NTL Illegal Direct Debit

[Toto]

Originally Posted by Zeph

More than likely a false positive

Absolutely.

A good trojan detection system, NOT Zonealarm, will pick up the fact that BB Medic has opened a port to an ntl server for the system to work, however the BB medic software does not have any keystroke recording capability.

[bod62uk]

Thats something NTL can take up with zone alarm, Keystroke software so they can spy on you!!!!!!!
I have decided to close my bank account...NTL you have a lot to answer for.

Did I mention I work for London Underground?
I have sent a circular to thousands of Tessa, Aslef and RMT members all over the country asking them to boycot NTL and check there bank accounts for fear of abuse.
A simple itemised bill from NTL and some notice of the amount they are going to remove from the bank and regular debit date would be the norm as with most company's.
Duping people out of there money is not the norm.
NTL have till Tuesday to sort this mess out or they can collect there equipment before I start charging rent for space used in my flat for storage!
I wont get mad, but I may get even!

---------- Post added at 12:09 ---------- Previous post was at 12:00 ----------

Decent! Evidence! hahahahahahahahahahahahaha Decent is something NTL do not practice as far as I'm concerned,evidence is something I'm saving for my solicitor!

---------- Post added at 12:13 ---------- Previous post was at 12:09 ----------

Originally Posted by Toto

Riddled with Keystroke software???

I hope you can back that up with some decent evidence.

Decent! Evidence! hahahahahahahahahahaha as I say evidence is for my solicitor, decent is something NTL ARE NOT!

---------- Post added at 12:24 ---------- Previous post was at 12:13 ----------

You guys are helpful?
Why can't all NTL reps be helpful?
Listen thanx for all your input, but I cannot help feeling duped by all this.

Good luck to all.

[chrisjones]

Originally Posted by bod62uk

Thats something NTL can take up with zone alarm, Keystroke software so they can spy on you!!!!!!!
I have decided to close my bank account...NTL you have a lot to answer for.

Did I mention I work for London Underground?
I have sent a circular to thousands of Tessa, Aslef and RMT members all over the country asking them to boycot NTL and check there bank accounts for fear of abuse.
A simple itemised bill from NTL and some notice of the amount they are going to remove from the bank and regular debit date would be the norm as with most company's.
Duping people out of there money is not the norm.
NTL have till Tuesday to sort this mess out or they can collect there equipment before I start charging rent for space used in my flat for storage!
I wont get mad, but I may get even!

---------- Post added at 12:09 ---------- Previous post was at 12:00 ----------

Decent! Evidence! hahahahahahahahahahahahaha Decent is something NTL do not practice as far as I'm concerned,evidence is something I'm saving for my solicitor!

---------- Post added at 12:13 ---------- Previous post was at 12:09 ----------



Decent! Evidence! hahahahahahahahahahaha as I say evidence is for my solicitor, decent is something NTL ARE NOT!

I realise that you are angry, and rightly so, BUT saying that you are coming across as slightly - well how do I put this carefully - err slightly crackers?

Ease up with the 'im gonna do this' and 'im gonna do that', its better to stay shush on such occaisions than go blabbing it around message boards read by NTL staff - its like you want to give them prior warning so they can prep a response.

[bod62uk]

Originally Posted by chrisjones

I realise that you are angry, and rightly so, BUT saying that you are coming across as slightly - well how do I put this carefully - err slightly crackers?

Ease up with the 'im gonna do this' and 'im gonna do that', its better to stay shush on such occaisions than go blabbing it around message boards read by NTL staff - its like you want to give them prior warning so they can prep a response.

Your right! I am crackers LOL!
Driven mad. I don't mean to have a go at you guys I apologise whole heartedly.

[DSkerratt]

Hi,

I'm sorry if this has already been mentioned, but all comapnies which use the Direct Debit system do so under the same gaurentee, all problems what ever they be to do with payments will be dealt with within 24 HOURS.

your bank is able to cancel all direct debit instructions with NTL, so that you CANNOT be debitted by them, they can also refund all payments. GO DIRECT TO YOUR BANK.

---
The Direct Debit Gaurentee:
1. This gaurentee is offered by all banks and building societies that take part in the direct debit scheme. The efficency and security of the scheme is monitored by your own bank or Building Society

2. If the amounts to be paid or the payment dates change <company name> will notify you 10 working days in advance of your account being debited or as otherwise agreed.

3. if an error is made by <company name> or your bank or building society you are gaurenteed a full and immediate refund from your branch of the amount paid.

4. You can cancel a Direct Debit at any time by writing to your bank or building society. Please also send a copy of the letter to us.

----

This statement i have seen on ALL direct debits i have sent up in the past, with only the company name changing.

this was quoted directly from a copy i have of a recent one set up.

DSkerratt

EDIT: i appolagise for my bad spelling, and also note that many banks with internet banking facilities allow you to cancel direct debits online.

[bod62uk]

Originally Posted by DSkerratt

Hi,

I'm sorry if this has already been mentioned, but all comapnies which use the Direct Debit system do so under the same gaurentee, all problems what ever they be to do with payments will be dealt with within 24 HOURS.

your bank is able to cancel all direct debit instructions with NTL, so that you CANNOT be debitted by them, they can also refund all payments. GO DIRECT TO YOUR BANK.

---
The Direct Debit Gaurentee:
1. This gaurentee is offered by all banks and building societies that take part in the direct debit scheme. The efficency and security of the scheme is monitored by your own bank or Building Society

2. If the amounts to be paid or the payment dates change <company name> will notify you 10 working days in advance of your account being debited or as otherwise agreed.

3. if an error is made by <company name> or your bank or building society you are gaurenteed a full and immediate refund from your branch of the amount paid.

4. You can cancel a Direct Debit at any time by writing to your bank or building society. Please also send a copy of the letter to us.

----

This statement i have seen on ALL direct debits i have sent up in the past, with only the company name changing.

this was quoted directly from a copy i have of a recent one set up.

DSkerratt

EDIT: i appolagise for my bad spelling, and also note that many banks with internet banking facilities allow you to cancel direct debits online.

I just want to know how NTL are resetting up the direct debits without my knowledge?
I set up one, NTL set up the other, then I cancell it, then it sets up again? Can you do this? or is it a mistake? I can understand it happening once but not twice.
I think I only owe NTL for the phone calls to date, but if a bill isn't forthcoming do i have to guess the amount I need in the bank to settle the bill?
£32.99p is the agreed DD amount for my package...Plus the calls.
It would be much simpler if I had a payment card or able to pay cash monthly when the bill arrives (preferably Itemised) then NTL could get there money on time and we would all be happy....and I could watch my startrek once again I am sorry to moan on and on about this,thanx for all your help,and allowing me to vent my anger,and still let me post.

[DSkerratt]

NTL in theory at least cannot set up direct debits with out your permission. As they are doing this you should issue an explicit instruction to your bank that under no circumstances are NTL to be paid or are they to set up direct debits without you authorising it - possibly by visitting the bank in person or on the phone to you branch.

If you are not recieving bills from NTL for what ever reason you have not been informed of the amount PRIOR to the debit, as i read it, the gaurentee states that you will be informed, as the amount is changeable (due to the calls) they have not done what has been gaurenteed, so you can recieve instant refunds of these amounts - you did not know about them (this is NTLs problem).

It is possible to pay your bill via payment card / pay point ( i know i have put peoples bills through pay point at work) as far as i'm aware in most cases there is a pound charge for this.

Under no circumstances should you expect or have to guess the amount to be debited, NTL ARE FAILING TO MEET THEIR RESPONSIBILITIES. quote the DD Gaurentee to them, i'm fairly sure thats it's on their bills (but not sure) i don't actually have an account with them my mum does it all.

DSkerratt

EDIT: a personal recommendation, if your bank ever rings you, ring them back on a number you know to be theirs (not one they give you in that phone call).

[Toto]

Well I hope you have a bundle of cash to prove that ntl are using software to install keystroke loging. They have been using BB medic for a number of years now, this is the first time I have ever read somebody claiming that its a Keystroke logger.

I appreciate your frustrations from the point of view of your billing, but I really think you are clutching at straws, and I hope you don't get an itchy bum

Originally Posted by bod62uk

Thats something NTL can take up with zone alarm, Keystroke software so they can spy on you!!!!!!!
I have decided to close my bank account...NTL you have a lot to answer for.

Did I mention I work for London Underground?
I have sent a circular to thousands of Tessa, Aslef and RMT members all over the country asking them to boycot NTL and check there bank accounts for fear of abuse.
A simple itemised bill from NTL and some notice of the amount they are going to remove from the bank and regular debit date would be the norm as with most company's.
Duping people out of there money is not the norm.
NTL have till Tuesday to sort this mess out or they can collect there equipment before I start charging rent for space used in my flat for storage!
I wont get mad, but I may get even!

---------- Post added at 12:09 ---------- Previous post was at 12:00 ----------

Decent! Evidence! hahahahahahahahahahahahaha Decent is something NTL do not practice as far as I'm concerned,evidence is something I'm saving for my solicitor!

---------- Post added at 12:13 ---------- Previous post was at 12:09 ----------

Decent! Evidence! hahahahahahahahahahaha as I say evidence is for my solicitor, decent is something NTL ARE NOT!

---------- Post added at 12:24 ---------- Previous post was at 12:13 ----------

You guys are helpful?
Why can't all NTL reps be helpful?
Listen thanx for all your input, but I cannot help feeling duped by all this.

Good luck to all.

Is it a full moon tonight.

This is the best read i have had in a long time.

Thanks for the

Did i mention i work for someone ?

[Toto]

Originally Posted by unlimited

Is it a full moon tonight.

This is the best read i have had in a long time.

Thanks for the

Did i mention i work for someone ?

It made me grin too

But, our poster has a serious concern over his bills from ntl, and we shouldn't loose site of that either.

Originally Posted by Toto

It made me grin too

But, our poster has a serious concern over his bills from ntl, and we shouldn't loose site of that either.

I fully agree. However there is the right way to do it and the wrong way

[bravo]

I've always paid my NTL bills by direct debit. When there's an increase in price, you expect to be notified. However, my sister has never paid by direct debit, always paid over the counter at the local Nat West bank. She was paying NTL an additional £2 a month for not paying by direct debit but without notification, her latest bill has a charge of £4 for non payment by direct debit. She has now reverted to direct debit.

[luvclub]

Update on my DD overcharging.

Per Marge's behind the scenes investigations I have made 40 additional DD's sincee Mar'03 totalling £1013.7 6. I have checked this against my the bank statements that I have and seems about right.

I have since tried calling NTL, but was just given the same line again, that they could only see a limited number of receipts (which Marge has confirmed is a lie) and that all they could do is suggest that I file an indemnity claim with my bank.

After I mentioned that I knew there was a way for them to see archived DD payments she paused for a while and then just repeated the indemnity claim line. When I said I wanted to speak to a manager she said they would just tell me the same thing, but they would get one to contact me. This did not happen.

Reluctantly I wasted my Sat morning by going down to Abbey (my bank). The guy there as helpful, but could not help me directly. He put me through to their indian telephone banking. Spent an hour trying to convince them I had good reason to cancel the DD's. Was told that they only have records to Oct'04 (only around half) and could only file a claim on those. Got put on hold and then got cut off.

The Abbey guy was quite ****ed off by this Indian call centre and says it happens a lot and tried to get me a UK call centre. It did not happen. He told me that he'll speak to the manager and she'll get back to me this Monday.

Got a call from the Abbey manager on Monday who told me to call the call centre to confirm the cancellaion. She said she has already given them all the details. Called the Abbey call centre and was told they could only claim DD's from Oct'04 again unless I order hard copies of statements and send them to the bank! Finally agreed on cancelling the DD's from Oct'04. Got cut off while on hold.

Now I'm really annoyed.

This has wasted me plenty of time and NTL have given me the run around pretending that they cannot do anything about their taking DD payments fraudulently from my account and not having a record of it.

Should I take this further by taking this to small claims court for the payments as well as loss of interest and time?

While I understand your frustration and anger at the seeming lack of response from NTL and your bank, can I ask a question?

You stated - "The third is DD mandate 9 and started 21/1/03 £24.99 and monthly to date. I do not know what this is and could only guess that NTL has been fraudently overcharging me for over three years. Nearly £1000! I don't know how many times I've been overdrawn because of this. If I had the money to put in a regular saver it would have even earned me a good sum of interest!"

It's taken you 3.5 years to notice this - whilst NTL should not have done this, don't you think you have some duty to check your bank statements a bit more carefully?

Also, you stated "I have sent a circular to thousands of Tessa, Aslef and RMT members all over the country asking them to boycot NTL and check there bank accounts for fear of abuse."

mmm, could be exposing yourself to claims of libel from NTL - be careful.

(hides his head, waiting for it to get blown off)

Originally Posted by luvclub

Should I take this further by taking this to small claims court for the payments as well as loss of interest and time?

Dam right you should. No matter who the company is, If they mess you about bite them back.