CableForum & NTL to meet - Page 11

etccarmageddon · 15-04-2005, 22:28

Quote:

Originally Posted by Paul M

Hmm, now why would someone posting from an Australian ip address be concerned about ntl - unless, of course, they were a troll trying to hide their real identity.

they obviously have too much time on their hands.

greencreeper · 15-04-2005, 22:42

A Coggy award maybe - for the Uber Troll Sniffer?

Marge · 15-04-2005, 22:43

Quote:

Originally Posted by Chrysalis

Marge and how do you know, my statement is based on my own experience and other posts I have seen, whats your statement based on?

My "statement" is based on nearly five years of working for ntl.

As a grown adult do you seriously think I would work for a company that encouraged me to lie to, pretend to and mislead customers. Do you think we don't have any morals and would quite cheerfully do this just because ntl told us to. They'd have uproar amongst the staff and don't you think any of us who post on here would have made a right song and dance about it.

If this post offends then sorry but tough. I hardly ever respond to posts like this and usually have a good laugh at them but this one is really quite personally insulting.

15-04-2005, 22:45

Quote:

Originally Posted by Marge

My "statement" is based on nearly five years of working for ntl.

As a grown adult do you seriously think I would work for a company that encouraged me to lie to, pretend to and mislead customers. Do you think we don't have any morals and would quite cheerfully do this just because ntl told us to. They'd have uproar amongst the staff and don't you think any of us who post on here would have made a right song and dance about it.

If this post offends then sorry but tough. I hardly ever respond to posts like this and usually have a good laugh at them but this one is really quite personally insulting.

you forgot to add that it was stupid too

Nikko · 15-04-2005, 23:53

I have been saying for some time in numerous threads that someone has an agenda here.

Looks like the right people are now alerted to check back on posting history and do a swift analysis.

16-04-2005, 00:22

Quote:

Originally Posted by homealone

that attempt to implicate Peter was despicable - thankyou CF Team, I had nearly replied before I suddenly noticed it was not proper Lagopus mutus..

Yes it had me double checking at first. As always the admin and mods were on the ball

Ignition · 16-04-2005, 12:24

Quote:

Originally Posted by partmigan

Its a bit concerning that NTL Employees reserve the right to be rude to people in public while also reserving the right to not be bothered by PMs.
Bill your attitude is dissapointing. In your own time or not Chrysalis is one of many people here who pay your wages.
Respect is a two way thing.

Nah, my wages are still being paid by bond holders / banks. When ntl generates sufficient free cash flow to pay the wage bill I'll agree with that statement.

Although when customers pay for nothing other than to pay my wages I'll agree wholeheartedly. They pay for their service, they pay for it to work and part of the cost of supporting that service is my wages.

So kindly be quiet dude, I hate that 'I pay your wages' crap. Probably a big favourite of Civil Servants as every tax payer in the UK could say that, and all be equally incorrect.

Anyone who thinks they've taken a battering at the hands of an ntl staffer here unwittingly knows where the 'report this post' button is, although I'd wager most have a little shameless behaviour in the past towards ntl staffers which caused it.

BTW Gaz That latin means Rock Ptarmigan

Also do I win a prize, I spotted you as soon as your name showed up on the 'newest member' section

No need to even post, the name gave away the game.

16-04-2005, 12:47

Quote:

Originally Posted by Ignition

BTW Gaz That latin means Rock Ptarmigan

- thankyou, I will google again

Chrysalis · 16-04-2005, 16:37

So how does marge know other staff arent incompetant then?

So its bull**** I got doublebilled, others got doublebilled and even ian@huth has acknowledged this problem.

Problems are there please do not try to hide them by calling people liars, this is a bad bad attitude to take.

Your comment Marge if you are indeed staff, if you dont aknowledge this problem then you are also incompetant, some links for you.

Funnily enough noone from cable forum team made a single comment in these threads, do they read the billing forum?

http://www.cableforum.co.uk/board/sh...ad.php?t=25057
http://www.cableforum.co.uk/board/sh...ad.php?t=26458
http://www.cableforum.co.uk/board/sh...8&postcount=14
http://www.cableforum.co.uk/board/sh...ad.php?t=26275

--edit--

I am harsh calling you incompetant but you could have just confirmed staff are not told to say this so that is ruled out, but I still want NTL refusal to refund double billing to be solved.
__________________

Quote:

Originally Posted by Paul M

How about the fact that she works for ntl

Some of the crap you spout really is becoming tiresome to all.

This is where me and you differ, I have never called someone else's post crap I read and take in all what others say and have respect for everyone's opinions, you seem to call my post crap simple because you dont like what you read.

dilli-theclaw · 16-04-2005, 16:47

Quote:

Originally Posted by Chrysalis

<snip>

And a post like that is really going to get a positive response?

Between you and marge I know who I respect and trust. And it's not you.

Ignition · 16-04-2005, 17:06

Ok, enough.

Think it's clear what's going on.

Marge has said nothing about how competent or otherwise ntl staff are. She has however said that she has herself at no point been encouraged to lie to customers.

Obviously there are some incompetent staff in ntl, as there are in any other company. Whether Marge knows about them or not isn't really an issue.

You are claiming she has said things she has not. She merely commented on staff not being told to rip custs off intentionally.

Calm down all

Marge · 16-04-2005, 17:08

How dare you call me incompetent, who the hell do you think are. Your post was saying that you believe staff are told to "pretend" things to customers, I really do not know which planet you have just arrived from but I'm tempted to send you back with a kick up the backside. At no point have I said that double billing isn't a problem or error, I said no-one in ntl have ever told me to tell customers anything other than the truth. Please stop trying to twist what I have actually said into something completely different.

Chrysalis · 16-04-2005, 17:11

So I ask 3 simple questions.

Are you accusing me of lying about my own billing experience?
Do you think the other threads are bull****?
Do you think people with issues such as this should stay quiet to make people like yourself feel better?

end of the day online forums will have people venting their frustrations, I could pretend I have no problems so I make lots of friends but I speak for how things are and feel strongly about it. I myself got nothing against marge it is no war, but I still fail to understand why some staff defend the company so hard when tommorow they could be made redundant like so many of their colleagues. I dont see what is productive about attacking people who say anything that puts NTL in a bad light right now I have ended up writing 2 posts that are OFF TOPIC with this thread because of personal attacks one of them by forum staff. Its these type of attacks that will put people such as simon duffy off sites like this, take a look at the other forum where they post trials and you do not see forum mods attacking people who post problems instead they try and help them deal with the the problem.

Nemesis · 16-04-2005, 17:12

Right ...

I think things need to calm down in here.

The Team are aware that some people have been double billed as a result of the upgrade to the speed, and even the meeting we had with ntl, the problems surrounding the upgrades were outlined.

We will be pursuing these problems with ntl, but I fail to see where having a go at the team or the ntl staffers is going to get you ... apart from the obvious.

Now please calm it down .... you are already on the slippery slope. If you have a specific item that you think we need to take to ntl then PM one of the Team.

Chrysalis · 16-04-2005, 17:13

Quote:

Originally Posted by Ignition

Ok, enough.

Think it's clear what's going on.

Marge has said nothing about how competent or otherwise ntl staff are. She has however said that she has herself at no point been encouraged to lie to customers.

Obviously there are some incompetent staff in ntl, as there are in any other company. Whether Marge knows about them or not isn't really an issue.

You are claiming she has said things she has not. She merely commented on staff not being told to rip custs off intentionally.

Calm down all

You are right I will say no more on the incompetant issue now, but would like a response from someone concerning the 4 links I pasted and if this is an issue that simon duffy or a liason could look at.