Internet Keeps going offline for a few mins - NB, Problem has returned

[carlingman]

Originally Posted by Carth

whey hey, another good thursday evening in the Scunny area lads
here we go then, some problems to consider are:-

a) you have a virus or spyware on your system .. not unless you count NTL as a virus
b) you may have interference from your firewall .. why do I need a firewall ? bugger all can get down the cable cos I can't connect to anywhere
c) your modem has problems ... Yep, it says NTL:HOME on it

am I starting to annoy anyone ? ....... GOOD !! if I can't do what I pay to do, the only alternative is to come here (when connected) and spout this garbage.

Ok lets start at the beginning with your post here.

Originally Posted by Carth

Hi guys, I'm down the Berkley area, it's been crap for a while now. MSN don't stay connected for more than 2 - 3 minutes, online gaming is a joke ( spawn, run for cover, ping out, die) I got so wound up with not being able to contact NTL that I sent a complaint in ( *cough* rather hastily written .... ooops ) No reply yet, mebbe they're still trying to decipher some of the words lol. I ended up ringing the support number (0845 whatever) and a guy named Andrew told me there was an issue with oversubscribing, which they are trying to resolve
Sure hope its sorted soon cos the wife keeps hinting at decorating

So tech support told you they are trying to resolve the problem see no issue there.

Originally Posted by Carth

next excuse ?? hmmmm Global Warming

..... the way things are going, oversubscribing is something that NTL may not have to worry about

Ah I am guessing the 2nd post was humour so we will ignore that.

Originally Posted by Carth

Cheers STEVE H, any help is appreciated 'cos it's getting real bad over here. I've got withdrawl symptoms ..... and she's talking about buying WALLPAPER tomorrow fer crying out loud !! You gotta help me out of this one

edit: I get pages not loading on this site Jarvvo, I need to keep hitting refresh until it loads properly

Your 3rd post again humorous and a thanks as they were in the process of rebalancing the UBR.

Originally Posted by Carth

really strange jarvvo, I've got no ntl mail working, but hotmail is ( aint it strange how all that useless junk stuff manages to get through lmao) and msn is almost instant disconnect

Your 4th post was not specific enough to diagnose any problems.

Originally Posted by Carth

Hi Goo, welcome to the Scunny gamers problem page lol
Its bigger than a green box problem m8, seems to be in patches nationwide.
Mebbe someone shoud ring Bill Gates and ask what the h*ll was in the last critical update hehe

Your 5th post is more humour and maybe a network problem.

Originally Posted by Carth

Yeah I started thinking of changing provider, but to be fair to NTL this is only the second time in 3 years that I've had a problem thats lasted more than one day .... and if lots of folk leave, it means I probably get a more stable connection

Your 6th post praises NTL for 3 years of faultless service.

Originally Posted by Carth

Well I 've just had a quick 10 mins frag on Spearhead with no problems (apart from some wierdo with a rocket launcher that just wanted to try and kill the pidgeons on the roofs ? ) Browsing, EMail and msn seem ok so thanks to whoever did whatever whenever

Later guys, I've got to go and hide the paint and paste gear now

Your 7th post again more humour I presume and all working fine.

Originally Posted by Carth

here we go again .... adding to what must be a contender for the longest running thread on here .... and for good bloody reason !!

Hey, did I mention that last time I went through this crap I complained and got ONE MONTHS REBATE on my connection ... I didn't well I'm telling you now guys ... so go for it This is not a 24/7 connection. This is not what I'm paying £24-99 a month for. It seems that it is] a company trying to keep 20 balls in the air with both hands up its arse. Whatever the problem is, it seems NTL are incapable of fixing it permanently.
I'm not having a go at the mods on here that are working hard to resolve many issues, but for crying out loud ... if there's a problem no-one can resolve just tell us - give us our money back - and we'll **** off somewhere else job's a good en

By the way, spent 1 hr on the phone 2 days ago trying to get through to CS ... eventually answered and asked for my postcode ... the guy said "oh sorry, you've got through to Teeside, I'll put you through to the right area office .... click .... recorded message .. sorry, due to the extremely high amount of callers trying to get through please try again another day ... click .... disconnected

..... am I annoyed ?? .... answers on a postcard 'cos EMail don't work

Some 2 months later when I am assuming everything has worked fine.

Your 8th post here mentions a contender for the longest running thread hmm I think not have a look a round.

You then get a rebate which is not an easy thing to do.

You complain then about 1 hour on the phone well take a look around thatâ₠¬Ã¢â€žÂ¢s not a bad wait time compared with others.

The disconnected calls are inexcusable from them but thatâ₠¬Ã¢â€žÂ¢s life with NTL.

Oh yeh and an attempt to bypass the forums swear filter thrown in for good measure always a good idea.

Originally Posted by Carth

I gotta agree with you Steve, the whole communication thing is a shambles.
I'm also starting to look around at ASDL alternatives. Even though they won't be a match for NTL on a good day, I fear we won't be getting many good NTL days in the future ... and all I want is a decent full time 24/7]connection. Don't matter if it sometimes falls below the stated speeds as long as it doesn't cut off every 2 mins

I'm thinking of ringing the Samaritans ........ to tell them NTL are commiting suicide LMAO

Your 9th post and I agree NTL+Communication = Shambles.

Things have moved and I think you will find plenty of ADSL providers are more than a match for NTL and can offer a 24/7 connection without the cap.

Originally Posted by Carth

It's a ****** take m8, I bet all the top NTL geezers are on AOL

Had a very important tourny match tonight, 8 pm start, and this crap happens again oh well, time to go back to BT I s'pose

Your 10th post another attempt to bypass the swear filter.

More humour and a threat of going back to BT now there was me thinking you were looking for a decent Broadband provider.

Your 11th post unrelated and about AOL so not posting that.

Originally Posted by Carth

Hehe, I didn't let SP2 get anywhere near my comp, Microsh1te are about as reliable as this lot just lately. If it wasnt for Linux not supporting most of the apps I use and games I play, I'd be on it in a flash ... mind you it's getting better all the time .. give it another year and Windows may well be defunct lol.
sometimes I wonder why I keep replying 'cos it takes ages to post the ****ing message lmao

Your 12th post not NTL related just another attempt at bypassing the swear filter.

Originally Posted by Carth

Well blow me same thing tonight ... cut off every 2 mins or so
hmmmm, now let me think .... aaaah I'll call CS ....
NO POINT AT 10 PAST 9 IN THE EVENING

oh well, looks like another £25 NTL won't be getting.


FFS....

Your 13th post again another attempt to bypass the swear filter but this confuses me why the hell are you calling CS surely you should be calling Tech Support and then threatening to withhold payment is not a good idea.

Originally Posted by Carth

Wheeeeeeeeeeeee great fun aint it folks. I could be happily playing online now, but CAN'T

just sent this email to ntl via their web page ....

well hello again ... remember me from about 3 months ago ?? Problems with broadband connection that is 5 mins on, 2 mins off (repeat endlessly ha ha). started Thursday 30/9/04 (but could have been earlier as I was working late for the previous 2 days) and is still with us,(I say us because I am not alone in scunthorpe with this problem). The last time it happened it wasn't resolved until about Tuesday of the following week. Needless to say I am not happy at the prospect of another long weekend of non-active internet. I personaly don't give a hoot about the 600 to 750 upgrade if this problem is going to keep reccuring .... I just want a constant 24/7 connection so I can enjoy what I pay for.
I also tried to ring CS twice last week to cancel my TV but was unable to get through (disconnected after being shunted about), so this happening aswell has made me a VERY unhappy chappy. Thankyou for taking time to read my second rant, but remember ... 3 strikes and you're out.

I also got a full 1 month refund last time I sent one, so give it a try.

Your 14th post an email sent to them, well a Tech who received that probably would not have a clue what you were referring too and would not respond to your threats of 3 strikes and your out.

Your 15th post was good advice directing someone to the NTL contact us option.

Your 16th post is unrelated to this so again I wonââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t quote it.

Originally Posted by Carth

DN15 still no good for online games, browsing etc isn't to bad, I just keep hitting refresh

Your 17th post is not exactly helpful as more info would be needed to diagnose a problem.

Originally Posted by Carth

Yeah we know you lot do your best m8, and we appreciate it, although it may not look that way from the bitter and sarcastic posts in many of the threads < insert hand raised smiley here. You probably get as frustrated and disheartened as we do too. I think most of the frustration on this side of the fence is the difficulty encountered trying to get through on the phone lines, and the repetative basic solutions offered when (if) we do.
Sign of the times now though, everything is going the same way .... if you take your car in for a service it comes back with more scratches and dents than if you left it in Morrisons car park during a chav meet /joke/

Thanks for the info and fix anyway

Your 18th post and again it looks like they have done something right and you have praised them for it and good on you for acknowledging that fact.

Originally Posted by Carth

mebbe it's because we're a sad bunch in Scunny no social life, we just sit in front of the comp all day hogging the bandwidth

I was told of the UBR problem way back in June (?) mebbe we should all chip in and buy the relevant new hardware needed ... for our own convenience

or have a rota system for the weekends

Your 19th post is another attempt at humour and more humour suggesting you chip in and buy a UBR. Well steer clear of that and concentrate on trying to get NTL to recognise the problem and address the issue.

Have you followed up directly on this and asked if there is still a UBR oversubscribed issue as from your posts it would appear not.

Your 20th post again is irrelevant to this thread so again I wonââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t quote it.

Your 21st post again is irrelevant to this thread so again I wonââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t quote it.

Originally Posted by Carth

whey hey, another good thursday evening in the Scunny area lads
here we go then, some problems to consider are:-

a) you have a virus or spyware on your system .. not unless you count NTL as a virus
b) you may have interference from your firewall .. why do I need a firewall ? bugger all can get down the cable cos I can't connect to anywhere
c) your modem has problems ... Yep, it says NTL:HOME on it
am I starting to annoy anyone ? ....... GOOD !! if I can't do what I pay to do, the only alternative is to come here (when connected) and spout this garbage.

Your 22nd post and again a humorous attempt to have a dig at NTL and yet another attempt to bypass the swear filter here.

By spouting this garbage here as you put it will not annoy NTL as this site in case you have not noticed is nothing to with NT L.

You may though however alienate all the NTL employees who will stop by and read your comments and in fact do nothing but make a resolve slower.

Originally Posted by Carth

minor fault ???? ....... oh stop it, your killing me.

well its phone for me tomorrow ....... no matter how long I'm on hold .......

I bet BT are laughing their socks off at this mess, it would be interesting to know how many sign up enquiries they've had in the last 2 weeks

Your 23rd post and this is the most sensible option out of the lot, but do make sure you phone Tech Support this time not Customer Services and be calm and tell them the exact problem rather than threats to cancel and you may find you get more of a positive response.

Originally Posted by Carth

well said m8, until they can get the present stuff running right there's no point even considering a 3mb connection

Your 24th post and something I agree with and it goes back to the basics of learning to walk before you can run.

Originally Posted by Carth

have you uploaded anything to it yet ??

Your 25th post well I am guessing the user has as he mentions he has tried ftp.

Anyhow enough of my spiel (thanks god I hear you all cry) but Carth do not take this personally as it is nothing against yourself but just a pointer to others.

Coming on this forum and shooting your mouth off and by passing swear filters will get you no where fast.

A more reasonable approach would be to start a thread posting your system set up with as much details as possible and as much detail of the problem as possible and what you have tried to resolve this and an excellent guide to this can be found in Ignitions post found
here

Remember at the end of the day this forum is not NTL owned and for issues like oversubscribed UBRs this can normally only be resolved by a rebalance which can only be requested by NTL or brought to their attention by one of the NTL employees that post and read here against the wishes of NTL in some cases.

These peeps in some cases are putting themselves on the line to help out here.

If after that you fail then you have only option and that is to walk with your feet to another provider.

[Darren Wilson]

This is getting beyond a joke now.

For the past 5 weeks I have been experiencing virtually the same problems here in PE29 postcode (Papworth UBR) and this monring alone I have had to reboot the Surfboard 4100 4 times due to total packet loss. It wouldn't be so bad usually but being off work sick and trying to catch up with what bits of work I can do from home is becoming impossible now when I use Remote Desktop from my notebook to my workstation in the office. Nothing to do with the PC's as the modem is going through a router which is testing out 100% fine. No Spyware or other nasties on any of the 4 systems that are present here at home. Firewall certainly not blocking anything that it shouldn't be. These issues have only started since the upgrade to 1.5mbps (I had plenty of issues prior to the upgrade though a few years back which were resolved thanks to Ptarmigan). Even friends are having similar problems.
The CAB that I connect to was partially open last week and thought that this may have been causing the problem, but from looking out the window, it is now fully enclosed again. I was even thinking it could be the Surfboard 4100 starting to play up or a bag config file, as each time I need to cycle the modem to regain a connection.
Getting very peeved at NTL now especially as I have had to phone them up every month for the past 3 months due to them taking payment each month from one of my credit cards for the bills WITHOUT my permission even after I have told them to remove my card details (can you say FRAUD NTL???), and now the credit card company and my solicitors are looking at legal proceedings over this fraudulant use (each month they have made me exceed my card limit incurring extra charges from the card company).

[Bubo]

Originally Posted by carlingman

snipped

O_o

[nopcode]

woohoo, It seems us in scunthorpe have finally had our problem recognised officially!!!!


http://www.ntl-isp.ntl.com/ServiceStatus/

check out the entry for scunthorpe

Recognition of your foe is the first step at least !!

[Carth]

@ carlingman

no probs bud, nice post ..... bet it didn't take you 7 attempts did it

my connection problem is still here .... along with my attitude towards incompetence

bye y'all

[carlingman]

Originally Posted by Carth

@ carlingman

no probs bud, nice post ..... bet it didn't take you 7 attempts did it

my connection problem is still here .... along with my attitude towards incompetence

bye y'all

Well actually it did take me a few attempts to post it but it was nothing to do with my connection more to do with the fact i had to strim out the maximum amount of smilies and images used.

Still stick with my original thoughts and post a new thread with your problems and hope it gets picked up by a passing NTL person and escalated.

[BootBlock]

Okay.. that wasn't good. My connection was dead for two days and it's only just come back. I hope NTL fixed the problem and it wasn't actually related to it getting worse..

[BootBlock]

Dunno about anyone else, but it's come back for me. Goes off for a few hours, comes on for a couple of minutes, and repeat.

[nostra]

have you checked the diagnostics on the cable modem? to see whats going on

[BootBlock]

Yep, done all that. As far as the modem, router, and PC are concerned, everything is fine. Something of NTL's is completely buggered in Scunthorpe..

[Mauldor]

Hmmm odd - as lack of posts by me suggests that ive not had any problems since the last bout (while ago i think) - As a suggestion - if you can force a New Ip , see if that fixes it .. if your on a router, chnage MAC by one digit, reboot the lot

[Bubo]

I just noticed very choppy performance in mohaa online game, was ok yesterday. Web browsing seemed laggy too, some sites timeing out.

[Salu]

Ive have a similar problem as described by various people above..

Long pauses (up to 10 seconds) when playing games sometimes leading to loss of service. Cable modem reboot seems to fix it temorarily. Slow browsing etc...

I was told by Tech services that the UBR is over subscribed. There are 518 people on it. How average is that? Anyone know.

Engineer booked to come out.....