Superhub Virgin Business Superhub now has Modem Mode - Page 11

drsox · 18-04-2015, 13:24

1. VM Business Broadband with SH is a consumer grade service.
>> Seems a bit that way except when I called support I got a guy in the UK who seemed to not be a script monkey. The reliability of a constant TCP connection (our business application has several setup 24/7 streaming to a server) is far less reliable than the Zen or even BE Broadband DSL line the business used to have.

2. In Router mode, a static IP address is provided (is it publicly routable?)
>>> Yes

3. In modem mode, a publicly routable dynamic IP address is provided.
>>> Dynamic IP customer: probably works fine.
>>> As a Single Static IP Customer my experience: A dyanmic IP seems to be provided to whatever device you plug in but doesn't seem to be routable. >>> Multiple static IP customer: Modem only mode seems to work fine.

4. For now, modem mode is somewhat broken.
>>> Correct. If you want a single static IP.

Kushan · 19-04-2015, 18:14

Quote:

Originally Posted by drsox

1. VM Business Broadband with SH is a consumer grade service.
>> Seems a bit that way except when I called support I got a guy in the UK who seemed to not be a script monkey. The reliability of a constant TCP connection (our business application has several setup 24/7 streaming to a server) is far less reliable than the Zen or even BE Broadband DSL line the business used to have.

Our own experience with Zen was less than desirable. We had regular drops on our DSL every month and got fobbed off quite regularly by them, even though we could show them connection graphs that showed issues. Not tried VM business though so I can't directly compare like you can.

I think like almost any consumer-grade service (Which I would class Zen as), it's luck of the draw what your area is like unless you're willing to pay big bucks.

qasdfdsaq · 19-04-2015, 18:19

Quote:

Originally Posted by Kushan

I think like almost any consumer-grade service (Which I would class Zen as), it's luck of the draw what your area is like unless you're willing to pay big bucks.

Ultimately, when it is a rebadged consumer service with different support you are still at the mercy of whatever consumer grade carrier hardware the network runs on.

You can have the most helpful technical support person in the world but they're still not going to be able to dig up your cable and replace it with one of these:

http://www.theregister.co.uk/2015/02...thernet_cable/

pip08456 · 19-04-2015, 18:46

Quote:

Originally Posted by qasdfdsaq

You can have the most helpful technical support person in the world but they're still not going to be able to dig up your cable and replace it with one of these:

http://www.theregister.co.uk/2015/02...thernet_cable/

Weren't they selling these in the £1 store last week??

drsox · 17-05-2015, 12:48

Our SuperHub continues to drop off the LAN (while still responding to remote admin and ping on the WAM) every week or week-and-a-half.
It has become so annoying that a lot of our traffic is now load balanced over our feeble ADSL backup line.

It astonishes me that vm have not issued another firmware update to fix this. Bring back the old blue or silver Cable modems where you could use your own router even in single or dynamic IP mode.

sebyoung · 17-05-2015, 12:58

I'm amazed too. We are having to reboot our router every 2-3 days. Virgin say they are working on it as a priority, but they've known about it for, what, 6 months? They offered an upgrade to the faster service, but of course they don't offer a static IP. They will also let you out of your contract, but that doesn't suit either. Apparently a fix is due within the next month!

ccarmock · 17-05-2015, 15:47

I'd be interested in what that fix actually is - ie new firmware for the SH1, but that's a similar timeline to what I was told for the fixed Ip firmware for the SH 2AC so wondering if that might be their fix to swap them out.

Sephiroth · 17-05-2015, 16:05

They rarely tell you/us anything. Which I find disrespectful and somewhat arrogant.

pcfarrar · 29-05-2015, 08:03

I've got a 50MB business connection with single static IP and now need to connect up a Watchguard for a branch office VPN. If modem mode worked it wouldn't be a problem but I guess I can't really do it properly with a single static.

How easy is it to switch to 5 static IP's with Virgin? The business website doesn't explain how you do it at all. On BT Business infinity you can just login your account and instantly switch but I'm guessing Virgin isn't that easy...

sebyoung · 29-05-2015, 08:12

In fairness to Virgin it was actually very easy. Just phone up, they send off a request, then they'll email you through the details once it's setup. It only took about a day IIRC.

Now they just need to fix this firmware issue. I'm sick of having to reboot the SH every 2 days.

pcfarrar · 29-05-2015, 08:25

Quote:

Originally Posted by sebyoung

Now they just need to fix this firmware issue. I'm sick of having to reboot the SH every 2 days.

We've got 3 Superhubs with 50MB connections at the same site and only one suffers from the crashing problem the other 2 are rock solid. Very odd...

sebyoung · 29-05-2015, 08:34

That is odd!

drsox · 29-05-2015, 09:21

Are they all on the same firmware version?
Are they all plugged into the same LAN? (if so, do you use vlans?)

Ignitionnet · 29-05-2015, 09:48

Quote:

Originally Posted by drsox

Are they all on the same firmware version?
Are they all plugged into the same LAN? (if so, do you use vlans?)

Does the Superhub's business firmware support VLANs or will it need to be on an access port and hence have no visibility of the tag?

pcfarrar · 29-05-2015, 09:50

Quote:

Originally Posted by drsox

Are they all on the same firmware version?
Are they all plugged into the same LAN? (if so, do you use vlans?)

Yes they are all the same software version, BUS_V2.37.13.

All 3 are on completely different LAN's. The one that crashes is the more heavily used of the 3.