Upgrade - What do I do?

stamp · 01-12-2003, 17:27

Called up to upgrade to 600k broadband from 150k using stand alone modem.

Do I need to do anything. restart or whatever? or just wait?

thanks

stamp

Ramrod · 01-12-2003, 17:31

Why don't you run the speed test on the front page and see what speed your getting?

paulyoung666 · 01-12-2003, 17:38

Quote:

Originally Posted by stamp

Called up to upgrade to 600k broadband from 150k using stand alone modem.

Do I need to do anything. restart or whatever? or just wait?

thanks

stamp

reboot the modem in my experience

stamp · 01-12-2003, 18:43

"As part of our commitment to provide you with an excellent standard of service, from Sunday 30th November to Tuesday 2nd December we?re making some improvements to our systems. During this time you will be unable to make changes to your Internet service, however you will still be able to send and receive emails, surf the web and upload to your webspace. Our Internet support centres will have no access to their systems during this period, normal service will be restored on the morning of 3rd December. We apologise for any inconvenience caused."

doh ! guess this is why nowt's happened.

act this is 600k is it????

Mon, 01 Dec 2003 19:44:24 GMT
1st 128K took 0 ms = Infinity Bytes/sec = approx Infinity kbits/sec
2nd 128K took 18391 ms = 7127 Bytes/sec = approx 59 kbits/sec
3rd 128K took 15781 ms = 8306 Bytes/sec = approx 69 kbits/sec
4th 128K took 18000 ms = 7282 Bytes/sec = approx 61 kbits/sec

paulyoung666 · 01-12-2003, 18:50

Quote:

Originally Posted by stamp

"As part of our commitment to provide you with an excellent standard of service, from Sunday 30th November to Tuesday 2nd December we?re making some improvements to our systems. During this time you will be unable to make changes to your Internet service, however you will still be able to send and receive emails, surf the web and upload to your webspace. Our Internet support centres will have no access to their systems during this period, normal service will be restored on the morning of 3rd December. We apologise for any inconvenience caused."

doh ! guess this is why nowt's happened.

act this is 600k is it????

Mon, 01 Dec 2003 19:44:24 GMT
1st 128K took 0 ms = Infinity Bytes/sec = approx Infinity kbits/sec
2nd 128K took 18391 ms = 7127 Bytes/sec = approx 59 kbits/sec
3rd 128K took 15781 ms = 8306 Bytes/sec = approx 69 kbits/sec
4th 128K took 18000 ms = 7282 Bytes/sec = approx 61 kbits/sec

nope it aint , it should be around 600kbits/sec , have you rebooted the modem ??????????

stamp · 01-12-2003, 19:00

right speed test again

Mon, 1 Dec 2003 19:56:47 UTC
1st 128K took 23390 ms = 5604 Bytes/sec = approx 47 kbits/sec
2nd 128K took 12547 ms = 10446 Bytes/sec = approx 87 kbits/sec
3rd 128K took 12344 ms = 10618 Bytes/sec = approx 88 kbits/sec
4th 128K took 14875 ms = 8812 Bytes/sec = approx 73 kbits/sec

have unplugged the modem and restarted it and my pc. is this sufficient?

has anyone heard anything about the "as part of our..." quoted above?

ta

paulyoung666 · 01-12-2003, 19:31

Quote:

Originally Posted by stamp

right speed test again

Mon, 1 Dec 2003 19:56:47 UTC
1st 128K took 23390 ms = 5604 Bytes/sec = approx 47 kbits/sec
2nd 128K took 12547 ms = 10446 Bytes/sec = approx 87 kbits/sec
3rd 128K took 12344 ms = 10618 Bytes/sec = approx 88 kbits/sec
4th 128K took 14875 ms = 8812 Bytes/sec = approx 73 kbits/sec

have unplugged the modem and restarted it and my pc. is this sufficient?

has anyone heard anything about the "as part of our..." quoted above?

ta

yes i have heard about it , i flagged it up the other day , can you post a copy of docsdiag , that will tell you what service you are on , mind you it dont even seem fast enough for 150 k service to me

stamp · 01-12-2003, 19:59

DocsDiag v030720 Copyright 2001-3 Robin Walker rdhw@cam.ac.uk

Ambit EuroDOCSIS Cable Modem 60549EU HW_Rev:1.9, SW_Rev:2.40.3219

System up time = 0 days 00h 28m 34.00s
Ethernet carrier sense xmit errs.1 = 50
Downstream channel ID = 1
Downstream channel frequency = 586750000 Hz
Downstream received signal power = -1.7 dBmV
Upstream channel ID = 1
Upstream channel frequency = 40784000 Hz
QoS max upstream bandwidth = 64000 bps
QoS max downstream bandwidth = 150000 bps
SigQu: Signal to Noise Ratio = 32.9 dB
Cable modem status = Operational
Upstream transmit signal power = 56.0 dBmV
Date and Time = 2003-12-01,20:57:33.0
Configuration filename = ntlhm120-bronze.cm
Press any key to continue...

grrrr
I guess i'll wait till the 3rd dec. and all i wanted was to upgrade ! lol.

**Mick** · 01-12-2003, 20:18

Quote:

Originally Posted by stamp

DocsDiag v030720 Copyright 2001-3 Robin Walker rdhw@cam.ac.uk

Ambit EuroDOCSIS Cable Modem 60549EU HW_Rev:1.9, SW_Rev:2.40.3219

System up time = 0 days 00h 28m 34.00s
Ethernet carrier sense xmit errs.1 = 50
Downstream channel ID = 1
Downstream channel frequency = 586750000 Hz
Downstream received signal power = -1.7 dBmV
Upstream channel ID = 1
Upstream channel frequency = 40784000 Hz
QoS max upstream bandwidth = 64000 bps
QoS max downstream bandwidth = 150000 bps
SigQu: Signal to Noise Ratio = 32.9 dB
Cable modem status = Operational
Upstream transmit signal power = 56.0 dBmV
Date and Time = 2003-12-01,20:57:33.0
Configuration filename = ntlhm120-bronze.cm
Press any key to continue...

grrrr
I guess i'll wait till the 3rd dec. and all i wanted was to upgrade ! lol.

Just for clarification, when your on 600K, the last bit on the Configuration filename should read silver.cm for the 600K service instead of the bronze.cm which is the 150K service. (gold.cm is the 1MB service)

Edit:- BTW Welcome to nthellworld.co.uk

01-12-2003, 20:35

hi stamp

those speed figures are awful, even if you are still on 150K, you should get 150K, yours is at least half what it should be. It could be caused by any number of things e.g. your MTU or proxy settings.

any chance you could do this speed test & post the results? - delete your 'personal' info before you post btw

http://www.vantage.pwp.blueyonder.co.uk/v2/v2.htm

Gaz

stamp · 01-12-2003, 21:14

okay here goes...

Speed Test Report

Broadband Speed Test - for ntl:World - 128k service
By Daniel Elwell - dannyelwell2001@msn.com
Get this test from http://www.vantage.pwp.blueyonder.co.uk

*** THIS TEST IS NOT OWNED OR PAID FOR BY BLUEYONDER ***
If you like this Speed Test, please make a donation to help me
meet the development costs. No ISPs pay me to maintain this test.
More information: http://www.vantage.pwp.blueyonder.co.uk/donate.htm

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
These results are only a snapshot of this particular moment. They are dependant
on any other Internet use on this computer and any delays
on the Internet. To improve accuracy, run the test several times.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Section 1: General Ping Results
A Ping test is the time taken for a server to reply to a request

ntl:World Server:
32ms - Normal - it's about right!

UK Server 1 (www.demon.net):
0ms - *** PING timed out ***
Tracert to specified location:

Tracing route to 194.159.254.213 over a maximum of 20 hops
1 20 ms 79 ms 75 ms 10.64.144.1
2 16 ms 57 ms 16 ms 80.3.66.9
3 83 ms 12 ms 16 ms 80.3.65.5
4 107 ms 61 ms 8 ms 62.253.188.233
5 139 ms 14 ms 11 ms 62.253.185.78
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
Trace complete.

UK Server 2 (www.bbc.co.uk):
34ms - Normal - it's about right!

UK Server 3 (www.ic24.net):
16ms - Excellent - better than expected

USA East Coast Server (www.yahoo.com):
0ms - *** PING timed out ***
Tracert to specified location:

Tracing route to 64.58.76.176 over a maximum of 20 hops
1 185 ms 321 ms 55 ms 10.64.144.1
2 14 ms 77 ms 126 ms 80.3.66.9
3 82 ms 52 ms 10 ms 80.3.65.5
4 11 ms 12 ms 127 ms 62.253.188.233
5 31 ms 86 ms 31 ms 213.105.172.6
6 68 ms 50 ms 27 ms 166.63.211.149
7 89 ms 128 ms 86 ms 206.24.226.99
8 206.24.238.38 reports: Destination host unreachable.
Trace complete.

USA West Coast Server (www.lycos.com):
129ms - Normal - to be expected

European Server (www.marcopoly.com):
113ms - Slightly off - it should be less than 150ms

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Section 2: Custom Server Ping Results
These results are to four user-definable servers.

Blueyonder Counter-Strike 1:
0ms - *** PING timed out ***
Tracert to specified location:

Tracing route to 194.117.138.249 over a maximum of 20 hops
1 73 ms 84 ms 56 ms 10.64.144.1
2 35 ms 19 ms 72 ms 80.3.66.9
3 38 ms 9 ms 121 ms 80.3.65.5
4 10 ms 22 ms 16 ms 62.253.188.233
5 83 ms 74 ms 31 ms 62.253.185.78
6 194.117.147.69 reports: Destination host unreachable.
Trace complete.

Blueyonder Team-Fortress Leage 1:
0ms - *** PING timed out ***
Tracert to specified location:

Tracing route to 194.117.138.225 over a maximum of 20 hops
1 125 ms 223 ms 33 ms 10.64.144.1
2 91 ms 9 ms 13 ms 80.3.66.137
3 176 ms 101 ms 34 ms 80.3.65.133
4 10 ms 52 ms 75 ms 62.253.188.237
5 25 ms 63 ms 14 ms 62.253.185.82
6 194.117.147.69 reports: Destination host unreachable.
Trace complete.

BarrysWorld Master Server (all games):
0ms - *** PING timed out ***
Tracert to specified location:

Tracing route to 213.221.174.165 over a maximum of 20 hops
1 33 ms 27 ms 202 ms 10.64.144.1
2 7 ms 13 ms 134 ms 80.3.66.137
3 15 ms 14 ms 60 ms 80.3.65.133
4 59 ms 42 ms 130 ms 62.253.188.237
5 18 ms 11 ms 14 ms 62.253.185.82
6 29 ms 93 ms 23 ms 212.250.14.14
7 19 ms 20 ms 23 ms 213.221.179.115
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
Trace complete.

Japanese Ping Server (VERY long distance!):
0ms - *** PING timed out ***
Tracert to specified location:

Tracing route to 211.13.208.202 over a maximum of 20 hops
1 21 ms 596 ms 176 ms 10.64.144.1
2 32 ms 26 ms 16 ms 80.3.66.137
3 11 ms 129 ms 91 ms 80.3.65.133
4 15 ms 118 ms 21 ms 62.253.188.237
5 36 ms 97 ms 27 ms 62.253.185.82
6 19 ms 74 ms 16 ms 195.66.224.105
7 179 ms 158 ms 244 ms 64.200.87.149
8 * 182 ms 217 ms 64.200.210.97
9 155 ms 174 ms 156 ms 64.200.240.29
10 196 ms 172 ms 227 ms 64.200.240.2
11 286 ms 196 ms 165 ms 64.200.150.14
12 160 ms 172 ms 358 ms 203.181.104.81
13 277 ms 260 ms 381 ms 203.181.100.1
14 277 ms 291 ms 265 ms 203.181.96.246
15 278 ms 276 ms 275 ms 202.239.171.142
16 285 ms 256 ms 393 ms 210.155.132.82
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
Trace complete.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Section 3: Download Speed Results
Three downloads are tested; one from one of your ISPs servers, one through your Transparent Cache and one through an alterntive cache. This will give you an idea of how capable your connection is. Note: You should take the highest download speed into account.

ntl:World - 128k service Server Download:
10KB/s (80Kb/s) - Below Average - you're paying for almost twice this!

Download through Transparent Cache:
18KB/s (144Kb/s) - Superb - much higher than expected

Download through alternative Cache (webcache.blueyonder.co.uk):
0KB/s (0Kb/s) - **** SERVER ERROR: Unexpected error from Server****

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Section 4: Packet Loss
50 Ping Requests are sent to your server. The packet loss is measured by how many of the packets don't bounce back to the client. High packet loss may slow down your connection.

50 packets were sent, 50 bounced back; 0% loss (estimated)
Fantastic - no packets dropped!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Section 5: Transparent Cache Page Fetch Time
This test times how long your Transparent Cache takes to fetch a page from the Internet. Please note that this test is subject to many different parameters and sometimes may not be 100% accurate. This test can be used to show delays when trying to view Internet sites. The timing takes place from the moment the request for the file is sent to the moment the proxy server responds.

Average time taken to retrieve a page: 0ms - At least one of the pages requested failed to download. This may indicate problems with your Webcache. Run the test again to confirm this.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Section 6: Network Connection Settings
The settings shown below are the settings that the system is currently using for connecting to the Internet

Receive Window: Default
Default TTL: Default

Windows IP Configuration
Host Name . . . . . . . . . . . . : 8vj2k0j
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection
Physical Address. . . . . . . . . : 00-07-E9-B8-32-9C
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 81.105.63.254
DHCP Server . . . . . . . . . . . : 80.3.64.21
DNS Servers . . . . . . . . . . . : 194.168.4.100
194.168.8.100
Lease Obtained. . . . . . . . . . : 01 December 2003 21:20:52
Lease Expires . . . . . . . . . . : 02 December 2003 21:20:52

************************************************** ****

*** PLEASE IGNORE THE PACKET LOSS TEST ***

Blueyonder have recently put their web server behind a firewall, meaning that when the Speed Test attempts to ping the server none of the packets are returned, therefore the Speed Test thinks you have a problem with your connection.

************************************************** ****

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Test Statistics:
Information on the test

Time and Date: 01/12/2003 22:11:37
Test duration: 358 seconds
Test Version: 2.81

Broadband Speed Test - www.vantage.pwp.blueyonder.co.uk

any help much appreciated....

01-12-2003, 22:03

Quote:

Originally Posted by stamp

okay here goes...
Get this test from http://www.vantage.pwp.blueyonder.co.uk

*** THIS TEST IS NOT OWNED OR PAID FOR BY BLUEYONDER ***
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
These results are only a snapshot of this particular moment. They are dependant
on any other Internet use on this computer and any delays
on the Internet. To improve accuracy, run the test several times.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~a ny help much appreciated....

ntl:World Server:
32ms - Normal - it's about right!

UK Server 2 (www.bbc.co.uk):
34ms - Normal - it's about right!

UK Server 3 (www.ic24.net):
16ms - Excellent - better than expected

then.....

ntl:World - 128k service Server Download:
10KB/s (80Kb/s) - Below Average - you're paying for almost twice this!

Download through Transparent Cache:
18KB/s (144Kb/s) - Superb - much higher than expected

Download using a transparent proxy is better

"Average time taken to retrieve a page: 0ms - At least one of the pages requested failed to download. This may indicate problems with your Webcache. Run the test again to confirm this."

- some of your results may be 'knock ons' from the recent outages, but it could be it is your proxy settings that could do with tweaking? - are they set to be transparent or explicit?

stamp · 01-12-2003, 22:37

"- some of your results may be 'knock ons' from the recent outages, but it could be it is your proxy settings that could do with tweaking? - are they set to be transparent or explicit?"

not sure how do I check and what should they be...

cheers for yr help on this btw.

02-12-2003, 07:15

Quote:

Originally Posted by stamp

"- some of your results may be 'knock ons' from the recent outages, but it could be it is your proxy settings that could do with tweaking? - are they set to be transparent or explicit?"

not sure how do I check and what should they be...

cheers for yr help on this btw.

np

all about it here

http://homepage.ntlworld.com/robin.d...trancache.html

Gaz

paulyoung666 · 02-12-2003, 07:25

just thinking , i wanted to upgrade my service a while ago when ntl were doing free tu24 if i went to 1mb service , all i did was ring c.s. and they did it for me over the phone , would the fact that t.s. being ' down' so to speak affect them being able to do this for you , any thoughts Gaz ???????????