[Update] ALL 20>30Mb upgrade discussion - Page 149

virginruinedntl · 13-06-2011, 10:42

i wouldn't have to pay Â£30 to activate the 30mb upgrade if i'm given a virgin home hub wireless modem/router thing would i? That would really suck

BenMcr · 13-06-2011, 11:10

If you have an activated SuperHub on your account, no you don't have to pay.

If you don't have an activated SuperHub on your account, yes you do.

jb66 · 13-06-2011, 11:38

I give the regular hub to 20meg customers, not a superhub

Stephen · 13-06-2011, 11:47

Quote:

Originally Posted by jb66

I give the regular hub to 20meg customers, not a superhub

But thats not the company policy.

Peter_ · 13-06-2011, 11:50

Quote:

Originally Posted by jb66

I give the regular hub to 20meg customers, not a superhub

Standard hubs should only be 10Mb and below and all 20Mb upwards should receive the Superhub, but I know this does not happen as we see customers calling in on 20Mb with standard hubs.

BenMcr · 13-06-2011, 11:56

Don't think that's the case actually. When 30Mbit launched existing customers upgrading to 20Mbit stopped getting the SuperHub.

If customers on 20Mbit want the SuperHub they have to pay the full cost for it, so any fault swaps should probably be either like for like modem or a 'normal' Hub

Peter_ · 13-06-2011, 12:01

Quote:

Originally Posted by BenMcr

Don't think that's the case actually. When 30Mbit launched existing customers upgrading to 20Mbit stopped getting the SuperHub.

If customers on 20Mbit want the SuperHub they have to pay the full cost for it, so any fault swaps should probably be either like for like modem or a 'normal' Hub

All new customers and replacements should be the relevant hub for the tier of service as that is what it says on the intranet weither it gets done in reality is something quite different.

BenMcr · 13-06-2011, 12:07

Quote:

Originally Posted by Masque

All new customers and replacements should be the relevant hub for the tier of service as that is what it says on the intranet weither it gets done in reality is something quite different.

If 20Mbit customers are still getting SuperHubs for free then that's the process not being followed

XL 20 is now normal Hub only

It does say this on the staff information btw

jb66 · 13-06-2011, 12:07

I'm told give out like for like. I.e a docsis 3 hub if they had a docsis 3 modem b4

virginruinedntl · 13-06-2011, 12:18

are the regular hubs and superhubs both capable of doscis3? Wouldn't it work out better for virgin if doscis3 hubs were given out to new customers and fault replacements so that switching off doscis1/2 will be quicker and cheaper as there would be less customers in need of a doscis3 modem.

replacements could be doscis3 but 20mb users given 20mb config files so that they don't get 30mb upgrade for free but if they want to upgrade speed they can without waiting for a new modem to arrive and postage costs?

would be nice if virgin had doscis3 modems without the wireless as i have a nice wireless-n router with dd-wrt firmware on, they'd be alot cheaper for virgin to buy.

Anyway i'll let you know tomorrow to see if my modem is replaced or if the cabinet across the road is tweaked to fix the upstream high power problem.

jb66 · 13-06-2011, 12:26

Personally if I was vm, I'd only use a docsis3 hub and do away with the regular one

Chrysalis · 13-06-2011, 12:47

jb66 thoughts on this?

my sister reported disconnections. (How she described it to me).

tech swapped her old modem and dir615 for the standard hub, if problem persists apparently she is getting a free superhub.

this is normal procedure?

When I asked her if she has an improvement I didnt really get an answer.

BenMcr · 13-06-2011, 12:54

Quote:

Originally Posted by Chrysalis

this is normal procedure?

D2 modem to D2 Hub could be if the tech didn't have any modems.

Getting a free SuperHub because a Hub doesn't resolve a technical issue certainly isn't

jb66 · 13-06-2011, 13:14

Its not procedure, the superhubs wifi is worse for disconnects!

I only put a superhub in for 10 or 20 if I run out of regular hubs.

virginruinedntl · 14-06-2011, 14:58

engineer fixed my broadband now, QAM164 had changed to QAM256 he said, he's fixed loads of cabinets with this problem. He said its due to the rollout of 100mb.

Getting around the full 20/2mb speed now

Usenet is still capped at 10mb 24/7 though even though this violates virgin's terms of conditions, i should get 20mb until i download too much when it should go to 5mb.