Green box doors left open - Page 14

fudge · 07-06-2009, 16:39

Do what i did , The box that my services are connected too was gradully being pushed onto its back . You could see the wires underneath. Kids were often pulling at them.
I phoned cs and reported it ,2 weeks later still the same
I next reported it on virgins web site , another 2 weeks passed still nothing (by this time it was on its back , how the services were still connected i dont know)
My next step was to fill in a complaints form again on the virgin web site . I had a reply back straight away telling me i will be getting a phone call from someone at the complaints department in the next day or so.
2 days latter i did , i explained every thing to the guy , who was anoyed that virgin had not looked into this and anoyed that no one had phoned me regarding this as well. I was promised this would be delt with . 3days latter the box was upright , and a few weeks later i came home from work to find a brand new box had been installed .
So if you get no joy when reporting something in the normalle way Make an official complaint.

DannyMAC · 02-07-2009, 18:18

I would have put a new lock on it myself and kept VM out.... Lol

Pillhead · 21-07-2009, 17:38

http://allyours.virginmedia.com/forms/cabinet.html

just a reminder for anyone not wanting to go through 15 pages

altis · 21-07-2009, 17:50

What an excellent find. Well done Pillhead.

dave6x · 16-09-2009, 21:39

Quote:

Originally Posted by Pillhead

http://allyours.virginmedia.com/forms/cabinet.html

just a reminder for anyone not wanting to go through 15 pages

Well done, I was just contemplating the nausea of filling in the VM online tome when I spotted your post. Just a few seconds and job's done using this form!

Pillhead · 16-09-2009, 22:31

couldnt tell you if they act on it though

dave6x · 17-09-2009, 11:49

Thanks Pillhead.

Last night I reported a grey steel street cab that had it's top missing and the door removed, although internals did not appear to have been vandalized.

I'll report back here if/when they do anything about.

dave6x · 18-09-2009, 13:15

Quote:

Originally Posted by dave6x

Thanks Pillhead.

Last night I reported a grey steel street cab that had it's top missing and the door removed, although internals did not appear to have been vandalized.

I'll report back here if/when they do anything about.

No action so far.

I have just telephoned to report it again, allegedly they will be out to sort it within 24hours!!!

dave6x · 19-09-2009, 21:18

Quote:

Originally Posted by dave6x

No action so far.

I have just telephoned to report it again, allegedly they will be out to sort it within 24hours!!!

Well here we are and the promised Action within 24 hours hasn't happened!!!

Am I surprised? No! Disappointed? Yes!

If this street cab survives the weekend without having it's innards destroyed by the Saturday revellers returning from a night on the town I shall be very surprised.

Ken W · 21-09-2009, 03:06

Quote:

Originally Posted by dave6x

Well here we are and the promised Action within 24 hours hasn't happened!!!

Am I surprised? No! Disappointed? Yes!

If this street cab survives the weekend without having it's innards destroyed by the Saturday revellers returning from a night on the town I shall be very surprised.

I reported a Virgin Media street box open last July 2nd and it is still open.

Pillhead · 04-02-2010, 15:06

well ive just reported 7 so see what happens lol!

dave6x · 04-02-2010, 15:42

Quote:

Originally Posted by Pillhead

well ive just reported 7 so see what happens lol!

Hope it's more successful than the cabinet I reported twice back in Septemer 2009, see my posts 202 - 204

The cabinet is still minus it's top, various actions have taken place, e.g. a polythene cover was taped over it only to be vandalized within days, the door has been stuck back with sticky tape several times and that is the current situation with the door having been taped on a couple days ago but with the top open to the elements.

I gave up trying to report it as VM seemed full of good intentions but no positive action. This is the next cab down the road from the one that supplies my broadband, I am informed that because it is fibre to the cabs that damage to this cab will not affect my service, however it is strange that the only downtime and outages I get seem to coincide with periods of wet weather? Maybe coincidence, maybe not!!!

nodrogd · 04-02-2010, 19:01

Virgin have just replaced a box a few streets from me. I think I'll take a photo of it and frame it. The old one lost its door 2 years ago and its been sitting with a board saying "Virgin. We apologise for the inconvenience while we are improving our network" propped up against it ever since. Now perhaps they'll start on the other 20 odd damaged or open boxes in the area. I think not

Pillhead · 04-02-2010, 22:19

well ive sent them a polite message saying that i have many kids playing in the area and if they dont do something about it. As its obviously dangerous, i shall report it to my local mp.

For that dont know there is a live mains supply to them boxes that could easily be touched by young children when the front is off

nodrogd · 05-02-2010, 00:38

Quote:

Originally Posted by Pillhead

well ive sent them a polite message saying that i have many kids playing in the area and if they dont do something about it. As its obviously dangerous, i shall report it to my local mp.

For that dont know there is a live mains supply to them boxes that could easily be touched by young children when the front is off

The ones with a mains supply normally give off an audible hum. There were two of these open near me, both outside local schools. I filled in a complaints form on VM's website and they were both closed within 48 hrs. However since they closed them, one has come open again.