Over 4 hour outage

[Florence]

Today we had an outage of over 4 hours and NTL was only reporting a possible outage or partial difficulties with service in an Oldham postcode.

Yet on the M43 postcode we had total loss for over 4 hours and NTL haven't even posted the problem on the status page.


How many other areas was affected with this outage.

[peanut]

I think there might be something like that in the Norfolk - Great Yarmouth area. Everything's just gone off a while ago.

[Florence]

Yes but they hit the status page we have nothing logged yet no internet for over 4 hours and trust me two teenagers with no internet on a sat is bad news.

[Retrovertigo]

Has been fine here in South Manchester (fallowfield) but a friend of mine in London phoned me at 9am this morning saying his connection had been down for at least 2 hours. Must be a random thing?

[Feenix]

Norwich is back up

[Chris W]

Not every outage is reported on the server status page- iirc it is only ones that affect more than 10000 customers, although i can't remember the exact figure.

IMO 4 hours without internet on a lovely warm saturday isn't the end of the world.... can't the two teenagers be introduced to the outside world for a few hours?

[Stuart]

Has anyone phoned Faults to report these problems?

[punky]

Originally Posted by Chris W

IMO 4 hours without internet on a lovely warm saturday isn't the end of the world.... can't the two teenagers be introduced to the outside world for a few hours?

I agree...

And Florence, I don't mean to be rude here, but it sounds to me that ntl's service is the least of your kids's problems.

[scalexkid]

Originally Posted by Feenix

Norwich is back up

I thought it was just my modem playing up this pm, look of relief on kids faces as the sync/ready lights stopped blinking.

[Florence]

Originally Posted by Stuart C

Has anyone phoned Faults to report these problems?

Yes I reported it they only had the fault as affecting the OL1 area didn't realise it also took out the Ashton/Droylsden area and there would have been more than a thousend offline. I posted that I called after it had been down for 20mins as it normally is back before then and many times come back just as I get to the front of the queue!

---------- Post added at 22:00 ---------- Previous post was at 21:58 ----------

Originally Posted by punky

I agree...

And Florence, I don't mean to be rude here, but it sounds to me that ntl's service is the least of your kids's problems.

Well put it this way he was supposed to be in a clan match while we was down. If you are a online gamer and one who is in clans what sort of mood would you have been in.


Seems on here if I post a problem I come under fire from other members but its ok for them to post problems.

What use is the forums if we couldn't discuss it I asked who else was affected with the outage try reading all the post instead of who posts and having a go.

[Stuart]

Originally Posted by Florence

Yes I reported it they only had the fault as affecting the OL1 area didn't realise it also took out the Ashton/Droylsden area and there would have been more than a thousend offline. I posted that I called after it had been down for 20mins as it normally is back before then and many times come back just as I get to the front of the queue!

At least it's sorted now.

Well put it this way he was supposed to be in a clan match while we was down. If you are a online gamer and one who is in clans what sort of mood would you have been in.


Seems on here if I post a problem I come under fire from other members but its ok for them to post problems.

What use is the forums if we couldn't discuss it I asked who else was affected with the outage try reading all the post instead of who posts and having a go.

Calm down. We are all entitled to opinions. We are also entitled to post problems. The reason I posted the above is that a lot of times, people post on here without bothering to call NTL. Without a call, NTL may not be aware of a problem. Also, while that problem may be in the same area they are doing work, or experiencing other problems, they may NOT be related.

I am sure that Punky didn't mean any offence. I certainly don't think he was having a go. I was not having a go either.

[cookster]

Hi m8,

What hours was your outage between? I'm in Droylsden M43 and didn't have any connection issues yesterday.

[Florence]

The outage started 10.36 ( exact time given by tech support) and I noticed it was back on at 2.45.

My computer showed me being disconnected from the ISPr chatroom at 10.33

[punky]

Originally Posted by Florence

Well put it this way he was supposed to be in a clan match while we was down. If you are a online gamer and one who is in clans what sort of mood would you have been in.

Actually, I am a clanner with NTHW. But Christ, there's more important things in life than a clan match.

[James Henry]

Hrm I had an outage of more than 16 hours last night / this morning on my DSL.

Not that I really care, forced me to do some studying rather than playing World of Warcraft Outages are a sad fact of life and even with this outage my DSL's uptime is better than 99.5% - I can't really complain about that.

You appear set on it being the entire Ashton / Droylsden area that was affected, you said this before asking if anyone else saw outage, and bashed ntl over failing to report this. The only person from M43 to report anything reports that they saw no outage suggesting that your outage wasn't as large in scope as you thought.

You didn't mention if your modem lost sync or if your connection remained synched but no websites were reachable. I can guarantee you that if you lost sync that fault would not have affected 10k people as no Ashton uBR has 10,000 customers on it and chances are you either had uBR problems or local HFC network problems. You wouldn't share a uBR or any part of the HFC network with 10,000 people.

Although everything after the uBR is resilient, 2 connections from uBR going to 2 different switches taking 2 different fibre routes to 2 different routers in Oldham I guess there may have been issues with both core routers in Oldham, aircon probably

If both routers in Oldham failed this would have affected well over 10,000 people and yes the process shuld report all affected areas. Saying that though chances are it would have been put down as an 'Oldham area' fault as to give each individual postcode affected by a core router failure would be a horrendous task and would take hours to compile, by which time the fault would be done with.

ntl do still have a service status number if I remember rightly.

This all withstanding I would expect to see a few outages due to the heat making the kit in the ground get a little too warm - this stuff was designed to be stuck on top of poles not in cabinets baking.

My own ISP is just one of a number affected by aircon failures as well.