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Originally Posted by CaKe
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Yup! Still, they want remote access to the 'puters too to see what my settings are - me telling them isn't enough.
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I just wanted other people's opinions/views so when I called back, I had as wide a range of answers/questions to put across as possible - thank you  |
why on earth do they want access to your computer ?
I may be wrong - (it has been known
) - but IIRC NTL do not support your actual computer, and I personally have never seen or heard of NTL remote testing your actual PC (apart from anything else, the first thing most users do is disable any form of remoted help).
So how are they proposing to check your PC's settings ????
As pointed out earlier, the router is behind the CM - so there should be no issue with the CM not being seen, or not getting DHCP updates - this really does smell like BS to me...
IMHO (as you asked
) this sounds like someone who is flapping about the problem, and doesn't want to deviate from a set script... (I used to do tech support, and have seen people who follow the same script for every fault - even when they have a windows script and the pc is running linux......)
NB: I do not, and have not ever worked for NTL.....
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