Speed Increases 1st June - 2meg to 4meg - Page 18

etccarmageddon · 19-05-2006, 07:55

sometimes it isn't about changing minds it's because it look longer than expected.

Downloads · 19-05-2006, 08:01

Quote:

Originally Posted by etccarmageddon

June or July or August - does it matter? as long as it's roughly June?

It definitely does matter. Whilst you are right in that it's no bother really, no one's lives will be affected adversly and no one should get all angry about it. A big company like NTL shouldn't release specific dates if they can't stick to them. It's deffinitely not professional and obviously doesn't breed confidence in customers that they are with a company that knows what they are doing.

Florence · 19-05-2006, 08:11

The only specific date I had officially from NTL was they were starting to upgrade the 2mb customers to 4mb during June and it wouod be completed by the end of June. They are rolling it out area at a time.

Personally with what my connection is like in the evening this upgrade is useles as most nights I am on 512 to 600k until after midnight so what is 4mb going to do to the network. Its already under strain and tech support in India say its my computer. The connectionis fine by day slows after 7pm and is ok again after 12pm ish.

I would rather they stopped all the crap and sorted out the network soit works as before where regardless of time the speed was steady.

bonzoe · 19-05-2006, 18:24

Quote:

Originally Posted by gruff_rhodes

It's deffinitely not professional and obviously doesn't breed confidence in customers that they are with a company that knows what they are doing.

"A company that knows what they are doing" - don't think you meant that, but we all make mistakes

2||Para · 19-05-2006, 19:50

Quote:

Originally Posted by bonzoe

"A company that knows what they are doing" - don't think you meant that, but we all make mistakes

Made perfect sense to me,try reading it again.

Chrysalis · 19-05-2006, 23:10

the gap between the first area and last area of rollout should be under 4 weeks, if any longer and I was in a late area I would ask for a discount on the basis another area is getting more for same price.

just my own thoughts.

Florence · 20-05-2006, 12:57

With all teh changes that NTL are implementing regardless of if they are good for the company the increse in speeds could be bad.

I have found a good way to log my speeds and can keep screenshots for proof of the low speeds in the evening.

Pea-Pod · 20-05-2006, 18:11

I'm on 1MB service, can I upgrade to the 2MB service online, or do I need to call Cust Services. And does anyone know the difference in price going from 1MB to 2MB?

I have a PACE STB will this be okay for the 2MB speeds, or will I need to request a Samsung box?

Graham M · 20-05-2006, 18:17

Quote:

Originally Posted by Pea-Pod

I'm on 1MB service, can I upgrade to the 2MB service online, or do I need to call Cust Services. And does anyone know the difference in price going from 1MB to 2MB?

I have a PACE STB will this be okay for the 2MB speeds, or will I need to request a Samsung box?

You will need to phone CS because you are using an STB.

1MBit 17.99 (or as it 14.99 now)?
2MBit 24.99

20-05-2006, 18:20

Quote:

Originally Posted by Pea-Pod

I'm on 1MB service, can I upgrade to the 2MB service online, or do I need to call Cust Services. And does anyone know the difference in price going from 1MB to 2MB?

I have a PACE STB will this be okay for the 2MB speeds, or will I need to request a Samsung box?

online upgrades aren't available for set top boxes, you will need to call customer services.

The pace box should handle 2meg ok, but you may want to double check it will be ok for the forthcoming increase to 4meg. I think it will be ok, but it is worth checking

<edit>

Zeph

Pea-Pod · 20-05-2006, 19:30

Okay cheers Zeph & Homealone - I'll probably give Customer Services a ring, and while I'm at it request a change to a Samsung box, because eventually we'll all be on 4MB+ and beyond broadband.

dbateman2k5 · 21-05-2006, 18:15

Just a quick pointer... Pace STBs cannot handle anything higher than 1Mb broadband, so for 2Mb/4Mb you will need to have your Pace STB swapped out to a Samsung STB

akane1984 · 21-05-2006, 19:36

cansomeone post a link to where i can see all the models of modems from ntl?

grubbymitts · 21-05-2006, 21:23

Quote:

Originally Posted by akane1984

cansomeone post a link to where i can see all the models of modems from ntl?

http://search.ebay.co.uk/search/sear...itle=ntl+modem

sorry

Web-Junkie · 22-05-2006, 13:58

If these modems are NTL's property why are NTL not asking e-bay to stop them being sold?