21-06-2006, 14:40
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#1
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Inactive
Join Date: May 2005
Location: Huddersfield
Services: Vivid200, v6, full house tv pack
Posts: 560
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Checkyour bills
Just visited my mum who was reading her ntl bill, seems she has a additional stb and did not know about it. When we rang NTl they said the charge started approx 1 year ago when she had broadband installed. NTL owe her approx £85.00, Said they could not send a cheque out unless she cancelled, so i told her to cancel, quoting Freeview, Sky and other broadband deals. Unfortunately she got cut off twice, Lets see what they do......
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23-06-2006, 22:59
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#2
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Inactive
Join Date: May 2005
Location: Huddersfield
Services: Vivid200, v6, full house tv pack
Posts: 560
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Re: Checkyour bills
Finally got through to retentions, they told her to go to the bank and ask them to complete a indemnity form against ntl for the ammount owing. By doing this she should have the money within the next 7 days. NTL also offered a £10.00 credit to pay for fuel and car parking. Managed to get Talk unlimited evenings and weekends instead of the £10.00 that they offered.
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24-06-2006, 01:03
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#3
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Inactive
Join Date: Jul 2004
Posts: 399
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Re: Checkyour bills
NTL did something similar with us - we went to the bank and they didn't want to know, they said it was too small an amount (it was about £40) for them to get involved.... 
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24-06-2006, 01:21
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#4
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Inactive
Join Date: Feb 2004
Location: Teesside
Age: 47
Services: 1tb tivo, vhd, 60meg shub2 cablemodem, 1Xphoneline, Virgin mobile contract p
Posts: 1,184
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Re: Checkyour bills
Quote:
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Originally Posted by Chicken
NTL did something similar with us - we went to the bank and they didn't want to know, they said it was too small an amount (it was about £40) for them to get involved.... |
Not true, I put in an indemnity claim for £19 from O2, they said it can take upto 28 days....took 22. If a direct debit is for the wrong amount or the incorrect date, your bank should do an indemnity claim, if not they are being lazy.
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24-06-2006, 10:14
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#5
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Inactive
Join Date: Jul 2004
Location: Winnersh UK
Services: , BBand 120M tier Superhub, O2 Mobile phone
Posts: 2,147
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Re: Checkyour bills
[quote=Chicken]NTL did something similar with us - we went to the bank and they didn't want to know, they said it was too
Last year NTL started chargeing for 3 call Reminder even though I have only one NTL phone line, it took 4 phone calls to NTL to get it sorted out!
I now check all of NTL's statements VERY carefully and I stongly advise all others to do the same
Ken
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24-06-2006, 20:37
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#6
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Inactive
Join Date: Dec 2003
Location: swansea
Posts: 205
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Re: Checkyour bills
i think its a discretionary figure...as i seem to remember its set at 25.00 the bank can refuse under this figure
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