Merged-Manchester Browsing Slow.

[etccarmageddon]

do you have a contact number I can ring on a sunday night at 10pm?

[Ignition]

Originally Posted by th'engineer

Its not read the threads its bobbins again

1 Person complaining, the proxies covering you aren't even switched on yet?

Not enough to stop the complaints with DNS E-mail and proxies

Don't cloud the issue, e-mail is nothing to do with proxy, complaints on this board from elsewhere regarding proxies are rare, DNS is pretty much there now AFAIK.

You assume that its nice to know also appears outside NTLs expertise with all the problems

No, I know it from some of your posts, which are technically quite incorrect, and previous conversations.

People in the trail area are having problem makes me wonder what network techs NTL employ, reading of problems required whats this thread for reading required.

It's not a trial, it's live deployment.

But they know how to make proxies work by clustering and suitable software

Suitable software? It's done at router, not by specific clustering kit, see my point previously about your realms of expertise.

So you agree there is and will be a problem

I certainly did not say that, I referred to issues from quite some time ago as was very clear from my words.

YES and we are talking NTL here to get them sorted, will be oh another fix, DOH that did not work, oh another fix DOH that did not work three months later with lost revenue in the North west and a smaller customer base you switch them off again and go back tio the drawing boards after losing NTL loads of Money.

Whatever, sounds like with anticap failing you are looking for another campaign. Though you nearly got kicked out of there after scaring away every ntl employee and supporter of the cap who posted there with rather over-zealous remarks. There may be issues to begin with as caches are carrying live traffic, resolvable ones, and there are a lot of other factors that can affect browsing speeds, as I'd hope you know, easier to blame caches than do any real troubleshooting no?

REMEMBER PHONE UP CS AND COMPLAIN to Alan Grant on these proxies

An excellent plan. Then those with real serious issues will be ignored due to a mass of mail from those who aren't proxied at the moment, such as yourself, have no issues relating to them, but still see fit to spam the MD of their area for whatever reason. Tech support is there for a reason, if you have real issues with web browsing log calls with them, once a few such calls are logged issues tend to be escalated higher up and reach the right people. There is due process, which when followed can get the right results, and some of ntl's network people do read these forums, though it gets less and less as they get bored of unsubstantiated criticism and people who think they know their jobs better than they do. Biting the hand that feeds you comes to mind, these people have a job to do and come on here to assist out of courtesy, being told they are clueless will achieve nothing, just as it did on anticap. *vaguely remembers ntl nettie from there running away after a chat with Th'Eng*.

I've had enough of this subject anyway , campaign away, or if you find it that objectionable get ADSL as you threaten to, you will almost certainly be proxied soon Th'Eng, everywhere else is, why should mant be different?

[BBKing]

Drop us a PM if you're having problems off Baguley proxies - anyone not having problems welcome too of course - I'm presuming they're working if only a couple of people are saying they're not, but more than say five having issues would concern me, especially if they were working fine after the fix - after all the original fault caused a blizzard of posts on here and elsewhere which stopped abruptly after the fault was fixed.

eng - n00b is right, Nynex had nowt to do with any IP stuff in Manchester.

[Ignition]

Originally Posted by BBKing

Drop us a PM if you're having problems off Baguley proxies - anyone not having problems welcome too of course - I'm presuming they're working if only a couple of people are saying they're not, but more than say five having issues would concern me, especially if they were working fine after the fix - after all the original fault caused a blizzard of posts on here and elsewhere which stopped abruptly after the fault was fixed.

eng - n00b is right, Nynex had nowt to do with any IP stuff in Manchester.

Ditto, those genuinely having issues are more than welcome to PM me, but please no-one with .mant.xxxx.ntl.com in their hostname, you aren't covered by Baguley.

Thanks.

[th'engineer]

So gentlemen we did have problems with the new proxies then. Thats a good sign for the rest of them

[th'engineer]

Originally Posted by JustAnotherN00b

Whatever, sounds like with anticap failing you are looking for another campaign. Though you nearly got kicked out of there after scaring away every ntl employee and supporter of the cap who posted there with rather over-zealous remarks.

You really have been to the NTL school of customer management lies without evidence

[Ignition]

Yikes a fault, best sue us then, how dare we have a fault - how incompetent, how disgraceful, how come Winnersh and so many other places seem to be working so well 99% of the time if they don't work?

[th'engineer]

Originally Posted by JustAnotherN00b

Yikes a fault, best sue us then, how dare we have a fault - how incompetent, how disgraceful, how come Winnersh and so many other places seem to be working so well 99% of the time if they don't work?

Now if you was in your honest mode and thought about it for once, everytime certain enhancements are made they do not help the customer use his service.

THE CAP seeing as you brought it up, DNS issues, E-mail and proxies all the things that make the BB experience bad with NTL .

Anyway you want to add proxies to a system that nearly performs right, wheres your common sense .
You have that addy for NTL engineering

[Ignition]

Originally Posted by th'engineer

Now if you was in your honest mode and thought about it for once, everytime certain enhancements are made they do not help the customer use his service.

THE CAP seeing as you brought it up, DNS issues, E-mail and proxies all the things that make the BB experience bad with NTL .

Anyway you want to add proxies to a system that nearly performs right, wheres your common sense .
You have that addy for NTL engineering

I sense you're calling me a liar? I work for ntl, and am in no way representing them here, I'm under no obligation to provide any positive spin, I just think you're being grossly unfair, prematurely judging and unfairly generalising, and those who maybe aren't as experienced in this forum may take what you're saying as the gospel truth rather than ill-informed and bordering on rant.

I have many addresses for NTL engineering, none of whom are customer facing, and I don't think they'd appreciate me giving their addresses out, like most companies there are processes that are followed to achieve recordable results, rather than jumping straight to the top of the chain and making the larger number of people employed at lower levels redundant.

As I said if you have a major issue with the way your service performs maybe you should look elsewhere, there aren't that far short of a million subscribers to ntl's cable modem / Set Top Box high speed internet services now, more than any other retail provider, so must be doing something right.

My honest view is no we aren't perfect, but neither do we always get everything wrong, there are some very good engineers working for the company, some of the best anywhere, things don't always go absolutely to plan, you fix what's wrong then all should be pretty much fine until a fault occurs, which it will eventually to caches - they go wrong from time to time like every other piece of kit. So long as they don't break too often, are fixed rapidly, and while working they perform all good then fine, and going by the much lower number of complaints they are behaving much better now.

Wait until you are proxied, see how things run. I hope you won't complain whether service is good or not, you haven't said if you'll accept they work when they do.

I am now very bored of this, this is detracting from the real thread, and going round in circles, last post in this thread unless anyone needs me

[Ignition]

Originally Posted by th'engineer

You really have been to the NTL school of customer management lies without evidence

Well, I'm not gonna name names, but I'm certainly not lying - might want to talk to your co-members of the executive. Showing up late for meetings, scaring off ntl staff who posted on your forums didn't impress.

[EDIT] When you accuse me of being personal - I didn't refer to you as a liar, and stated facts all the way through.

[th'engineer]

Lets face it why do you have to go into personal attacks, thought you would at least been able to debate the reasons for proxies not working. And if you care to read the post it is really asking one thing, why when NTL engineering decisions are made. Why do they not test it properley, implement systems that do not work, the inability to engineer the network to cope with capacity before it falls over. Lack of monitoring to anticipate problems.

DNS that falls over E-mail Fall overs PROXY Fall overs from where you are coming wrong there is no evidence to support your argument but facts from NTLs own server status page in respect of my argument.

Monitoring software has been available for years crikey was working on data over RF in 1981 when some people where not even in the industry.

[BBKing]

You did say he was producing 'lies without evidence', eng, which I think is a personal attack. Also, please re-read your posts before posting, your standard of English is sliding downhill, it's getting harder to understand your points (or, indeed, if you have a point).

To whit:

DNS that falls over E-mail Fall overs PROXY Fall overs from where you are coming wrong there is no evidence to support your argument but facts from NTLs own server status page in respect of my argument.

What on earth does that mean?

[th'engineer]

Originally Posted by BBKing

You did say he was producing 'lies without evidence', eng, which I think is a personal attack. Also, please re-read your posts before posting, your standard of English is sliding downhill, it's getting harder to understand your points (or, indeed, if you have a point).

To whit:



What on earth does that mean?

Network Problems that are preventable with good monitoring and capacity planning

BTW BBK if you read just another noobs post the attacks started there M8 no evidence of the anticap team threat against me never was, he was just BS in good old NTL style.

Its a shame he cant debate things without being personal, all about going up

[BBKing]

Network Problems that are preventable with good monitoring and capacity planning

And how precisely was that conveyed by your original post, in a form that a reader and user of the English language would understand?

n00b isn't attacking you personally, merely the quality of your posts, which I'm sorry to say have deteriorated in recent weeks, to the point where I'm spending time disentangling your syntax to find an incorrect fact at the bottom of it. He's entitled to correct you, after all we're seeking the truth here, I think, which is occasionally that ntl are running their network properly (shock horror).

I've had no PMs about poor performance from Baguley caches since my offer earlier today, no one has posted here or elsewhere with a verifiable problem with them, so am therefore presuming they're working. Where's your evidence that they aren't? Is my presumption incorrect? If so, why?

[th'engineer]

There was me thinking NTL had turned a corner, well in that case looks like theres nowt more to mention on the matter until the proxies fall over.

If people have problems and go to ADSL, suppose its not my loss but NTLs.

The difference from this year and last year is that most of the NW can get ADSL in NTL BB areas. Last year was slightly different, but BT have extended their coverage. So many providers are available, take no notice like last year when customers left and NW BU churn rate was high.