NTL Customer Services: Your personal experience - Page 19

Stuart · 17-11-2003, 15:59

Quote:

Originally Posted by Debsy42

I know Stu, see the dangers of generalising people lol lol

No problem.. Just came over all patriotic and had to defend London. I do that sometimes..

**Maggy** · 17-11-2003, 20:51

Damn! I seem to have taken UDT off ignore.Why did I do that?

I can only say to all of you who are fed up with UDT that it's pointless talking to him and so why not actually exercise the ignore tab in his case.If enough of us are ignoring him maybe he'll get fed up and tone it down.At the moment you are just encouraging him.
I am confused about one thing though.IS he with NTL or not?If he is WHY?I think I'd have abandoned them ages ago in his shoes.

Incog off to see why UDT isn't being ignored.

**Mick** · 17-11-2003, 21:02

Quote:

Originally Posted by Incognitas

Damn! I seem to have taken UDT off ignore.Why did I do that?

I can only say to all of you who are fed up with UDT that it's pointless talking to him and so why not actually exercise the ignore tab in his case.If enough of us are ignoring him maybe he'll get fed up and tone it down.At the moment you are just encouraging him.
I am confused about one thing though.IS he with NTL or not?If he is WHY?I think I'd have abandoned them ages ago in his shoes.

Incog off to see why UDT isn't being ignored.

You like that new

smiley don't you incog? :p

I have to agree with Incog, please no more references about UDT in this thread. NTL Customer services and your personal experiences is the topic so lets see some more posts on this topic.

Bex · 17-11-2003, 21:46

Quote:

Originally Posted by Dr. Plummer

<snip>I have to agree with Incog, please no more references about UDT in this thread. NTL Customer services and your personal experiences is the topic so lets see some more posts on this topic.

can you hear that dr p? silence......

seems people are more interested in being

than talking about the actual thread topic

ok bexy admits she went off topic before

can i just ask if anyone knows what area gets transfered to which cs centre? i think i saw something about it on .com once but i can't remember.....i remember them being fairly obscure..... i just wondered whether people think that some call centres are better than others? and wondered if anyone can give us an idea of why?

paulyoung666 · 17-11-2003, 21:59

Quote:

Originally Posted by bexy

can you hear that dr p? silence......

seems people are more interested in being

than talking about the actual thread topic

ok bexy admits she went off topic before

can i just ask if anyone knows what area gets transfered to which cs centre? i think i saw something about it on .com once but i can't remember.....i remember them being fairly obscure..... i just wondered whether people think that some call centres are better than others? and wondered if anyone can give us an idea of why?

well when i ring from norton then i get through to stockton , just down the road , probably not much use to anyone but there you go

Bex · 17-11-2003, 22:13

Quote:

Originally Posted by paulyoung666

well when i ring from norton then i get through to stockton , just down the road , probably not much use to anyone but there you go

that's where hm used to work right?

and would u say u got good cs when u called there paul?

Undisputedtruth · 17-11-2003, 22:19

Quote:

Originally Posted by towny

So, it's OK for you to say you can make statements about NTL customer service without having talked to every single CS agent, but it's not OK for Debs to have an opinion on her customers without talking to all 8.5million Londoners first, and it's not OK to say Debs is good at her job without talking to everyone she has ever answered the phone to.

UDT, I happen to agree that you don't have to talk to every CS agent to establish whether NTL CS is good or not. So seeing as you and I agree on that it's reasonable to form a general opinion of a group of people by talking to a representative sample of them, perhaps you could explain why you completely contradict this by demanding that Debs talk to 8.5million Londoners before making general statements about them?

What you are saying is plainly ridiculous and amply demonstrates the lengths you will go to in order to attack someone who simply disagrees with you.

Actually no, I still agree that you don't have to talk to every single NTL employee to establish their poor reputation. I simply applied Deb's logic to her statements and surprise, surprise, the people that were willing to use this logic to suit their needs were not willing to accept it when it was applied to them.

I also agree with scastle on this logic being purely rediculous and its main purpose was to silence those who speak out against NTL. Let me be clear on this, I do not subscribe to their logic. But I will only use this logic again just to highlight their stupidity in the future.

handyman · 17-11-2003, 22:25

yes bexy thats where I worked

I'm also living in Norton too, well very close - rosey

And it's a forgone conclusion that he would have recieved good customer service as Teesside was number one in the franshise table, closly followed by Jill and her Celtic bunch. Not sure where the others faired.
This was based on fault resolution, call times etc.

Bex · 17-11-2003, 22:28

Quote:

Originally Posted by handyman

yes bexy thats where I worked

I'm also living in Norton too, well very close - rosey

And it's a forgone conclusion that he would have recieved good customer service as Teesside was number one in the franshise table, closly followed by Jill and her Celtic bunch. Not sure where the others faired.
This was based on fault resolution, call times etc.

of course they did you worked there

:p

so hm who was bottom of the table?

Undisputedtruth · 17-11-2003, 22:34

Quote:

Originally Posted by Incognitas

Damn! I seem to have taken UDT off ignore.Why did I do that?

I can only say to all of you who are fed up with UDT that it's pointless talking to him and so why not actually exercise the ignore tab in his case.If enough of us are ignoring him maybe he'll get fed up and tone it down.At the moment you are just encouraging him.
I am confused about one thing though.IS he with NTL or not?If he is WHY?I think I'd have abandoned them ages ago in his shoes.

Incog off to see why UDT isn't being ignored.

Some good advice here Incognitas. Having said that you've been giving this sort of advice for the last 18 months on here and nthw.com. Am I going to get fed up? Am I going to tone it down? Hell no. :p :p :p

**Chris** · 17-11-2003, 22:38

Quote:

Originally Posted by Undisputedtruth

Am I going to get fed up? Am I going to tone it down? Hell no. :p :p :p

This forum wouldn't be the same without you.

Are you going to take up Andy E's offer of a mock support call?

Undisputedtruth · 17-11-2003, 22:43

Quote:

Originally Posted by towny

This forum wouldn't be the same without you.

Are you going to take up Andy E's offer of a mock support call?

I can't see the point really. I tend to co-operate with the fault diagnosis but disagree on having an engineer being sent to my home when I feel the fault is at their end. Also, when my line was disconnected, faults left a message on my voice mail (thanks BT) to contact CS.

paulyoung666 · 17-11-2003, 22:55

Quote:

Originally Posted by bexy

that's where hm used to work right?

and would u say u got good cs when u called there paul?

no complaints from me

Bex · 17-11-2003, 22:56

Quote:

Originally Posted by paulyoung666

no complaints from me

good....

Undisputedtruth · 17-11-2003, 23:14

Quote:

Originally Posted by scastle

People, UDT is as entitled to his/her own opinion as much as anyone.

Having said that, If he/she considers Tesco a shining example of good customer service, he/she hasn't been to my local Tescos. They are like any company (including NTL) in that they have both good and bad staff.

Let me compare to two supermarkets, Tescos and Sainsburys. Sainsbury used to be the biggest grocers in the UK before Tescos overtook them. Now I've always shopped inside Sainsburys because I think their food is so much better than Tescos. I'm talking about meat, fish, fresh milk and produce. Over the years I notice a slide in Sainsbury CS at the same time I've notice Tescos CS getting better and better, so much so it is not so difficult to understand why Tescos are now the biggest grocers in the UK. I'm sure each retailers have its fair share of good/bad employees but Tescos have a better reputation than Sainsburys. So the point is customers knows best when judging CS.