motorola surfboard sb5101e freezing

teletubby · 02-04-2006, 18:54

I'm on the blueyonder 10mb/s service

My cable modem keeps locking up every couple of weeks requiring a hard reset (bottom amber light goes solid)

Anyone encountered this before and has a resolution ?

sythen · 14-06-2006, 04:05

hey. im new so hello all.

yeah ive had this problem since i had my connection installed in december 2005. its really annoying becuase i work from home. and im annoyed with TW telling me its my machine or my router. its either a modem problem or a connection problem . i no its non of my hardware due to testing multipul machines on my connection (before router was installed) i dont no whats the problem with it. but i really wanna no

Diadem · 14-06-2006, 16:31

Ok guys this is the modem, i get calls about this evry day dont know what the problem is exactly but its the modem it self. As far as i know knowone knows the couse of it.
I'll see if i can find out more on it for you.

sythen · 14-06-2006, 19:59

thanks. it would be nice to no why. a freind of mine has one of the older (big white not ure on name) motorola surfbord modems. and the only time she aint been able to get only is when she miss's the bill date. or theres a network outage.

ive been on blueyonder since the sirf unlimited was brought out. i like telewest and refuse to use another provider. but if this keeps happening i dunno what to do

Diadem · 14-06-2006, 20:52

well guys in the now dont see anything about it, heres an idea start caling up tech support 0845 142 0000 find the bbi tech suport option, and evry time it happens call up, it will get loged after a week of it they will see there is a problem becouse of so meny calls on it and replace it for you.

it wont get replaced right away untill there see theres really is a problem 5+ calls will get them to do that for you.

sythen · 15-06-2006, 01:16

sounds like a plan. but im not onew to badger on about it. but as i said before its annoying as hell. even tho ive called them about 7 times with this problem.
its like the sb51 series modems are temperental or something (sorry about the spelling im dislexsic)

but thanks for the advise. ill make sure i keep that in mind

Diadem · 15-06-2006, 01:32

no problem, it hard i would love to say yeh just call up and we will sort out a new one but thats just not gonna happen, or yeh theres a fix but i think its a firmware issue..

sythen · 16-06-2006, 22:16

i would ask of where i could get the firmware from. but wouldnt i get into trouble due to the fact that the equipment belongs to telewest and not me??

Diadem · 17-06-2006, 13:32

Quote:

Originally Posted by sythen

i would ask of where i could get the firmware from. but wouldnt i get into trouble due to the fact that the equipment belongs to telewest and not me??

yeh i wouldnt sugest a firmware upgrade its more than likly possible to just do the upgrade with no adverse afcts but dont quote me on that i aint tryed it

there will be firmware upgrades avalible on the motorola site. if you want to try it. No sugesting you do tho

rocket1947 · 13-07-2006, 02:49

hi i'm new on here but i'v had a simular problem with the sb5101e surfboard still got it in fact mine only seems to connect when it feels like it.I have just got back on today wednesday the last time was the sunday before its really getting on my nerves.i switch it on and it comes up with usb not reconized or the driver won't load sometimes it comes on for 5 mins and then goes off sometimes for an hour sometimes for a week god knows if it will work tomorrow. I just don't know what the problem is but i'm sure not going to pay for a service i'm not getting can anybody help please

Diadem · 13-07-2006, 20:30

Quote:

Originally Posted by rocket1947

hi i'm new on here but i'v had a simular problem with the sb5101e surfboard still got it in fact mine only seems to connect when it feels like it.I have just got back on today wednesday the last time was the sunday before its really getting on my nerves.i switch it on and it comes up with usb not reconized or the driver won't load sometimes it comes on for 5 mins and then goes off sometimes for an hour sometimes for a week god knows if it will work tomorrow. I just don't know what the problem is but i'm sure not going to pay for a service i'm not getting can anybody help please

check this thread out http://www.cableforum.co.uk/board/sh...640#post779640

and if the problem is related to you pc and not the modem or an outage you do have to pay for it, becouse they are getting the service it you pc that has the issue ( no the ISP does not have to take you by the hand about how to set up your computer for connecting ) rant over, in a bad mood.