Yes, actually.

Email the CEO's office. Be polite but insistent (i.e. mention you want to cancel if you can't get a modem) and chances are one of the folks there will take your address and send out a nice new 100Mb-capable VMNG300. When it arrives, ring up to register the MAC and ask for the speed upgrade too (free if you're on the 20Mb tier, I believe) and you should be good to go.

VM should issue a mass recall on the Super Hub, rather than throw more money at it, because whoever they've hired to engineer the firmware doesn't have a clue. Companies do this frequently on much larger products than broadband CPEs, and it saves them more hassle, embarrassment and money in the long run. Don't know why VM are ignoring standard business practice, but they are.

The VMNG300 is a fine stopgap solution while they mastermind their next buggy combined modem/router which everyone will hate.

pip08456 · 10-05-2011, 22:24

Quote:

Originally Posted by zekeisaszekedoes

Yes, actually.

Email the CEO's office. Be polite but insistent (i.e. mention you want to cancel if you can't get a modem) and chances are one of the folks there will take your address and send out a nice new 100Mb-capable VMNG300. When it arrives, ring up to register the MAC and ask for the speed upgrade too (free if you're on the 20Mb tier, I believe) and you should be good to go.

VM should issue a mass recall on the Super Hub, rather than throw more money at it, because whoever they've hired to engineer the firmware doesn't have a clue. Companies do this frequently on much larger products than broadband CPEs, and it saves them more hassle, embarrassment and money in the long run. Don't know why VM are ignoring standard business practice, but they are.

The VMNG300 is a fine stopgap solution while they mastermind their next buggy combined modem/router which everyone will hate.

No actually, the upgrade has to be carried out initially with the superhub. You can only hassel the CEO's office for a VMNG300 once you have the service. You will only get one if they have any left so it's not guaranteed.

craigj2k12 · 10-05-2011, 22:31

my bets are that there is now none left, so good luck trying